The gym itself is decent and the sauna is a real positive, but cleanliness and general upkeep need serious improvement. The changing rooms regularly smell unpleasant, and when I visited yesterday,... See more
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Overall experience has been great since joining the gym 2 weeks ago. The only reason that I did not give 5 stars is the fact there there seems to be a lot of equipment getting broken that does not... See more
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Changing room is a bit small. A sanitary water dispenser is missing. They currently have a water tap, which others can drink from it directly despite the sign asks to fill bottles only. Paper towels... See more
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I've never really stepped foot in a gym before so I had no idea what to do or expect. I had an induction with Shannon on Monday who put me straight at ease. She was so friendly and took the time to ta... See more
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Company details
About JD Gyms - Glasgow South
Written by the company
Contact info
Crown Street, G5 0TG, Glasgow, Scotland, United Kingdom
- 1942914914
3.3
Average
267 reviews
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Lots of broken equipment
My first experience of the JD Gym wasn't great. The first 5 machines did not work - 3 bikes and 2 cross trainers. I have been back a few more times and the same machines still don't work plus even more now! They turn on however there is no resistance when you turn it up.
I have been to 1 class so far. It started 15 minutes late because there was no one to unlock the door. The class was really good when it started though.
Overall my first impressions are bad of JD Gyms. I don't know if I was continue my membership after this month.
January 31, 2024
Reply from JD Gyms - Glasgow South
Hi there
Thanks for leaving us some feedback. We are sorry if we have some equipment out of order at the moment, we're working to get that back in action as quickly as possible!
With regards to the class starting late, it sounds like this may have been a one off. We hope that you are able to give us another chance to impress you and this hasn't fully put you off 💚
Best wishes
The JD Gyms Team
Loved the gym the sauna and cold water…
Loved the gym the sauna and cold water shower is a deal breaker
January 28, 2024
Reply from JD Gyms - Glasgow South
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐ We are sorry to hear the water was cold. This will be fixed in no time but we will double check for you.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave us a review.
We aim to deliver a fantastic experience, so that everyone can find their fit. Many thanks for providing us feedback.
Best wishes
The JD Gyms Team 💚
Smelly changing rooms
I joined JD only to use the sauna as I already have another gym membership.
I have been a member for over a month now and haven’t used the sauna due to the HORRENDOUS SMELL in the male changing rooms has put me off.
I do use the gym though which I like.
October 30, 2023
Reply from JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Very modern and clean
Very modern and clean, very limited space for the amount of members.
Not enough machines.
Changing rooms are very small.
I like the ability to use the sauna.
January 20, 2024
Reply from JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave us a review.
We aim to deliver a fantastic experience, so that everyone can find their fit. Many thanks for providing us feedback.
Best wishes
The JD Gyms Team 💚
I have tried to contact you via emails…
I have tried to contact you via emails and you have not replied so to date I do not rate gym favourably
I do not consider a reply via trust pilot appropriate … if you can give time to reply to trust pilot then surely responding directly to customer would be more important to business
January 19, 2024
Reply from JD Gyms - Glasgow South
Hi There
Thanks for taking the time to leave this review. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.
To make the most of the space where possible, though, we are always looking to expand and improve our facilities.
Best wishes
The JD Gyms Team 💚
The women’s toilets have been out of…
The women’s toilets have been out of order for nearly a week but people keep using them and they are backed up so the whole changing room smells of raw sewerage
January 9, 2024
Reply from JD Gyms - Glasgow South
Hi Catherine
Thank you for taking the time to leave us a review.
We have looked into this for you and can confirm the issue has been fixed by our engineers. We sincerely apologise for the inconvenience this matter caused you.
Best wishes
The JD Gyms Team
Decent Gym That Needs Attention
The gym is decent and the vibe and ambience are nice. However Glasgow south branch is so crowded thus it needs extra attention. Too many machines are out of order so it’s hard to finish a workout without having to wait every now and then to get a spot.
