JD Gyms - Derby Reviews 

298
TrustScore 4.5 out of 5

4.3

709 Osmaston Rd, DE24 8NG Derby, East Midlands, GB


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Rated 5 out of 5 stars

Just a great gym especially after its refurb. Very positive PT members and just a great environment to train in. The effort really goes into keeping the equipment relevant and clean and also WORKING!... See more

Company replied

Rated 4 out of 5 stars

Gym with much equipment and space, suitable to different types of trainings. There are multiple areas and it is air conditioned. Perhaps, one area of development would be the regular cleaning if w... See more

Company replied

Rated 3 out of 5 stars

Considering it boasts about being being redone and how amazing the new set up etc is, the machines were broken and the timer the woman's sauna was buggered too. My first visit, I struggled scannin... See more

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Rated 5 out of 5 stars

Lovely, supportive atmosphere from day of joining up. Joined up online really easy the Sunday night, went in Monday to be shown round by Richard who made me feel welcome and set the bar for it being w... See more

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Company details

  1. Gym

About JD Gyms - Derby

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • 709 Osmaston Rd, DE24 8NG, Derby, East Midlands, United Kingdom

  • 1332948588

4.3

Excellent

TrustScore 4.5 out of 5

298 reviews

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4.3

All reviews

(298)

4,451 reviews in the last 12 months

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Rated 4 out of 5 stars

Good gym

Plenty of equipment and nice staff

May 12, 2023
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Reply from JD Gyms - Derby

Hi there

Thank you for your review, we're glad to hear you are enjoying your experience at JD Gyms Derby 💚 💪

Rated 4 out of 5 stars

Great gym and 24 hours

Love the gym and the staff are very friendly, especially Rihanna. Reason I didn’t give 5 stars was the showers. Have to keep them pressed so can’t really wash your hair ( especially if it’s long)

May 11, 2023
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Reply from JD Gyms - Derby

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 3 out of 5 stars

Can e very busy

Nice gym
Can be very busy at times over all good gym plenty of parking too

May 8, 2023
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Reply from JD Gyms - Derby

Hi there

Thanks for leaving us a review!

We aim to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall!

Best wishes

The JD Gyms Team 💚

Rated 5 out of 5 stars

Rejoined after a long lay off

Rejoined after a long lay off. All changed using qd scan to get in which is a great idea. Staff pretty much helpful and the gym has everything needed for my workout. The price per month is excellent to at 21pounds per month, value for money.

May 7, 2023
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Reply from JD Gyms - Derby

Hi there

Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be. We are really pleased you're enjoying your JD Gyms experience. 💚 

Rated 5 out of 5 stars

New member feedback

Fantastic equipment, loads of room helpful staff.

April 30, 2023
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Reply from JD Gyms - Derby

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 2 out of 5 stars

Joined with my partner and son.

Joined with my partner and son.
I am full time member at Bannatyne and thought I would give you a try.
I am sorry but cleanliness is shocking for the amount of people using the gym and facilities. Never seen anyone cleaning, shower left in a mess, nobody popping in to check, the locker room the same. The gym floor in weights area is shocking, no weights put back, no staff actually there tidying up and looking out for customers. No air conditioning on, people sweating and the smell is ridiculous, I am sure prisons are in a better shape, this is what this place feels like.
Cable machines need attention, pulleys need to smooth on both sides and not getting resistance from one side.
The sauna nobody checks if clean too.

I am sorry but you asked for my honesty.

May 4, 2023
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Reply from JD Gyms - Derby

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 4 out of 5 stars

Need more machines

The gym is good, but could do with have a few more machines as it seem more focused on free weights than machines e.g. leg based exercise ones

April 20, 2023
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Reply from JD Gyms - Derby

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚

Rated 4 out of 5 stars

not enough machines

It’s great but there’s only one of each machine and I feel like this isn’t enough for the amount of people who attend, especially at peak times!

April 23, 2023
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Reply from JD Gyms - Derby

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚

Rated 5 out of 5 stars

Huge gym

Huge gym, great equipment, & a great environment. Including a steam room.

April 27, 2023
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Reply from JD Gyms - Derby

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 5 out of 5 stars

Recently joined

Recently joined. All good so far. Friendly staff always willing to help. Definitely recommended

April 27, 2023
Unprompted review
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Reply from JD Gyms - Derby

Hello, thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚

Rated 5 out of 5 stars

Staff Amazing,helpful and the place clean and open 24hrs

Staff Amazing, helpful and i love the fact that its 24hours open

April 12, 2023
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Reply from JD Gyms - Derby

Hi there,

Thank you for leaving us a review, it's great to hear you are enjoying the 24hr opening times! We are thrilled to see the 5 stars ⭐

Best wishes

The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Great gym, I’ve had an excellent work out

April 14, 2023
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Reply from JD Gyms - Derby

Hi there,

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes

The JD Gyms Team 💚

Rated 5 out of 5 stars

Nice

Nice. Not busy in morning

April 6, 2023
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Reply from JD Gyms - Derby

Hi there,

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes

The JD Gyms Team 💚

Rated 3 out of 5 stars

Music off from 9 pm

Music off from 9 pm
It's much better when music is on
Other then that is all good

April 2, 2023
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Reply from JD Gyms - Derby

Hi there

The music should be on continually. If the music does turn off, please approach a member of staff who will ensure the music is turned on again straight away.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Rude unhelpful staff

Rude unhelpful staff , not returning phone calls, as for the gym itself it was overcrowded (however that may be partially due to the time I went). And found a definite “smell” in places

April 4, 2023
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Reply from JD Gyms - Derby

Hi there

We are sorry to hear this. If you would like to speak to someone you can raise a ticket with or customer service team and one of the team will be able to help you with any enquiry you have.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Friendly service

All the staff were so helpful and supportive towards me. It feels like I have a new gym family so a big thank you for your friendship and professionalism

March 29, 2023
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Reply from JD Gyms - Derby

Hi there,

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes

The JD Gyms Team 💚

Rated 5 out of 5 stars

Love the fact that this place is open…

Love the fact that this place is open 24hr really good gym with an excellent range of equipment.

March 24, 2023
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Reply from JD Gyms - Derby

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 2 out of 5 stars

Machines are bit old

March 20, 2023
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Reply from JD Gyms - Derby

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 3 out of 5 stars

Excellent gym apart from Ibiza 98 on full volume.

A very well maintained and reasonably priced gym. There is usually free equipment and it's usually in good working order. Anytime it's out of order it's usually fixed quite quickly and it's understandable given the use it gets. Well lit and clean with a great selection of classes, 24hrs opening. I'd highly recommend the gym, a nice range of users. Old, young, fit and unfit (but getting there.)

The only reason I gave it a 3 star is the LOUD LOUD Ibiza 98 CD on loop. I'd say 90% of the users have headphones on. So why it has to be so loud is beyond me. I've got noise cancelling headphones, but the volume is shocking. Possible solutions. Turn it down to non ear bleeding level, have designated quiet times or a play list that doesn't just appeal to 16 year olds.

March 27, 2023
Unprompted review
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Reply from JD Gyms - Derby

Hi there

Thank you for your review and all of your great comments! We appreciate your feedback regarding the volume of the music and will use your feedback to help us improve our service.

Best wishes
The JD Gyms Team

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