JD Gyms - Leeds Kirkstall Road Reviews 

221
TrustScore 3.5 out of 5

3.3

1 Kirkstall Road, LS4 2AZ Leeds, Burley, GB


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Rated 5 out of 5 stars

A gd gym with a variety of equipment everyone seems friendly here (not like I talk to anyone)😂only when I need tooooo but the gym is clean overall, spacious has a women’s side only thing is not much... See more

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Rated 1 out of 5 stars

This gym completely lacks basic customer care and hygiene standards. I joined recently as a new member, and my experience from day one was terrible. Not only did staff show zero interest in giving... See more

Rated 5 out of 5 stars

My first day entering the gym I saw Jamie and he helped me to see the gym and after our conversation I decided that I want to be one of Jamie’s client for female weightlifting. Honestly that was one o... See more

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Rated 4 out of 5 stars

Great atmosphere love how dark it is. Toilet wall was absolutely smeared with shit and snot and gross. A lot of the machines don’t have pins for the weights so you can’t use them unless another mach... See more

Company replied


Company details

  1. Gym

About JD Gyms - Leeds Kirkstall Road

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • 1 Kirkstall Road, LS4 2AZ, Leeds, Burley, United Kingdom

  • 1138879839

3.3

Average

TrustScore 3.5 out of 5

221 reviews

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3.3

All reviews

(221)

4,569 reviews in the last 12 months

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Rated 1 out of 5 stars

I am a regular member at this gym anf…

I am a regular member at this gym anf new local management is awful and rude.
​severe unprofessionalism, targeted harassment, and safety violations by one of the managers at Kirkstall JD. I have been a loyal member for 15 months, and the conduct I experienced today was entirely unacceptable.
The manager approached me on the gym floor to enforce a bag policy. While I have no issue following gym policy (which was disrupted due to the recent long changing room closures), the manager's execution was discriminatory and hostile. And this is not the first time I face hostility from this person.
​Unprofessional Appearance: He was not wearing a staff uniform and had his hood up, making him unidentifiable as an employee. He later approached me again now wearing the uniform but this doesn't excuse the initial approach.
​Blatant Discrimination: After aggressively demanding I move my bag, he approached a female member immediately next to me regarding her bag. When she refused, he simply walked away and allowed her to keep it. Furthermore, there were a lot of other male members on the floor with bags who were completely ignored.
​When he returned to escalate the situation, he threatened me with suspension and claimed he had "told me off yesterday." When I informed him I was not even in the building yesterday, he immediately backpedaled and claimed it was "the day before." Yes, he did tell me about it a day before at the same time as asking me to fill in injury form mid session...
​I have a witness to this altercation too.
​i fully acknowledge that having my gym bag on the floor is against standard policy. Like many members, I adopted this habit during the recent long period when the changing rooms were closed for renovations, and the rule has remained entirely unenforced since. I am more than happy to use the lockers moving forward. However, my grievance is not about the existence of the rule but it is about the aggressive and discriminatory manner in which this new manager chose to enforce it today

September 16, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling customer service, ignored complaints, and unacceptable hygiene

This gym completely lacks basic customer care and hygiene standards. I joined recently as a new member, and my experience from day one was terrible. Not only did staff show zero interest in giving me a proper tour or helping me settle in, but when i raised a formal complaint about it, management simply brushed it off. Two months later, I have heard nothing back—proving that customer service here is entirely non-existent.
My own experiences have been just as frustrating. When I recently had an issue and needed to buzz for assistance, a staff member came out acting as though I was personally disturbing her peace. As a paying customer, asking a simple question shouldn’t feel like you are begging for help or an inconvenience to the staff.
To top it all off, the facility hygiene is shocking. The toilets are constantly dirty and have a terrible odor. It is genuinely baffling and concerning that management allows conditions to get this bad, and it’s a wonder no members have caught UTIs from using the facilities.
If you are thinking about joining, save your money and look elsewhere. Management clearly does not care about member feedback, cleanliness, or basic respect.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Employee was extremely professional and…

Employee was extremely professional and helpful

September 8, 2026
Unprompted review
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hi - Thank you for taking the time to leave us a review. We're so pleased to hear that you've had such a positive experience with our team. It's wonderful to know you found our staff professional and helpful.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Best gym in Leeds

A gd gym with a variety of equipment everyone seems friendly here (not like I talk to anyone)😂only when I need tooooo but the gym is clean overall, spacious has a women’s side only thing is not much equipment there which is understandable as the room is full of equipment they can fit. I would recommend this gym 💯

August 13, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hello – Thank you for taking the time to leave us a review.
We're delighted to hear that you're enjoying the gym and making the most of the wide range of equipment available. It's also great to know that you've found the gym clean, spacious, and welcoming.
We're pleased that the ladies-only area has been a positive feature for you. While space limits the amount of equipment that can be accommodated, we appreciate your feedback and are glad you're still enjoying the facilities overall.
Thank you for your recommendation and support.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great big gym

