JD Gyms - Liverpool Edge Lane Reviews 

269
TrustScore 3.5 out of 5

3.4

Edge Lane, Liverpool Innovation Park, L7 9NJ Liverpool, Fairfield, GB


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Rated 5 out of 5 stars

Better than some I've used It's packed full of equipment so never a queue waiting for your turn, and it's a extensive range of stuff from medicine balls, kettle bells and boxing bags to general tre... See more

Company replied

Rated 1 out of 5 stars

just full of gym rats the whole place is full lf people who are toxic and judge you hard don’t go i really wanted to like this place but the people who are gym rats ruin it f

Company replied

Rated 5 out of 5 stars

Overall, a great gym for what you pay. I have started going before work because it's quieter There are signs and announcements re: opening/closing times and stressing gym etiquette. I really wis... See more

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Rated 5 out of 5 stars

Clean, spacious, and never overcrowded. The trainers actually pay attention to your form. Highly recommended!I have joined two weeks ago.

Company replied


Company details

  1. Gym

About JD Gyms - Liverpool Edge Lane

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Edge Lane, Liverpool Innovation Park, L7 9NJ, Liverpool, Fairfield, United Kingdom

  • 1513172380

3.4

Average

TrustScore 3.5 out of 5

269 reviews

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3.4

All reviews

(269)

4,512 reviews in the last 12 months

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Rated 1 out of 5 stars

The most toxic gym I've ever known!

I shared a machine with some dude one time once. During which he kept trying to give me "tips" which where actually just nonsense. "You shouldnt grill your chicken the black stuff is toxic boil it instead" or, you should do this dont do that or you shouldnt use this machine its bad for blah or trying to tell me my stomach disorder doesn't exist or trying to tell me raynauds in my hands doesnt exist or trying to police my diet or or or  ...baffled

Over the space of around 3 weeks he kept doing this. I'd be mid set and he would walk up waving his fingers saying "try this". He was invasive, obnoxious, and patronising. I'm training on a broken foot (i have a pt elsewhere and a physio guy) some of his "tips" where downright dangerous. If I didn't know better he could have seriously fluffed me up.

I asked him to go away multiple times and he tried to argue with me "im just trying to help". Did i ask for help though? After this nonsense for weeks I complained to the staff. After speaking to staff i tried to avoid him. He then followed me yelling "oi" and tried to grab me. I walked away in silence. I'm then doing glutes and he's behind me watching with a manic joker type grin on his face. It was terrifying and ive caught this a few times.

He was told to stay away from me. Following them speaking to him, I saw him speaking to another member all pointy and aggressive looking and pointed me out. I watched the whole thing. The other member then proceeded to practically slide down the walls to come have a look at me. Baffling...

One of the bros saw what was going on and came over and did an actual human sheild to cover me and block him from watching my glutes. He then plonks himself on the machine next to me, staring and looking all red-faced like he was gonna start something. I had to abandon my workout and leave. I did speak to someone about it again but he was dismisive and used your standardised script to change the subject "What are you training today? " ..baffling..that happened after I'd spoke to staff the first time.

Following this the one I complained about would just happen to be on the machine next to me. Every.single.one. Then just disappeared for a while. In the meantime his freind *who slid down the walls* will not stop staring. Everytime I move or breath or do anything there he is, staring. There's another one, who's also freinds with the one I complained about that's doing it also.

Example, I was on the treadmill for 10 mins incline walking. They where on a machine opposite. In ten mins they full on turned around like meerkats and watched me 7 times. In ten mins. I then come off and sit on the end of the treadmill to dry off like I always do. I turn to my right to get my water...they're at the sink staring. Baffling.

I'm on hack squat minding my business. I look to my left and he's staring in the mirror next door.

I'm doing glutes and I watched (i can lip read) him point me out to someone else "there she is over there don't make it look obvious" he pretends to look around then comes to me..realises I saw the whole thing...turns back "oh shit she saw that"...so now I've got 4 of them staring at me the entire time...im then doing rear kickbacks and the one that pointed me out to is circling my machine looking me up and down...baffled

Or I'm talking to my freind and he keeps watching/staring

Or I walked past him and he rages throws his weights down and flaps his arms

Or he's behind me pacing red faced and looking angry

Or or or

So a while later I spoke to a pt in the changing room, I've no idea her name. She rolled her eyes told me "they're jealous give them the finger" then changed the subject with your standardised script..."what are you doing today.."

A week later I see said pt training. Who's she training with? The guy who is seemingly angered by my existence. Ding ding ding. Maybe a relative or something who knows. So I took her advice and started giving him the finger. Oooh the irony! When I did this I was at the sink and he was pacing up and down looking like he was fuming, again. Baffled...

I then go down to the other side of the gym and look to my left and suprise suprise there he is staring, pacing up and down looking angry...baffled...so I gave him the finger again. Bare in mind this has been going on for about 4 months at this point.