December 26, 2023
Reply from JD Gyms - Glasgow South
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
There were various machines out of…
There were various machines out of order. Another machine was unable to be adjusted to my height as the pin was broken. The cross trainer was providing zero resistance even at level 30 and the gym instructor didn’t have the knowledge of how to fix this. The shower was cold for 60% of the time.
January 2, 2024
Reply from JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave us a review.
Our staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. You can reach the General Manager on glasgowsouth@jdgyms.co.uk
Best wishes
The JD Gyms Team
The gym is so busy and lot of machines…
The gym is so busy and lot of machines are out of order which is so hard to find one free
December 26, 2023
Reply from JD Gyms - Glasgow South
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Not enough pulley apparatus so pull your weight JD gym and score a 4*
Not enough pulley apparatus but other it good
December 22, 2023
Reply from JD Gyms - Glasgow South
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
Best wishes
The JD Gyms Team 💚
Glasgow south branch vending machine is…
Glasgow south branch vending machine is a joke charged me 2 twice for dinks so I complained, I was told to come back after 3days and then show proof on my bank statement screen shot , like hat the Fook have I not got nothing better to do in my life, the staff couldn’t help
December 21, 2023
Unprompted review
Reply from JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave us a review. Your feedback is really important to us as it helps us to improve our service in the future.
Best wishes
The JD Gyms Team
Seen a few fights in this gym
Seen a few fights in this gym
Now, literally seen some fella who aggressively head butted another male , and couldn't be controlled by management , not a safe environment to train in, then just literally seen the aggressor back in gym ! Won't be going here again .
December 19, 2023
Unprompted review
Reply from JD Gyms - Glasgow South
Hi there
Thank you for taking the time to leave a review.
JD Gyms does not condone violence or aggressive behavior under any circumstances. Therefore if you witness this type of scenario, please raise with the management immediately.
You can do this by emailing the Manager at glasgowsouth@jdgyms.co.uk or if you'd like to escalate this further please email reviews@jdgyms.co.uk. We will ensure this is taken seriously and investigated.
Best wishes
The JD Gyms Team
Cold showers
It can be a good gym. There are good facilities, nice sauna in the ladies chaning room, and they started fixing the broken machines faster. But the showers are always cold unless two of them are working at the same time. It has been like this for two months and just now there is a hand written sign acknowledging the issue.
December 10, 2023
Unprompted review
Reply from JD Gyms - Glasgow South
Hi there
Thank you for leaving us a review. We value and appreciate your feedback as it gives us the opportunity to improve our service to our members.
Best wishes
The JD Gyms Team
Rotten
The gym was very untidy. The dumbbells were just dumped in no order meaning so much time was spent looking for what was needed e.g. 12kg in a 40kg space. The cables had no weight stickers on them which made it very hard to know what weight was being lifted.
Horrible atmosphere in the place. At peak time it was like an audition for love island. Not a vibe at all
November 26, 2023
Reply from JD Gyms - Glasgow South
Good afternoon
We are very sorry to hear you wish to make a complaint. Would you begin by sending us an email to reviews@jdgyms.co.uk and provide a rough idea of the problem you are facing? Following that we'll be able to put you in touch with the best person to help.
Best wishes
The JD Gyms Team
Extremely Busy
It is over packed at all times, even working hours, as well as evening hardly get a chance to use equipment, and get a full work out without waiting around for someone to come off a equipment, I would give the gym and it equipment 5 stars but don't get the option to full take advantage of them
November 30, 2023
Reply from JD Gyms - Glasgow South
Good afternoon
Thanks for taking the time to leave this review. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.
To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Best wishes
Best wishes
The JD Gyms Team 💚
Very good custmer service
November 20, 2023
I joined the gym a month ago and still…
I joined the gym a month ago and still my code doesn’t work x
November 15, 2023
This gym has it all
This gym has it all. Sauna and cold shower a huge plus, aswell as the sled and track. Even has a tyre flip and hip thrust machine. Very clean, excellent layout, plenty of machines, barbells, free weights and dumbbells. More than one of most machines, chest press, lat pull down, multiple cable machines, a punch bag, leg press, calf raise, hamstring curl and leg extension so always a good chance of getting on a machine you desire
October 29, 2023
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