Great big gym , great equiptment, peaceful , helpful members , friendly environment, great place

August 12, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s great to hear you’re enjoying the spacious layout, wide range of equipment and peaceful atmosphere 🙌 We’re also really pleased to know you’ve found both the members and environment friendly and welcoming, making it a great place to train.
Thanks again for your kind words, and keep up the great work 💪
The JD Gyms Team 💚

Rated 3 out of 5 stars

Machine are very old and some of them…

Machine are very old and some of them are broken also toilets always uncleaned and according to the price it’s not worth it at least reduce the gym membership price or improve the equipment and cleanliness and I have never seen any jd staff in the gym

July 27, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hello – Thank you for taking the time to leave a review.
We’re sorry to hear that the condition of some equipment and the cleanliness of the toilets have affected your experience. Our gym teams carry out regular cleaning and maintenance checks, but we appreciate that this has not been reflected during your visits.
We also understand your concerns regarding staff visibility. If you need assistance and cannot see a team member on the gym floor, please press the green buzzer near the entrance gates to alert someone.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great atmosphere love how dark it is

Great atmosphere love how dark it is.
Toilet wall was absolutely smeared with shit and snot and gross. A lot of the machines don’t have pins for the weights so you can’t use them unless another machine is free you can take from which is really annoying.

July 14, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hello – Thank you for taking the time to leave a review.
We're pleased to hear that you're enjoying the atmosphere of the gym and the overall training environment. However, we're very sorry to hear about the condition of the toilet facilities during your visit. Cleanliness is something we take seriously, and this certainly doesn't meet the standards we expect. We'll ensure your feedback is passed on to the gym team for review.
Thank you for bringing these concerns to our attention.
The JD Gyms Team 💚

Rated 3 out of 5 stars

Improve the ladies gym section (Faulty Equipment)

I joined the gym because of the ladies-only section, but I'm really disappointed after my first time there. The equipment in the ladies' gym is faulty; it's not working properly. Midway through, the elliptical machine stops, which is really annoying. The exercise bicycle is totally out of order, and there's no other workout equipment in the ladies' section. Please improve the ladies' section. The air conditioning in the ladies' section is also not working well. Because of all this, I have to use the communal area of the gym, and I feel hesitant there. I have to wear my abaya in the communal area.

July 1, 2026
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Reply from JD Gyms - Leeds Kirkstall Road

Hello – Thank you for taking the time to leave a review. We're sorry to hear that your experience has left you feeling disappointed.
We understand how important the ladies-only area is for many of our members, and we're sorry to hear about the issues you've experienced with the equipment. We'll ensure your comments are passed on to the team for review.
Thank you for sharing your concerns with us. Member feedback plays an important role in helping us identify where improvements are needed, and we appreciate you bringing these issues to our attention.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Monday 25th May I used the gym before…

Monday 25th May I used the gym before work and had planned to shower and change post gym but your changing rooms where not opened at 0500 as advertised this resulted in me having to go in the opposite direction direction to shower and change and made me late for work that left me feeling really dissatisfied

May 22, 2026
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Reply from JD Gyms - Leeds Kirkstall Road

Hi – Thank you for taking the time to leave this review, we really appreciate your feedback.

We’re really sorry to hear about your experience, especially as it impacted your plans before work. This isn’t the standard we aim to provide, and we understand how frustrating and inconvenient this must have been.

As a 24‑hour gym, we appreciate the importance of facilities being available as expected, so we’ll ensure your comments are passed on to the gym team to be reviewed.

Thank you again for bringing this to our attention.

The JD Gyms Team 💚

Rated 4 out of 5 stars

Great gym experience 💪 but a little…

Great gym experience 💪 but a little expensive and extremely busy😞 that's why I only gave 4 stars

May 3, 2026
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Reply from JD Gyms - Leeds Kirkstall Road

Hi – Thank you so much for the 4‑star review! We’re really glad to hear you’re enjoying your experience with us 💪

We understand the gym can get very busy at peak times, as it’s very popular, but this does tend to vary throughout the day. We also appreciate your feedback on pricing – we always aim to offer great value through our facilities, equipment and 24/7 access.

If there’s anything we can do to make it a full 5 stars next time, we’d love to hear your thoughts!

The JD Gyms Team 💚

Rated 5 out of 5 stars

Really like JD Gyms

Really like JD Gyms — the atmosphere is great and it’s a nice place to work out. It feels welcoming and motivating, and the equipment is good too. Definitely a gym I enjoy going to.