I'm legitimately baffled here. Why is my existence so Interesting? Why does my existence seemingly enrage these people?What did I even do?! Why have i got a Fan Club? Do they have meetings? Because i wouldn't take "tips" from a self confessed addict talking nonsense?! Baffled. The only explanation i can come up with is they're trying to intimidate me out...Weird. Unhinged. Baffling... o_O

Edit- the end result of this "process" was essentially 'we havn't done anything, we aren't planning on doing anything, it's your fault but we hope you come back' with lots of gaslighting. Shameful.

November 16, 2024
Unprompted review
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Thank you for taking the time to leave your review Zara.
We are sorry to hear that you were unhappy and made to feel uncomfortable with the experiences you have had in our gym. Other than ensuring our members safety and enjoyment whilst in our gyms we also have a duty to follow up on any serious incidents within our facilities.
Again we can only apologise that you didn’t feel this happen in this instance however we do have procedures in place if you would like to escalate your concerns further. This begins with an email to the gyms specific email address on: Liverpooledgelane@jdgyms.co.uk

Again we are sorry you have had these experiences but hope this process starts to help. Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Good gym

Good gym, 24/7, plenty of machines

November 11, 2024
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Reply from JD Gyms - Liverpool Edge Lane

Thank you for taking the time to leave us a review. We aim to deliver a fantastic experience, at competitive prices so that everyone can smash their goals in a great environment at Liverpool Edge Lane!👍

Best Wishes
The JD Gyms Team💚

Rated 5 out of 5 stars

Clean gym

Gym nice clean equipment put away easy to find things

November 3, 2024
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi Michael. thank you very much for taking the time to leave us a review, the team at Liverpool Edge Lane will be loving the 5 star rating!
It's great to know that everything is where it should be, means you can save all of your heavy lifting for your workouts 😊


Best wishes,
The JD Gyms Team.
💚

Rated 5 out of 5 stars

It's great staff are helpful clean gym…

It's great staff are helpful clean gym big and a good variety of machines weights to use

November 2, 2024
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Reply from JD Gyms - Liverpool Edge Lane

Hi there Heather - Thank you for taking the time to leave us some feedback for Liverpool Edge Lane gym Our aim is to offer excellent facilities, first class kit and a brilliant member experience! Your feedback is so important to us as it enables us to deliver the service our members deserve! We hope you continue to enjoy your fitness journey with us 💪💚 Best wishes The JD Gyms Team 💚

Rated 5 out of 5 stars

Top Gym

Easy registration. Great scan and entry system. Tones of equipment. And overall great vine about the place.

October 29, 2024
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Reply from JD Gyms - Liverpool Edge Lane

Hi there

We are thrilled to hear about your positive experience! It's wonderful to know you found our registration process easy, our scan and entry system efficient, and our equipment selection extensive. We appreciate your kind words about the overall vibe of our facility.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

weights are messy and the exercise bikes are awfull you need skmthing like concept 2

weights are messy and the exercise bikes are awfull you need skmthing like concept 2.

October 25, 2024
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Reply from JD Gyms - Liverpool Edge Lane

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 3 out of 5 stars

This was my first time using the gym

This was my first time using the gym. I parked in the big, empty car park next to the gym, but when I went inside, I saw a sign telling me not to park there; I had to use the Range car park next door. Annoyed, I had to drive around the area, navigating two sets of traffic lights, to find a parking spot close to the gym in its cramped car park. Why don’t they lease the empty car park right next to the gym?

Once I got inside, I found the gym lively, but the machines were cramped next to each other, and there wasn't much room to breathe. I didn't feel any air circulation at all, but I thought, "Okay, it's my first time; let's see how it goes." The setup was great, but when I tried to use some machines, I found I had to wait since I went during a busy time. I guess I could find quieter times to visit.

Overall, it was a lovely gym with everything organized by sections, and I appreciated the flow from one area to another. The changing rooms were very clean, and the showers were clean too, although there was a smell of stale water. The toilets were well-maintained, and the sauna was great.

I went into the cold shower, wrapped a towel around myself, and then entered the sauna. To my surprise, a woman came in fully clothed, including shoes. I couldn't believe my eyes! I sat for about three more minutes before the smell hit me, and I had to leave. I thought I had seen her working out on the treadmill earlier, and it made me really mad. I never said anything to her at that moment.

After I showered and got dressed, I saw her again. She sat in the steam room for 15 minutes or more before going back into the gym. This was just not right! I reported it and was told that it’s acceptable to enter the sauna fully clothed, but shoes aren’t allowed. Seriously? What about the rest of her? She went back into the gym smelling terrible, which is unhealthy and unsafe.

I was advised to report her if I saw her again, but honestly, they should put up a notice stating that entering the sauna fully clothed is not appropriate. It’s just not natural. That's all I can say about my one bad experience. If I see her in there again, or if she tries to come in when I’m present, I worry that I might end up banned from the gym, which wouldn’t be fair. I just don’t want to deal with the germs from dirty street trainers on the benches in the sauna.

