JD Gyms - Castleford Reviews 

208
TrustScore 4 out of 5

3.9

Colorado Way, Xscape Yorkshire, WF10 4TA Castleford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

The weights are always all over the gym, there isn’t enough of the equipment people use the most and the smells from the drains is often noticeable

Company replied

Rated 5 out of 5 stars

I had previously been at the Exercise4less gym and wasnt the biggest fan but since joining in February I have really enjoyed going to JD Castleford. New management doing a great job down here. Special... See more

Company replied

Rated 4 out of 5 stars

Abundance of benches and squat racks so little need to wait for availability, Wide variety of machines, clean toilets which others gyms in the area don’t have, good music, nice views of the snow slo... See more

Rated 5 out of 5 stars

Great gym. Just need air con over the treadmills to work please. It's not easy to do this but if the temperature is closer to 16 degrees, this enables members to do high intensity aerobic /... See more

Company replied


Company details

  1. Gym

About JD Gyms - Castleford

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Colorado Way, Xscape Yorkshire, WF10 4TA, Castleford, United Kingdom

  • 01977 804995

3.9

Great

TrustScore 4 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(208)

4,590 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No aircorn and broken equipment

No aircorn, half equipment is broken or not in use due to been out of order, layout is a bit all over place, hardly any staff or no staff when need someone not really worth £25.99 a month when half the stuff u can't actually use.

March 30, 2025
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi - Thanks for leaving us some feedback. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
The JD Gyms Team 💚

Rated 3 out of 5 stars

They don’t have anything to wipe down…

They don’t have anything to wipe down the machines anywhere .

February 27, 2025
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

We understand your frustration with the lack of cleaning supplies. We strive to provide a clean and comfortable environment for our customers. We appreciate your feedback and will use it to improve our facilities.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Poorly Maintained

Sick to death of equipment not working. 7 rowing machines and only 2 working. Even the 2 that do work need the foot straps replacing as they have worn and constantly need tightening whilst exercising. Bits missing off some of the cross trainers and they "clunk". Some of the treadmills are set to MPH whilst others are KPH, need to be identical or adjustable. Might be a good idea if a member of staff checked the equipment weekly. Problem is there never seems to be any staff around.

Plus point is free parking but can be difficult to find a place on Saturdays and Sundays when Escape is busy.

February 17, 2025
Unprompted review
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

We understand your frustration with the equipment not working properly. We strive to maintain our equipment and ensure a positive experience for all our members. We appreciate you bringing these issues to our attention and will address them with our maintenance team.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Very welcoming

It’s very well organised

February 7, 2025
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

Thank you for your kind words. We appreciate your feedback and are glad you found our organisation to be well-organised.

Best wishes
The JD Gyms Team 💚 

Rated 4 out of 5 stars

Love the gym. Although…

Love the gym feel like it has so many different people on different journeys. Only down side is my first time visiting I sat in car park for 30 minutes with anxiety thinking will I know how to use the equipment, I didn’t know where to go to changing rooms but once I was in I figured it out but would be lovely for a little show round before hand!

February 5, 2025
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

Thank you for leaving us a review, we love to see the 4 stars!

If you wish for an induction to the gym, you can arrange this with the team directly. Please feel free to drop an email to the gym or give them a call and a member of the team will be in touch. All contact information can be found on our website.

Best wishes
The JD Gyms Team 💚 

Rated 5 out of 5 stars

It was good but no machine dips a bit…

It was good but no machine dips a bit disappointed in that but otherwise good vibes and good equipment

February 3, 2025
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

We appreciate your kind words about the equipment and atmosphere.

We understand your disappointment about the lack of machine dips. We're always looking for ways to improve our facilities and will take your feedback into consideration.

Best wishes
The JD Gyms Team 💚 

Rated 4 out of 5 stars

All equipment good

All equipment good, clean and brightly lit. Struggled to find the ladies changing rooms though!

January 17, 2025
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

We appreciate your kind words about our equipment and facilities. We're glad you found everything clean and well-lit.

We understand the frustration of finding the ladies changing rooms and will look into making them more easily accessible. Thank you for your feedback.

Best wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Gym lay out could be better.the main…

Gym lay out could be better.the main weights area is squeezed into a corner with cardio equipment having majority of the space.

January 7, 2025
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

We appreciate you taking the time to share your feedback. We understand your perspective on the gym layout and will consider your suggestions as we continue to improve our facilities.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Bad equipment

Attatchments rusted and falling apart . Machines old . Benches all have an incline seat that isnt adjustable (most uncomfortable and annoying thing ever ) . The benches for bench press are very slim and short , terrible for taller people.

December 22, 2024
Unprompted review
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

We appreciate you sharing your feedback. We understand your frustration with the condition of some of our equipment, particularly the rusted attachments and uncomfortable benches.

We strive to maintain a high standard of quality and are sorry that your experience fell short of expectations. Your comments about the bench press benches and seat incline are especially valuable as we plan for future improvements and upgrades.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Brilliant gym and top notch staff.

I've been a member of several different gyms since I started my fitness journey, and i have to say that I've found jd gyms at castleford to be the best one.
The staff are very knowledgeable and friendly, even when they're not on shift and are training, they'll always take the time to help and offer advice.
The manager Shelley, is absolutely brilliant, very professional and makes it a safe and inclusive space for all the members.
Lloyd who has been my PT for over 3 years is absolutely brilliant, Thanks to him, I've competed in strong women competitions and he makes the sessions such fun. He goes above and beyond and always pushes me to be the best version of myself. He excels in all gym disciplines, helping beginners and members who are at competition level. He's a legend!!
I have a number of gyms closer to me but have chosen to make the 25 minute journeyman way several times a week. It's first class in my opinion.

