JD Gyms - Cumbernauld Reviews 

147
TrustScore 4 out of 5

4.2

Forth Walk, G67 1BT Cumbernauld, Scotland, GB


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Rated 3 out of 5 stars

When coming back I notice most machine are old or really out of date for example the leg machine for quads you can't control where the pad sit which effects ppl gains

Company replied

Rated 4 out of 5 stars

The gym area is huge, there is at least four times the equipment at my previous gym. I am looking forward to proving my friends wrong that say the fitness classes are often cancelled at JD. I used t... See more

Company replied

Rated 3 out of 5 stars

Love the gym equipment but it’s usually freezing(I know a gym should be cooler) but I could see my breath it was so cold i couldn’t exercise because my lungs were so cold, lastly the toilets are so di... See more

Company replied

Rated 5 out of 5 stars

Friendly staff always available to help. Clean environment. Great Gym Fantastic Range of Equipment Very well maintained facilities. It has a ladies only Gym which is a great place to Build Confi... See more

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Company details

  1. Gym

About JD Gyms - Cumbernauld

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Forth Walk, G67 1BT, Cumbernauld, Scotland, United Kingdom

  • 1236806232

4.2

Great

TrustScore 4 out of 5

147 reviews

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4.2

All reviews

(147)

4,576 reviews in the last 12 months

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Rated 3 out of 5 stars

I am happy to have joined and feel the…

I am happy to have joined and feel the first month £10 deal was great.

The ladies only section of the gym has a lack of weights machines that girls would use, ie leg press.

Otherwise great gym, good choice of classes and xander from Cumbernauld gym was extremely helpful and polite.

March 1, 2022
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Reply from JD Gyms - Cumbernauld

Thank you for reviewing JD Gyms, it means so much to us that you are enjoying your experience. Thank you for your feedback it is greatly appreciated. Please know we will use this feedback to improve as much as possible going forward. 😀

Rated 5 out of 5 stars

Fantastic Gym

Fantastic gym with a good variety of new, clean equipment. Location is so ideal for bus users or those already in the shopping centre. Very small women’s only section which is also great and reassuring. Staff super friendly!

February 21, 2022
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Reply from JD Gyms - Cumbernauld

Hello Anna. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars and we are pleased to hear that your gym experience involves so many different aspects of our service. 💚

Rated 5 out of 5 stars

Facilities are great

Facilities are great. Staff are friendly and helpful.

February 11, 2022
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Reply from JD Gyms - Cumbernauld

Thank you for leaving us a review, we’re delighted to see the 5 stars ⭐💚⭐

Rated 1 out of 5 stars

Fraud-ish/Scam behaviour. No solutions.

My rating is not based on the gym itself. I'm sure the facilities are fantastic, staff will be nice and it will be a clean environment if it's like the old "exercise 4 less" that it replaced then 5 star. This review is to do with payment and fraud ish behaviour.

I had a membership with exercise 4 less. When the company went "under", I assumed my membership did also. During covid, the gym reopened in April as JD. I recieved one email that I figured was spam... I noticed in November I had been charged £20 per month for 7/8 months for a gym I didnt know I was a member. I wrote, sent several complaints... Nada.

I think it is extremely unfair, I got zero texts, emails, calls, anything. I didn't sign a contract. On top of this my membership with exercise 4 less was 10 pound per month. Not £20. Now I have cancelled, I am absolutely bombarded with texts and emails. It is border-line harassment. The gym is comparable to a girlfriend that doesn't want me, but also doesn't want anyone to have me lol

Seems pretty shawdy that they were happy taking my money. My login would prove I never entered the gym. No reimbursement, no free gym to compensate even though in court they have zero grounds in any shape or form. Would have been easily solved. Felt like I'm sort of peeing against the wind though, getting the impression the complaints team is being monitored by Stevie Wonder.

Poor show JD Gyms. I mentioned if we could not come to an agreement I'd have to give a fair review. You forced my hand

February 6, 2022
Unprompted review
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Reply from JD Gyms - Cumbernauld

Hello, thank you for taking some time to leave us a review.

I can see you have also sent us a message about this recently. Someone will take a look into this matter for you and reply shortly.

Thank you. The JD Gyms Team 💚

Rated 4 out of 5 stars

Loving the gym and all the equipment

Loving the gym and all the equipment, staff are very friendly and helpful. Only negative is having to bring your own padlock for your locker. I bought one and it wouldn't fit.

January 22, 2022
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Reply from JD Gyms - Cumbernauld

Hi, thank you for leaving a 4star review!

It's great to hear your enjoying using the equipment at our Cumbernauld gym and we will be sure to pass this onto the team!
The JD Gyms Team 💚

Rated 4 out of 5 stars

First time using this gym

Very big gym with loads of space and top quality equipment.

January 20, 2022
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Reply from JD Gyms - Cumbernauld

Thank you for reviewing JD Gyms, it means so much to us that you are enjoying your experience 😊

Rated 4 out of 5 stars

Im really enjoying the gym

Im really enjoying the gym. its clean. spacious and well equipped, the classes are great too.. very new to it but so far its great space, the only downfall is the app, its rubbish!