October 21, 2024
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi Jane, Thank you very much for leaving us a thorough review.
We do try to make the member journey as stress free as possible by putting as much bespoke information as possible on each gyms web page, including the parking details. The information in the gym is to ensure that our members do not receive any unessessary fines from areas that are not owned by us.

It is great to hear that once you got going, that you enjoyed the flow of the gym and how your workout went.

We are especially happy that you found the changing rooms clean and comfortable, as we consistently strive for exceptional standards for our cleanliness.

We are obviously disappointed with the experience you encountered in the sauna and will raise this with the General Manager at Liverpool Edge Lane.

During this time, we would advise not to approach this member if you are to encounter the same situation again but to seek out a member of the team for them to address it with the specific member.

We would not want this to continue to effect your gym experience with us.

Best Wishes,
The JD Gyms Tram
💚

Rated 5 out of 5 stars

Jd gym edge lane

Love the gym plenty of machines it isn’t the biggest gym but there are plenty of space and lockers to put your stuff into.

October 6, 2024
Unprompted review
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there Matthew. Thanks for the 5star review! Glad to hear that you are enjoying the gym at Liverpool Edge Lane, keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

I loved it staff and everyone so lovely

I loved it staff and everyone so lovely

September 19, 2024
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi Vicky, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Liverpool Edge Lane gym. We are sure the team will love this 💚
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great gym plenty of equipment

Great gym plenty of equipment. Only issue I had was trying to get in I like to go twice a day most days and the qr code will not generate for your second entry so had to press buzzer and wait to be let in I just worry when there is not much staff about you will be waiting for a long time

September 14, 2024
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Reply from JD Gyms - Liverpool Edge Lane

Hi David, thank you for leaving a review. It's great to hear that you are enjoying the gym!
If training twice per day is something you do regularly, please speak to the Manager next time you visit, and they can help or drop your gym an email if you can’t see a Manager to speak to 👍

The JD Gyms Team 💚

Rated 5 out of 5 stars

Very nice and clean much better than…

Very nice and clean much better than before Weldon

September 11, 2024
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Reply from JD Gyms - Liverpool Edge Lane

Wow! Thanks for the 5star review and comments. It's really made our day! Our team at Liverpool Edge Lane will be over the moon! 😀 Best Wishes, The JD Gyms Team 💚

Rated 1 out of 5 stars

Pathetic

Even the app doesn't work,can't even enter gym without calling someone from desk Everytime

August 31, 2024
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Reply from JD Gyms - Liverpool Edge Lane

Hi there

We're really sorry that you were unable to gain access to the gym on this occasion, but please don't let that be your last visit...

Our gyms have barriers at the entrance which you can open using our contactless entry app. If you are unable to gain entry for whatever reason, there is a green button near the gates. Press that and it alerts a member of staff to your presence. Someone will come over to help.

If you'd like any further support or to chat about the issue you faced, please contact your gym on: bradford@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Amazing gym

Amazing gym, super clean and staff friendly. Also I love the sauna🥰🥰

August 31, 2024
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi Maria, thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our Liverpool Edge Lane gym! We hope you continue to enjoy your fitness journey (and the sauna of course 😉) with us 💪 Best wishes. The JD Gyms Team 💚

Rated 1 out of 5 stars

Open the toilets after 10pm PLEASE

Open the toilets after 10pm PLEASE, it’s terrible to wait for 30min to go the only toilet available, I have urinary incontinence and I can't wait, sometimes there are people that go take a shower and take a lot of time, I love JD but all the others gym they have the big toilets open and I don’t understand what’s wrong

August 16, 2024
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Reply from JD Gyms - Liverpool Edge Lane

Hi Andre thanks for the feedback. 👍 This is definitely something we'll consider moving forward, so please mention this to a member of staff next time you visit or you can email the management team on: liverpooledgelane@Jdgyms.co.uk

The JD Gyms Team 💚

Rated 5 out of 5 stars

I had a great start since I last went…

I had a great start since I last went to gym before covid lockdown. The staff is friendly and the equipment is modern. The sauna is also in excellent condition. I really appreciate!

August 10, 2024
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 3 out of 5 stars

Would be one of the best in Liverpool…

Would be one of the best in Liverpool if they did something with toilets, stinks badly
Apart from that everything is ok, any type of equipment you need 👍🏼

August 8, 2024
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there

Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on liverpooledgelane@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

the service is excellent

The service is excellent, l love it. You have sophisticated machinery.

August 3, 2024
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane


Wow! Thanks for the 5star review and comments. It's really made our day 😀 Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Good gym and value for money

Easy to join and the gym is well laid out with great equipment. One of the lads showed me round quickly on my first visit and I was good to go in 5 minutes

July 19, 2024
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

It's great

I like it it's very friendly staff

July 6, 2024
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Really friendly staff

Really friendly staff, plenty of free weights and machines, running machines, kettle bells ect it's really fully equipped and has showers, even a shower for our of hours use in a small changin room

July 8, 2024
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

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