I tried to log in using but the app says it cannot recognise my account. I also noticed that £10 was deducted from my bank account, but I am unable to access my membership. Previously, I contacte... See more
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See what reviewers are saying
The place is spacious and clean. All equipments are well maintained and well organized. They also have amazing self-optioned classes for those the hit n run person. Changing facilities are adorable co... See more
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Tom, the manager, and Rares, my personal trainer, make this gym truly outstanding. Tom’s leadership and customer service are exceptional—he’s welcoming, attentive, and goes above and beyond to mak... See more
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Been at this gym 7 months. Was a little sceptical at first but tried a variety of classes and found that they were all AMAZING! Vasco body pump and body combat classes are insanely good and he is suc... See more
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About JD Gyms - Cardiff
Written by the company
Contact info
Queen Street, CF10 2BH, Cardiff, Glamorganshire, United Kingdom
- 2920020000
3.4
Average
211 reviews
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The gym in city centre is very…
The gym in city centre is very disorganised weights are everywhere people just hogging up equipment. However, the one in Llanishen is far nicer and well kept.
July 3, 2024
Reply from JD Gyms - Cardiff
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Reply from JD Gyms - Cardiff
Hi there
Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐
Great to hear you are enjoying the boxing!
Best wishes
The JD Gyms Team 💚
Then and now. No change.
I first visited this gym March 2023 and one of the lifts didn't work so had a massive asthma attack due to 6 flights of stairs. 15 months later, both are out of order. Spoke to the staff and they are clueless.
Went to the toilet to find both soap dispensers out of order. Machines out of order, I really dislike this gym. I visit the area around 4x a year and while the location is good and easily accessible, the lack of lifts renders ANY disabled person unable to go in. Very shoddy.
June 9, 2024
Unprompted review
Reply from JD Gyms - Cardiff
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
We will check what's going on with the lifts for you and see if there is a timeline for them to be fixed.
Once again, we are very sorry for the inconvenience this matter has caused you.
Best wishes
The JD Gyms Team
One of the best experience of my…
One of the best experience of my life..the staff is v cooperative great equipments..one thing that I miss is they dnt play loud music..it would be better if they play the music loud so the workout turns out to b better 😁
May 29, 2024
Unprompted review
Reply from JD Gyms - Cardiff
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Not a quite confortable place to workout honestly
Lots of unrespectful people banging weights and not taking them off the machines, leaving empty bottles everywhere, unracked and unorganised dumbells, shouting and wearing flip-flops with the STAFF inoperability... Not a quite confortable place to workout honestly.
May 23, 2024
Reply from JD Gyms - Cardiff
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask!
If you ever want to speak to the General Manager about specific issues within your gym, you can contact them on cardiff@jdgyms.co.uk. They will be more than happy to discuss and look to resolve for you if possible.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Cardiff
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Good gym and equipment poor member etiquette
Good gym and equipment. However poorly maintained and little gym etiquette followed e.g. weights frequently left around the gym members working out straight from rack etc. A bit of extra management/ policing of rules would make this a good gym.
April 30, 2024
Reply from JD Gyms - Cardiff
Hi there
Thanks for the review! Glad to hear you are enjoying the gym. We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚
Best wishes
The JD gyms Team
Lot of equipments and more space to…
Lot of equipments and more space to enjoy the workout…
April 18, 2024
Reply from JD Gyms - Cardiff
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Avoid if you hate stairs
The interior fittings are smart and the women's changing rooms are spotless. The music is great and so is the volume, and the free Wi-Fi works. The machines are decent - I wish the cardio machines were the sort with large screens where you could watch videos, but they're still not bad.
However, the gym only gets a two star rating because of the stairs. You're required to climb several flights of winding stairs to get in and out. It's bad enough when you've done a leg workout, but I also have a bad fear of heights and find accessing the gym very difficult for this reason, and I don't like borderline having a panic attack every time I want to go to the gym.
There are two lifts in the lobby, except they're both out of order and look as though they've been that way for a while, as though management can't be bothered to get them fixed. I'm debating cancelling my membership for this reason.
Also I don’t see how they can get away with it from an inclusivity and accessibility point of view, because anybody with a physical disability is immediately unable to use the facilities.
April 3, 2024
Reply from JD Gyms - Cardiff
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Cardiff City Centre gym equipment are…
Cardiff City Centre gym equipment are far too old,needs a change,also all cleaning equipment has been removed,customers should still be able to wipe down benches and machines before use.
March 27, 2024
Reply from JD Gyms - Cardiff
Hi there
Thank you for leaving us a review.
We really appreciate your feedback and will use this to help us improve our service in the future.
Best wishes
The JD Gyms Team
Worth the subscription
Worth the subscription. Instructors are very helpful. However could do better with the space. More people signing up everyday.
Overall, i am happy it's working for me.
April 10, 2024
Unprompted review
Reply from JD Gyms - Cardiff
Hi there,
Thank you for leaving us a review, we are thrilled to hear you are enjoying your gym experience with us ⭐
Best wishes
The JD Gyms Team 💚
stock the toilets
Lots of cardio machines
Toilets rarely have toilet roll or soap. Gross
Staff not very nice or engaging. They all seem like they don't wanna help. Maybe it's because I don't use classes or personal trainers ?
