JD Gyms - Darlington Reviews 

194
TrustScore 4 out of 5

4.1

John Street, Darlington, DL1 1LG Newcastle, County Durham, GB


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Rated 2 out of 5 stars

Myself and other members are fed up with the aircon always broke. Its freezing in winter and boiling in summer, surprised no-one has passed out, myself and other's sick of seeing people train in jean... See more

Company replied

Rated 3 out of 5 stars

When I first moved to JD Darlington it was the best! I’ve noticed over the years it’s gone down standard wise. Turning more into a youth club with children clearly underage to be training causing nuis... See more

Company replied

Rated 5 out of 5 stars

Great start to my fitness journey Just had my first session at JD Gym Darlington and it set the bar high. Solid workout, friendly faces all round, and a really supportive environment. It’s not alway... See more

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Rated 5 out of 5 stars

Ease of registration. Friendly welcome. User friendly app. Great range of equipment. Haven’t been attending gym for a long while and felt comfortable going along and being eased back into things. Exce... See more

Company replied


Company details

  1. Gym

About JD Gyms - Darlington

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • John Street, Darlington, DL1 1LG, Newcastle, County Durham, United Kingdom

  • 01325 527621

4.1

Great

TrustScore 4 out of 5

194 reviews

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4.1

All reviews

(194)

4,582 reviews in the last 12 months

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Rated 5 out of 5 stars

Great space.

May 21, 2025
JD Gyms - Darlington logo

Reply from JD Gyms - Darlington

Hi there - Thank you for your lovely feedback!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Great atmosphere, plenty of classes, always some free equipment so don’t spend ages changing your workout routine or waiting

February 17, 2025
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Reply from JD Gyms - Darlington

Hi - Thank you for your kind words and review! We're thrilled to hear you're enjoying the atmosphere, variety of classes, and the availability of equipment. We strive to create a welcoming and supportive environment for our members.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

First time after fifteen years

Clean, well laid out gym with plenty of equipment from exercise machines to free weights. Very useful indicator on web site for how busy the gym is so can decide when you want to go. Being able to go anytime of day or night fits in with a variable timetable, not having time is no excuse!

April 4, 2025
Rated 5 out of 5 stars

Great gym

I haven't tried the gym out yet but there's a good choice of classes with great instructors, helpful staff and friendly members

April 5, 2025
Rated 5 out of 5 stars

loads of equipment and space.

Great, clean, tidy, loads of room between each piece of equipment, no-one as an ego problem. No-one is screaming when lifting weights. Great all round place to de stress. It's what's needed. People go to the gym to get away from life for an hour or so.

January 29, 2025
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Reply from JD Gyms - Darlington

We appreciate your kind words and are thrilled to hear you find our gym a positive and stress-free environment.

We strive to create a space where everyone feels comfortable and respected, and it's wonderful to know we're achieving that goal. Thank you for sharing your experience!

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Helpful staff

Helpful staff .equipment clean and in good condition. Classes looks good we will be going to some if them.

January 28, 2025
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Reply from JD Gyms - Darlington

Hi there

Thank you for your positive review! We're glad to hear you're happy with our staff and equipment. We're excited you're planning to try out our classes, we hope you enjoy them.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

The hiitstep class held in JD gym…

The hiitstep class held in JD gym Darlington by Vikki is absolutely Brilliant I would Highly recommend.

January 13, 2025
Unprompted review
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Reply from JD Gyms - Darlington

Thank you for your amazing review! We're thrilled to hear you're enjoying the HIIT Step class with Vikki.

It's fantastic to know you're having such a great experience at our gym. We hope you continue to enjoy your fitness journey with us.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Very dissatisfied member …

In week one of my new membership I attended two different classes, both run by the same instructor. On both occasions she was late in arriving and the classes started 10 minutes late. The room was freezing cold, the instructor had music on so loud that people were setting up as far away from the speakers as possible. The instructor shouted inaudible instructions into her microphone, distorted by having to compete with the music. A dreadful experience on both occasions. I have immediately resigned my membership.

November 18, 2024
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Reply from JD Gyms - Darlington

Hi there

We understand your disappointment with your recent class experiences. It's important to us that our members feel comfortable and supported in their fitness journey. We appreciate you bringing these concerns to our attention and will use your feedback to improve our offerings.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

The Manager is friendly & staff member…

The Manager is friendly & staff member jamie lee is very helpful and friendly, it's a lot cleaner now also, only bug barer is coats and bags in gym not lockers, also members training in jeans and work clothes and high visibility vest, presence on floor to guide the younger members as they are overloading machines and not training correctly will end up with injuries,

November 11, 2024
Unprompted review
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Reply from JD Gyms - Darlington

Hello Kev, thank you for taking the time to leave us a review, we are sure the team in Darlington will be loving the 5* rating and your comments about the team and cleanliness.

