It's a spacious gym with plenty of equipment BUT repairs could be better. Several machines downstairs are ripped and have been for several weeks. They have four stairmasters upstairs but only two are... See more
Company replied
Llanishen Retail Park, CF14 5DU Cardiff, Llanishen, GB
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It's a spacious gym with plenty of equipment BUT repairs could be better. Several machines downstairs are ripped and have been for several weeks. They have four stairmasters upstairs but only two are... See more
Company replied
I came to and gym for a personal training session with Shahed. She took time to understand my goals and what I wanted to achieve. She then tailored as session consisting of legs and a core workout. It... See more
Company replied
Joe Thomas is a bully and a horrible General Manager, treats his staff like garbage, bullies them, talks down to them like a sociopath with zero respect. He is an unfit manager who should not be allo... See more
The classes are excellent and love how spacious the gym feels especially at busy times. Also within classes enough room not to feel claustrophobic especially with social anxiety. I'm finding the circu... See more
Company replied
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Llanishen Retail Park, CF14 5DU, Cardiff, Llanishen, United Kingdom
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Despite the complications I have been having with my sign up and using the facilities the staff has been very helpful and friendly. Just joined and planning to stay with the membership for as long as I can best gym around

Reply from JD Gyms - Cardiff Llanishen
Would like to ask for Vernon to be booked for evening classes. Prefer proper instruction and his classes / interaction is great.
Thank you. Much improved since my last feedback

Reply from JD Gyms - Cardiff Llanishen
Clean and modern with all the equipment you need. The employees are generally helpful and nice.
However they play their trash music way too loud.

Reply from JD Gyms - Cardiff Llanishen
Plenty of top quality equipment, spotlessly clean and helpful staff

Reply from JD Gyms - Cardiff Llanishen
Great equipment, really good size, but the music is way too loud, makes it impossible to listen to your own music or a podcast without having the volume on max.
Also only being able to get in once per day is too limiting.

Reply from JD Gyms - Cardiff Llanishen
This is my second day of going here and there’s already nasty stuff on the women’s toilet.

Reply from JD Gyms - Cardiff Llanishen
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