Great gym, lots of good equipment, really clean changing rooms and lovely warm showers. Wifi and therefore connectivity is rubbish though :( if you have a workout program that needs connectivity it... See more
Company replied
Location
Switch locationWest Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW Edinburgh, Scotland, GB
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Decent gym but definitely needs new machines, they are old and don’t work properly. Other than that all good .
Company replied
I am attending the class sessions and have been made very welcome by the members and coaches . I suffer from arthritis and know my limitations and coaches happy to help me adapt an exercise . So far... See more
Company replied
I like how spacious the gym is and the wide variety of machines it offers. On my first day, the staff member at the entrance warmly welcomed me and explained the facilities.
Company replied
Company details
About JD Gyms - Edinburgh
Written by the company
Contact info
West Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW, Edinburgh, Scotland, United Kingdom
- 01312023806
3.8
Great
153 reviews
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Amazing gym
Amazing gym, very spacious, great people and equipment. Everything one needs for their training variety
August 27, 2024
Reply from JD Gyms - Edinburgh
Hi there
We're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Good amount/range of equipment.
this is for "Edinburgh West" JD Gym, where I'm a regular for almost 2 years.
Good amount/range of equipment.
Treadmills and cardio equipment barely wiped down, often have layers on semi dry up sweat on them. You tend to chose from worse to bad based on stickiness/what you are okay with your towel/phone touching.
They used to provide paper towel roll and cleaning spray, but since staff likely figured out then there is actually extra work and bins have to emptied more often (paper towels), they put the paper towels away.
Some treadmills have non adjusted belts for months now, which become noticeable due to extra noise/sudden stops once you go above walking speed. Obviously they didn't label the faulty ones...
The above point about machines/cleanliness - it used to be all fine about ~6 months ago.
One staff member (the shortest guy) stopped wearing his uniform a few months ago, whereas everyone else wears it, odd, likely because he found out this way he's not bothered by customers. Odd seeing some guy in 100% personal clothing going and ticking the "cleaning sheets"
Lockers/showers/toilets are very clean, they sort of have to be with only 2 male toilets for the gym this size (there was third one for disabled people, but they started locking that up)
August 22, 2024
Unprompted review
Reply from JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Cleaan and dry changing rooms
Cleaan and dry changing rooms, helpful staff on first visits
August 19, 2024
Reply from JD Gyms - Edinburgh
Hi there
Thanks for the 5 star review and comments, we really appreciate it 😀
Best Wishes,
The JD Gyms Team 💚
Gym is spacious and Washrooms are…
Gym is spacious and Washrooms are smelly need to be more hygienic
August 19, 2024
Reply from JD Gyms - Edinburgh
Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym and changing areas keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on Edinburgh@jdgyms.co.uk The JD Gyms Team 💚
Disrespectful staff!
I am a mature gym goer, and I have never experienced such rudeness and lack of respect before as recently from two staff members at my local JDGyms. What is worse, when I dared to complain, I was villainized by them. Sadly, JDGyms management team seem to be allowing such behaviour from their staff...
July 31, 2024
Unprompted review
Reply from JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
We would encourage you to contact the manager at your club so that they can discuss further with you and look into the incident in question. You can reach them on edinburgh@jdgyms.co.uk
Best wishes
The JD Gyms Team
Reply from JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Reply from JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Membership set up hasn’t worked and no…
Membership set up hasn’t worked and no one responds to emails
July 25, 2024
Reply from JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave your review.
We are very sorry to hear of your experience. Our Customer Service Team are experiencing a higher than usual number of enquiries at present, this has meant that the response time is longer than we'd like. We understand that this can be very frustrating for you and would like to assure you that we are working hard in the background to correct this.
Once again, please accept our apologies for the inconvenience this is causing you.
Best wishes
The JD Gyms Team
Saff are very welcoming and supportive…
Saff are very welcoming and supportive when required
July 18, 2024
Reply from JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
This place reminds me of the old Virgin…
This place reminds me of the old Virgin Active….perfect
July 3, 2024
Reply from JD Gyms - Edinburgh
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
Thy block my app because i cancel my…
Thy block my app because i cancel my direct depit i just go 2 days and my money is wast and jd gym customer service didn’t help me I don’t like the team and jd gym
June 27, 2024
Reply from JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Clean Space
June 5, 2024
Reply from JD Gyms - Edinburgh
Hi there
Thank you for leaving a review! It's great to hear you’re enjoying the facilities at our gym! We hope you continue to enjoy your fitness journey with us 💪
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this.
We hope you continue to enjoy your fitness journey with us ⭐
Best wishes
The JD Gyms Team
I have only been going to the gym for a…
I have only been going to the gym for a few weeks. I never thought I would say I enjoy going to the gym but I do and that’s down to personal trainer Bruce who is encouraging and gives me confidence that in time I will achieve what I want.
June 18, 2024
Unprompted review
Reply from JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be ⭐
Best wishes
The JD Gyms Team
Great gym
Great gym, but would help if you run 24 hours. Most people prefer working out during late hours.
June 11, 2024
Unprompted review
Reply from JD Gyms - Edinburgh
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Probably the best appointed gym in…
Probably the best appointed gym in Edinburgh and heaps of space. No hanging around for equipment and very clean.
May 31, 2024
Reply from JD Gyms - Edinburgh
Hi there
Wow! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Nice facilities
Nice facilities. Only gripe is that I tried a few of the treadmills and they were slipping so just need tightening.
May 13, 2024
Reply from JD Gyms - Edinburgh
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Upgrade
Everything is good. I'm interested to use another jdgym in Scotland with my membership or to upgrade that if is possible
May 10, 2024
Reply from JD Gyms - Edinburgh
Hi there
If you'd like to upgrade, a member of our team can help you with that. Or you can visit the website and there will be a link to do so. I've included the link below for you.
https://www.jdgyms.co.uk/plus/
Best wishes
The JD Gyms Team
Great Vibe
It's clean, massive, staff are friendly, helpful, lots of equipment. Great vibe! Only down side for me personally. The timetable needs improvement...body pump or body combat classes would be great! Also more info needed on website, what things you need for specific classes for eg: Boxfit - Boxing gloves, pads for any newbies coming to a class.
April 16, 2024
Reply from JD Gyms - Edinburgh
Hi there
Thank you for leaving us a review, we love to hear that you are enjoying your gym experience with us ⭐
We appreciate your feedback and will use this to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Good gym, needs to be better!
The space is nice and big. The gym is well equipped and the PTs provide good classes. The equipment is quite dated and could do with a refresh though. And the ceiling is still leaking.
April 12, 2024
Reply from JD Gyms - Edinburgh
Hi there
Thank you for leaving us a review, we love to hear that you are enjoying your gym experience with us ⭐
We really appreciate your feedback and will use this to help us improve our service in the future.
Best wishes
The JD Gyms Team
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