If you have any specific concerns with the safety of other members, please do not hesitate in letting one of our team know as we would not want anyone to injure themselves! In terms of gym wear etiquette, we do have our Gym Rules in place for our team to manage the gym by so if you believe they are not being followed please make the management team aware.

Best Wishes,
The JD Gyms Team
💚

Rated 5 out of 5 stars

Decent kit and lots of space

Decent kit and lots of space. Beats my usual PureGym by a country mile.

November 3, 2024
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Reply from JD Gyms - Darlington

Hi there

Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you're enjoying the space and finding it a positive change from your usual gym.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Lots of equipment so no waiting

Lots of equipment so no waiting

October 24, 2024
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Reply from JD Gyms - Darlington

Hi there Debra. Thanks for the 5star review! Glad to hear that you are enjoying the Darlington gym, keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

It was great experience with JD gym…

It was great experience with JD gym Darlington. Excellent 10/10.

October 24, 2024
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Reply from JD Gyms - Darlington

Hi there Ringson, thank you for leaving us a review, we are thrilled to see the 5 stars (10/10) ⭐ The team in Darlington always strive to offer the best gym experience to all members each visit! The JD Gyms Team 💚

Rated 5 out of 5 stars

All the equipment was great

All the equipment was great, all of the staff were lovely and really friendly. I had a really good gym session and lots of different things to do. I definitely will be coming back very soon. Thankyou.

October 23, 2024
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Reply from JD Gyms - Darlington

Hi there Nicole. Thanks for the 5star review! Glad to hear that you are enjoying the Darlington gym and all the variation you can get into your workouts! Don't forget you can always ask our team in Darlington if you want to mix it up a bit more! We will see you soon👍 Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Ease of registration. Friendly welcome. User friendly app. Great range of equipment. Haven’t been attending gym for a long while and felt comfortable going along and being eased back into things. Excellent free parking. Convenient location too for town centre.

October 15, 2024
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Reply from JD Gyms - Darlington

Wow! Thanks for the 5star review and comments Ally. It's really made our day and the team in Darlington will be loving that you felt comfortable back in the environment they create there. 😀
Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Easy registration ..friendly…

Easy registration ..friendly welcome…good app… good range of equipment

October 15, 2024
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Reply from JD Gyms - Darlington

Hello. Thank you for taking the time to leave us a review, the team in Darlington will be loving the 5 stars!

We like to make the registration nice and easy, so you can save all your hard work for the gym floor💪

Best wishes,
The JD Gyms Team.
💚

Rated 5 out of 5 stars

A big clean gym with lots of equipment

A big clean gym with lots of equipment
Always seeing the ladies cleaning
Staff are so friendly and helpful very welcoming
Amazing gym would definitely give it a 5star plus

October 14, 2024
Unprompted review
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Reply from JD Gyms - Darlington

Hi there Colin, thank you for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience. However this can only be achieved when we have a great team in place, like in our Darlington gym. Your feedback helps us achieve this. Take care The JD Gyms Team 💚

Rated 1 out of 5 stars

Etiquette and hygiene-free gym.

The vast majority of users do not return their dumbbells to their respective racks, nor do they strip the barbells when finished. Nobody wipes down their benches after finishing, a trend in the wider Darlington area it seems, a phenomena I have not encountered anywhere else in the UK in over 15 years of training in many gyms throughout the UK and Ireland, granted, JD Darlington does not provide paper towels or sanitary spray to clean said benches, the reason being according to staff "We haven't provided any cleaning equipment since COVID"... In what universe does this make sense? Absolutely disgusting lack of cleanliness and standard gym etiquette, which is a pity, because it is a very well-kitted out gym. Do better.

October 7, 2024
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Reply from JD Gyms - Darlington

Hi there

Thank you for providing us with your feedback.

We understand your frustration with the lack of cleanliness and gym etiquette at our location. We strive to provide a clean and enjoyable environment for all our members and are disappointed to hear that this has not been your experience.

We value your feedback and will take it into consideration as we continue to improve our facilities and encourage responsible gym etiquette among our members.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

The lockers are horrendous half of them…

The lockers are horrendous half of them are broken and the atmosphere wasn’t great , the music was poor and low , no viable members of staff on site and weights were all over the place

September 30, 2024
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Reply from JD Gyms - Darlington

Hi there Darren. Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

We will forward your concerns over to the management team in Darlington, with the aim to improve the member experience as soon as possible.


Best wishes The JD Gyms Team💚

Rated 5 out of 5 stars

Has a lot of equipment so there is…

Has a lot of equipment so there is enough for everyone
Very clean

September 28, 2024
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Reply from JD Gyms - Darlington

Hi there Nayema, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Our team in Darlington will be over the moon with this, especially the cleanliness comment - there is a lot of equipment like you say and they work hard to maintain it all!
The JD Gyms Team 💚

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