JD Gyms - Cumbernauld Reviews 

149
TrustScore 4 out of 5

4.0

Forth Walk, G67 1BT Cumbernauld, Scotland, GB


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Rated 5 out of 5 stars

Fabulous facilities & Taylor made me feel at home and helped show me how to work the machines. Can’t wait to return!

Company replied

Rated 4 out of 5 stars

The gym area is huge, there is at least four times the equipment at my previous gym. I am looking forward to proving my friends wrong that say the fitness classes are often cancelled at JD. I used t... See more

Company replied

Rated 3 out of 5 stars

Love the gym equipment but it’s usually freezing(I know a gym should be cooler) but I could see my breath it was so cold i couldn’t exercise because my lungs were so cold, lastly the toilets are so di... See more

Company replied

Rated 3 out of 5 stars

Have been going for a few years and always cold in winter, took infrared thermometer and measure 8 degrees, was warmer outside I could see my breath. Overall ok, no cleaning facilities after equipme... See more

Company replied


Company details

  1. Gym

About JD Gyms - Cumbernauld

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Forth Walk, G67 1BT, Cumbernauld, Scotland, United Kingdom

  • 1236806232

4.0

Great

TrustScore 4 out of 5

149 reviews

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4.0

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(149)

4,523 reviews in the last 12 months

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Rated 3 out of 5 stars

You say mask must be worn when walking…

You say mask must be worn when walking between stations, I don't see this plus the treadmills & cross trainers are not a meter apart.

December 9, 2021
JD Gyms - Cumbernauld logo

Reply from JD Gyms - Cumbernauld

The health and safety of our members is our top priority and have introduced strict measures to ensure the gyms do not breach the guidance provided by the government.
Our Cumbernauld cross-trainers are staggered in positioning and the treadmills are side-by-side, which we did have partitions up between, however, we were informed we could take these down with the relaxation of Covid-19 restrictions.

Rated 1 out of 5 stars

Myself and my husband have been trying…

Myself and my husband have been trying to CANCEL this membership since April this year, received a standard email saying they would get back to us, still taking the payments at the end of July, so had to call the Bank and cancel the DD, and put in a claim to get the payments back, oh and BTW when I took the membership on it was the Off Peak at 9.99 but they are taking 19.99 each for me and my husband, absolutely shocking business practice, bad communication and trickery with the wording of their emails, first email correspondence was 'we are sorry you are Thinking about cancelling your membership' eh! No I'm not thinking about doing anything, I specifically told them I want to cancel 3 months ago, this is theft to continue to take payments, even the Bank said they are really bad just now, so a word of advise tell them on your email you are giving them 30 days notice to quit taking payments then call your bank and cancel the DD, then email them back to confirm you have actioned the DD cancelation.
Then find another gym if you decide to take it up again

July 29, 2021
Unprompted review
Rated 4 out of 5 stars

Glad it's opened up again!!

The Cumbernauld gym is well equipped. There are plenty of cleaning stations to keep the equipment clean and sanitary
It's unfortunate that the women's area has been reduced, and there's no safe floor space to do floor exercise. Theres barely room for 2 people at the weight benches and trying to do anything like kettle bell swings or side lunges in any other space in the ladies area impedes on people coming in and out of the space. I'm put off using the main weight machine area as it is so dark. The area where the kettle bells and mats are is directly across from the cardio machines in the main gym so feels like you have an audience. It's also by the studio entrance so if there's classes on, you've got loads of people walking by you.
The cardio machine area has been increased meaning there's always plenty of free machines, but again this means almost no floor area for floor workouts.
The studio has equipment in it like skierg machines that can be used if there's no classes which is good.
I'll continue to use the gym but some of the changes with the takeover are disappointing

June 7, 2021
Unprompted review
JD Gyms - Cumbernauld logo

Reply from JD Gyms - Cumbernauld

Hi Jennifer,

Thanks for taking the time to leave a review. We appreciate your feedback and the detail you have provided as this will help us to improve all our members experiences with our gyms. We hope you continue to enjoy JD Gyms Cumbernauld.

Cheers,
The JD Gyms Team

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