January 18, 2022
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Reply from JD Gyms - Cumbernauld

Thank you for reviewing JD Gyms, it means so much to us that you are enjoying your experience 😊

Rated 5 out of 5 stars

JD Gyms review

It's great for really focusing and putting in the work

January 13, 2022
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Reply from JD Gyms - Cumbernauld

Hi Liam. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars. 💚

Rated 3 out of 5 stars

Great gym in terms of equipment and…

Great gym in terms of equipment and space however their adherance to COVID 19 guidelines is poor. I will say this is more the clients than the gym but it is up to the gym staff to enforce the wearing of masks and the wiping down of equipment after use.... something I have yet to see being done! This is poor regardless of COVID!!!

January 9, 2022
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Reply from JD Gyms - Cumbernauld

Hello, thank you for taking some time to leave us a review today!

The safety of our member's is at the upmost importance to us and we are liaising with UK Active and following government guidelines. We do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed or want to feedback your concerns please do feel free to email the Manager on cumbernauld@jdgyms.co.uk

Take care, The JD Gyms Team 💚

Rated 5 out of 5 stars

Like it a lot people n I've been in a…

Like it a lot people n I've been in a lot of Gyms your doing Great,keep it up!!!!🤣😥😁

January 8, 2022
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Reply from JD Gyms - Cumbernauld

Thank you for your time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be. We are really pleased you're enjoying your JD Gyms experience. 💪💚

Rated 5 out of 5 stars

A great gym

Great value for money and lots of machines to use even when busy.

January 4, 2022
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Reply from JD Gyms - Cumbernauld

Hello George, thanks for reviewing JD Gyms! We're pleased to hear you are enjoying training at our gym. Keep up the excellent work on your fitness journey!

Rated 5 out of 5 stars

Impressive equipment

Impressive equipment, big gym, local authority gyms are expensive and don’t have same amount, variety or quality of equipment or customer service.
You get better quality customer service and equipment for your with JD compared to the local authority gym.

January 4, 2022
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Reply from JD Gyms - Cumbernauld

Hi, thanks for the 5star review!

Glad to hear you are enjoying the gym, keep up the great work 👍  
The JD Gyms Team 💚  

Rated 3 out of 5 stars

It’s alright…

Good selection of equipment however, a lot of them are pretty old, few machines aren’t working. £20 per month is way too much for what JD Gyms in Cumbernauld is offering, quite disappointing.

December 11, 2021
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Reply from JD Gyms - Cumbernauld

Thanks for leaving us some feedback.

Sorry we have some equipment out of order at the moment, but please don't worry, we're working to get that back in action as quickly as possible!

JD Gyms 💚  

Rated 5 out of 5 stars

Very freindly and helpful staff

Very freindly and helpful staff, plenty of equipment, very very clean facilities. Customers could be more proactive in cleaning down any equipment they use for the next person to use. But ,all in all a gym for everyone, at any fitness level, very welcoming team, would certainly recommend.

December 10, 2021
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Reply from JD Gyms - Cumbernauld

Thanks for taking the time to leave this review! We are delighted to see this is 5 stars. 💚

Rated 5 out of 5 stars

An exceptional gym

An exceptional gym, brilliant layout, great kit, very clean, very well maintained best value for money i have had in my 33 years of using gyms
well done

December 10, 2021
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Reply from JD Gyms - Cumbernauld

Hello Peter, thank you very much for your review. We are pleased to hear that your gym experience involves so many different aspects of our service. Please do not hesitate to reach out to us through social media if you wish to ask any questions or share any experiences.

Rated 3 out of 5 stars

You say mask must be worn when walking…

You say mask must be worn when walking between stations, I don't see this plus the treadmills & cross trainers are not a meter apart.

December 9, 2021
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Reply from JD Gyms - Cumbernauld

The health and safety of our members is our top priority and have introduced strict measures to ensure the gyms do not breach the guidance provided by the government.
Our Cumbernauld cross-trainers are staggered in positioning and the treadmills are side-by-side, which we did have partitions up between, however, we were informed we could take these down with the relaxation of Covid-19 restrictions.

Rated 1 out of 5 stars

Myself and my husband have been trying…

Myself and my husband have been trying to CANCEL this membership since April this year, received a standard email saying they would get back to us, still taking the payments at the end of July, so had to call the Bank and cancel the DD, and put in a claim to get the payments back, oh and BTW when I took the membership on it was the Off Peak at 9.99 but they are taking 19.99 each for me and my husband, absolutely shocking business practice, bad communication and trickery with the wording of their emails, first email correspondence was 'we are sorry you are Thinking about cancelling your membership' eh! No I'm not thinking about doing anything, I specifically told them I want to cancel 3 months ago, this is theft to continue to take payments, even the Bank said they are really bad just now, so a word of advise tell them on your email you are giving them 30 days notice to quit taking payments then call your bank and cancel the DD, then email them back to confirm you have actioned the DD cancelation.
Then find another gym if you decide to take it up again

July 29, 2021
Unprompted review

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