December 19, 2024
Unprompted review
Rated 2 out of 5 stars

I have been attending this gym for…

I have been attending this gym for about 3 years and really enjoy the classes. However over the last 6 months I am getting frustrated with certain issues like the air con not turn on for classes in the studio or for spin. I’ve endured spin classes with no air con and attended a combat class this week when it was actually blowing warm air out. The instructor sent a message asking for it to be switched to air con which wasn’t picked up. Surely the air con should be timed for scheduled classes. What is happening with the showers. They were out of order one week, then out again this week for one day ( experienced a cold shower as no notification that they were not working) the communication is not good and there seems to be no evidence or repair/improvement. I went to attend the spin class tonight which had been cancelled with no reason or communication. Some of the equipment is looking tired and don’t appear to be maintained. Some of The rowing machines sound like need oiling. The spin bikes don’t seem to be maintained either and so don’t have the same resistant as others and there is 1 bike I won’t use as it is going to cause someone an injury. It get moved out of the way because the whole peddle comes off and even when it’s moved back in line I can guarantee it will come off again mid spin. My husband and son also attend this gym and we think we need to start looking for another gym. I also attend with a friend so that’s 4 people that are getting frustrated with how it is been run.

December 18, 2024
Unprompted review
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

We appreciate you sharing your feedback and are so sorry to hear about your recent experiences.

We value your three years of membership and are disappointed to learn that the quality of your experience has declined. We understand your frustration with the inconsistent air conditioning, particularly during intense workout classes. We also sincerely apologise for the issues with the showers and the lack of communication regarding their outages. This is certainly not the standard we aim for.

Your concerns about the equipment maintenance are also noted. We understand how disruptive and even unsafe malfunctioning equipment can be, and we will address these issues immediately. We want to assure you that we are committed to providing a safe and comfortable environment for all our members. We appreciate you bringing these matters to our attention, and we are working to improve our communication and maintenance procedures.

We hope you'll consider giving us another chance to provide you with the positive experience you deserve.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Having to take my phone to gym just to get in

When I go to the gym I don’t take my phone because when I’m there I’m there to work out . There is too many people on there phone just sat on the Machines . There was a guy they today he did 30mins on same Machine and most of the time he was on his phone . And having to stand out side the gym trying to get wi-Fi because there is no phone reception in the escape to got in . I asked for a code like most of the people use and I was told they don’t give them out anymore. Most of the staff don’t have a clue what there doing

November 17, 2024
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

We understand your frustration with the gym experience. It is important to us that our members have a positive and productive workout environment. We appreciate you bringing this to our attention and will use your feedback to improve our facilities and staff training.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Style over functionality

Style over functionality

October 26, 2024
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

Great Gym.

Great gym. Just need air con over the treadmills to work please. It's not easy to do this but if the temperature is closer to 16 degrees, this enables members to do high intensity aerobic / sprinting etc.

Been over to the gym today and a fab PT "Dragune" gave good advice over this issue.

Generally a very clean gym with excellent range of equipment and helpful staff.

(Review revised 30/10/2024)

October 24, 2024
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hello, thank you for taking some time to leave us a review. We are disappointed with the 3 star rating but appreciate your feedback all the same. Our staff do undertake regular maintenance checks and work hard with our maintenance team, however if you have any specific concerns about the facilities in club, please notify staff on site as soon as you can, or email the General Manager on: Castleford@jdgyms.co.uk The JD Gyms Team 💚

Rated 3 out of 5 stars

Xscape gym tired and needs investment

Having moved to the Castleford area and previously been a PureGym Hunslet member. I joined JD gyms as near by.
Im big on doing classes and the staff are enthusiastic but have no idea how many are going to attend. Recently the JD Gyms management decided classes to run back to back with no time in between. This causes customers to rush about for toilet/water breaks. PTs don't get time to set up or clear away between classes.
Monday and Friday classes are few and far between.
Lots of equipment is tired and in need of replacement/updating.

PureGym have an app to sort the classes so staff know who is coming, and others know the class size.
PureGym are cheaper per month.
PureGym do BlueLight discount, you apparently do student discount, for members.
PureGym Hunslet was refitted this year and the old gear was in better condition than some of the present JD Gyms Kit in Xscape.

Some investment needed at Xscape and in JD Gyms.

September 30, 2024
Unprompted review
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi Graham,

Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience at our Castleford gym. We understand your concerns about the class scheduling and the condition of some equipment. We value your feedback as it helps us learn and grow. We will use it to improve our facilities and services for the best possible member experience.

We have bespoke offers on for certain gyms at certain times of the year, all of which can be found on our website. However we do offer an upgraded membership which allows members access to our other gyms as well as additional benefits and discounts from our partner groups 😊

Best Wishes
The JD Gyms Team

💚

Rated 5 out of 5 stars

Nice friendly staff willing to help…

Nice friendly staff willing to help with any questions

September 16, 2024
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

😊 Hi there Chris. Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be. 💪 The JD Gyms Team 💚

Rated 1 out of 5 stars

Because 16 years old do special offers…

Because 16 years old do special offers they got to pay full price as an adult

September 13, 2024
JD Gyms - Castleford logo

Reply from JD Gyms - Castleford

Hi there

Thank you for your feedback.

We understand your frustration with the pricing structure for our special offers. We strive to provide fair and transparent pricing for all our customers. We appreciate your feedback and will take it into consideration as we continue to evaluate our pricing policies.

Best wishes
The JD Gyms Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look