April 13, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hello! We appreciate you taking the time to leave us a review. We're happy to hear that you're enjoying our gym and its atmosphere.
The JD Gyms Team 💚

Rated 3 out of 5 stars

Great that there is a women’s only room

Great that it has a women's only room, it’s the main reason I use this Gym -

However, it needs more running machines. Some of the machines in this room are never used, while others are in constant use, meaning long waits to use them.
Finally, the air conditioning unit is never switched on meaning the room gets too hot.

Thank you.

March 25, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hi there – Thank you for taking the time to leave a review. We’re always looking for ways that we can improve our gym facilities so thank you for your feedback regarding equipment!
The JD Gyms Team 💚

Rated 4 out of 5 stars

Loads of facilities

Loads of facilities - always busy but at the same time you rarely struggle to get on any machine you need. The interior is styled nicely too.

March 22, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hello – Thank you for your review. We understand that the gym can get busy during peak hours, and we're always working to ensure that everyone has access to the equipment they need.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Amazing 😍

As for someone who never ever have been in the gym, I am very impressed with the place and the staff. When I went there for the first time Matt ,the manager took his time to show me around,explain all options. He didn't make me feel stupid asking questions about simple things,and that was one of my worries.Startinf to feel that it's becoming my happy place 😉
100% recommend!!! 🫶🏼

March 14, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hello - We're delighted to hear that you're impressed with our gym and staff! It's great to know that you felt comfortable asking questions and that you're starting to feel at home. Thank you for the recommendation!
The JD Gyms Team 💚

Rated 5 out of 5 stars

great

great place in leeds

March 1, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hello - We're glad you enjoyed your experience in our gym. Thank you for your positive feedback; we appreciate it a lot.
The JD Gyms Team 💚

Rated 4 out of 5 stars

The gym is good and there are so many…

The gym is good and there are so many equipments and it is spacious.

February 19, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hello - Thank you so much for the 4‑star review! We’re really glad to hear you had a positive experience. If there’s anything we can do to make it a full 5 stars next time, we’d love to hear your feedback.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Really good gym

Really good gym, welcoming atmosphere and good facilities. sometimes a little too busy but it's open 24 hours so it's not a big deal

February 3, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hello – Thank you for your review. We understand that the gym can get busy during peak hours, so being open 24/7 means we can provide for everyone at anytime! We are happy to hear you’re enjoy using the gym!
Thanks, The JD Gyms Team 💚

Rated 1 out of 5 stars

Hate complaining but unfortunately…

Hate complaining but unfortunately there’s been such a lack of management for such a long time now so felt I needed to raise the issues.

Kit Issues:

Leg press out order for 12 weeks now. Unable to keep this in my training programme now as can never get on it on an evening.

Chest press has been out of order for 8weeks. This means having to wait an age on an evening to get on it, if able to at all.

The benches have wheels missing. This has been the case for 5+ months.

All the cable machines have either one or both sides which are faulty. Posters went up on Nov saying all to be replaced in December. This never happened.

The rowing machines rarely have batteries. One has had broken foot straps for well over a year.

The rower in the far corner has not had batteries (with the battery casing and screw left on the floor) for well over 6months.

Both spin bikes on the gym floor have had not footstraps (one broken and left on floor) for 6months+

The Airbike seat twists when sit on it. This has been like this since I joined a year and half ago.

Both ski-ergs have been without batteries on and off for 6+ months+ and both have loose screws at the bases.

There are now no small gym mats- all removed from the studio.

There are now hardly any small plates. Never replaced.

All the cable machines have either one or both sides which are faulty. Posters went up on Nov saying all to be replaced in December. This never happened.

The Swiss ball in the studio has been flats since I joined. Never replaced.

Cleanliness issues:

The kit is thick with dust (rowers especially)

Every evening last week there was used chewing gum in the treadmill drink holders.

Chewed fingernails have been by the heavy weights for 2weeks.

The showers are vile on an evening and weekend. No toilet roll, no hand wash. Last week there was used tissue on the floor which was still there the next morning.

I hate complaining but am now somewhat resentful at paying membership for facilities which are really poorly maintained and to attend a gym which is, unfortunately, really poorly managed.

January 25, 2026
Unprompted review
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hello - Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the ongoing equipment and cleanliness issues you’ve experienced, as this isn’t the standard we aim to provide. We appreciate you highlighting the specific areas that have been affecting your training and overall experience. Your comments have been passed on to the relevant team.
The JD Gyms Team 💚

Rated 5 out of 5 stars
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hi - Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our Leeds Kirkstall gym!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

An amazing gym

An amazing gym! Good facilities and all clean and nice. But on the app I would love to see when I’ve attended ect

January 11, 2026
JD Gyms - Leeds Kirkstall Road logo

Reply from JD Gyms - Leeds Kirkstall Road

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

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