March 30, 2024
Reply from JD Gyms - Cardiff
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
If you would like to leave some feedback for the General Manager directly, you can email them on cardiff@jdgyms.co.uk
Best wishes
The JD Gyms Team
Unable To Cancel Membership @ Cardiff City Centre
I signed up for JD Gyms in Cardiff City centre as my local Simply Gym was due to close and JD Gyms were offering a month’s free membership and a transfer for former Simply Gym members. I changed my mind and tried to cancel on 31 March as it’s not practical for me to visit the city centre gym on a regular basis and would prefer to use the JD Gym at Llanishen. I submitted the form and received an automated e-mail directing me to a webpage on the JD Gyms website which no longer exists. I have not received anything since. I have also visited the gym in person. Waited around for 20 minutes but there weren’t any staff available to help me. I just want to cancel this membership at the Cardiff city centre gym so I can join at a different JD gym but I am unable to do so.
March 31, 2024
Reply from JD Gyms - Cardiff
Hi there
We are sorry to hear you've had trouble trying to cancel. So long as you've submitted your cancellation request using our contact form, someone will process that and confirm via email for you. That's all you need to do:
https://www.jdgyms.co.uk/general-enquiries-form/
Best wishes
The JD Gyms Team
Gym good, location bad
The gym itself is good and well equipped, however, the location is not ideal.
There is no parking available and feels unsafe in the surrounding areas walking to and from the gym
March 29, 2024
Reply from JD Gyms - Cardiff
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Normal...not great
Not clases in the morning, some machines out or order and not a routine to follow
March 20, 2024
Reply from JD Gyms - Cardiff
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Good gym
Good gym, nice equipments.
The issue is, there is not enough handles to use in the gym and only one paid of handles only available which are always being used by someone meaning, need to wait long time be able to use them and waste so much time during the training
March 10, 2024
Reply from JD Gyms - Cardiff
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
If you'd like to chat this through with the General Manager, you can reach them by emailing cardiff@jdgyms.co.uk
Best wishes
The JD Gyms Team
i couldnt speak to anyone on the phone
i couldnt speak to anyone on the phone, im confused. Also the way your gym works is very confusing and i was unable to enter because i had booksd the wrong gym although i specified what gym i needed to go to!
February 16, 2024
Reply from JD Gyms - Cardiff
Hi there
You can call your gym at anytime to speak with a member of staff, they will be able to answer any questions you may have. You can also email them on cardiff@jdgyms.co.uk
If you have joined the wrong gym location, you can upgrade to a Plus Membership which allows access to all gyms or you can transfer your membership to another location. If this is your preferred option please raise a ticket with our team and they will make this change for you. Please use the link below to do this.
https://help.jdgyms.co.uk/support/tickets/new
Best wishes
The JD Gyms Team
Excellent value for money
Excellent value for money, super friendly staff. Good quantity and quality of equipment
February 6, 2024
Reply from JD Gyms - Cardiff
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
QR accessibility Nightmare.
there's a strict policy of only being able to enter the gym with a QR code which lead to me being stuck in there at past 1AM because the QR code for the door would not release me. I was only able to exit the gym thanks to another user. There is no provision whatsoever for those who are not completely beholden to their smartphones, this is heavily discriminatory. There are bikes chained to the bannisters of the stairs going up to the gym despite notices that they will be removed, and the lift does not work. All these things lead to a gym that is completely unfriendly to disabled visitors and so my partner has been unable to attend with me despite paying her membership. Direct emails to the manager about these issues go unanswered.
February 8, 2024
Reply from JD Gyms - Cardiff
Hi Joseph
Thank you for taking the time to leave us a review.
We are sorry to hear that you had issues with the QR code when you were leaving the gym and understand your frustration here.
We are a QR access only club in Cardiff, If you have further issues with the code loading, can we recommend that you use our free guest Wi-Fi, this usually works and members don't seem to have any problems when logged onto it.
The staircase bike issue, we are aware of and the senior team are looking at what can be done to stop this from occurring, at this time we are unable to offer a solution, but it is an ongoing project we are working on and apologise for any inconvenience it may be causing you.
The lift is currently out of order but we'd like to assure you that this is in hand and work will commence very soon to have this matter rectified.
If this matter is effecting you or your partner directly please reach out to the general manager who will be able to discuss a gesture of goodwill until we can get the lift working again. You can reach them on cardiff@jdgyms.co.uk
I hope this helps.
Best wishes
The JD Gyms Team
I normally don't give bad reviews but…
I normally don't give bad reviews but this is a must
The sauna in men's changing rooms smells like urine the smell is very bad.
All the changing rooms smell like it has been cleaned the floor with a very dirty or old mop.
January 17, 2024
Reply from JD Gyms - Cardiff
Hi there
Thank you for taking the time to leave us a review.
We were very sorry to hear this and have spoken with your gym to make them aware of your feedback.
We do have cleaners who regularly clean the changing room areas. This is also checked by staff throughout the day. However, if you ever feel something isn't up to standard please don't hesitate to inform a member of staff who will be able to rectify the issue for you.
Best wishes
The JD Gyms Team
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