JD Gyms - Liverpool Edge Lane Reviews 

269
TrustScore 3.5 out of 5

3.4

Edge Lane, Liverpool Innovation Park, L7 9NJ Liverpool, Fairfield, GB


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Rated 5 out of 5 stars

Better than some I've used It's packed full of equipment so never a queue waiting for your turn, and it's a extensive range of stuff from medicine balls, kettle bells and boxing bags to general tre... See more

Company replied

Rated 1 out of 5 stars

just full of gym rats the whole place is full lf people who are toxic and judge you hard don’t go i really wanted to like this place but the people who are gym rats ruin it f

Company replied

Rated 5 out of 5 stars

Overall, a great gym for what you pay. I have started going before work because it's quieter There are signs and announcements re: opening/closing times and stressing gym etiquette. I really wis... See more

Company replied

Rated 5 out of 5 stars

Clean, spacious, and never overcrowded. The trainers actually pay attention to your form. Highly recommended!I have joined two weeks ago.

Company replied


Company details

  1. Gym

About JD Gyms - Liverpool Edge Lane

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Edge Lane, Liverpool Innovation Park, L7 9NJ, Liverpool, Fairfield, United Kingdom

  • 1513172380

3.4

Average

TrustScore 3.5 out of 5

269 reviews

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3.4

All reviews

(269)

4,501 reviews in the last 12 months

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Rated 1 out of 5 stars

Not the way it used to be it’s full of…

Not the way it used to be it’s full of “all kinds” in that gym doesn’t feel like r gym anymore pretty much an invasion .. thers also a bad smell of onion and toilet around the gym really stinks !! Unfortunately have to move now as we feel like strangers in r own gym . Jd bad let down !!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous

My fave place too be

May 6, 2025
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hello - Thanks for taking the time to leave this review! We're so happy to hear you love spending time here! It means a lot to us that you consider this your favorite place to be.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Dear Payments Team,

Dear Payments Team,

I am contacting you to request an urgent refund for a recent payment that was taken from my account, despite being denied access to the gym.

I have attempted to call your team multiple times at 01942 914914, but unfortunately, I have not been able to get through. As I have not received any assistance, I am reaching out through this message.

I was recently denied entry to the Liverpool Edge Lane branch, even though my membership is active and the monthly fee was successfully debited from my account. This situation is extremely frustrating and unacceptable, as I am being charged for a service I have not been allowed to use.

I am requesting the following:
1. A full refund for the payment that was taken while I was denied access.
2. A clear explanation for why my access was blocked.
3. Compensation for the inconvenience and stress this issue has caused.

May 8, 2025
Unprompted review
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hello! We have a member services team that are able to investigate your request further for you.

Please can you send a query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/contact-form/

The JD Gym Team 💚

Rated 2 out of 5 stars

The air con is never on and it is…

The air con is never on and it is really hot in there, like a greenhouse. People don't seem to want to use the cardio machines because of that. They run the risk of overheating.

April 20, 2025
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hello - Thanks for leaving a review! We're doing everything we can to keep Liverpool Edge Lane and all of our other gyms cool. Thankfully, hot weather is pretty rare in the UK 😉
Best Wishes, The JD Gyms Team 💚

Rated 3 out of 5 stars

Needs more air conditioning

I love the location of the gym, the modern equipment and the spacious changing room. It's not air conditioned enough so I've been trying to avoid peak times when it gets unbearably hot and stuffy!

April 8, 2025
Rated 4 out of 5 stars

Very professional and modern.

I am still extremely new to the Gym, this is my first time going to a gym. The staff were extremely helpful and the guy who did my induction was very professional and gave me many good tips on using the equipment.

Overall, even though I still need sone time to get use to the whole gym experience, the gym has a lot to offer very professional and modern. Convenient to get to and accessible with plenty of parking space.

Noticed there were some great classes on offer as well which I may explore.

April 1, 2025
Rated 5 out of 5 stars

Boss gym

No judgements from anyone, skinny, fat doesn’t matter. Really nice bunch of staff.
Showers, equipment all really good. Cldnt go anywhere else

March 24, 2025
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there - Thank you for your kind words! We're thrilled to hear you had a positive experience with our staff, showers, and equipment. We strive to create a welcoming and inclusive environment for everyone, regardless of their fitness level.
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

5 Stars

Very nice gym, added bonus that it's 24 hours.

February 7, 2025
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there

Thank you for your kind words! We're happy to hear you enjoy our gym, especially the 24-hour access. We strive to provide a convenient and welcoming environment for our members.

Best wishes
The JD Gyms Team 💚 

Rated 1 out of 5 stars

Really bad experience

Really bad experience. The gym stinks, and there is no ventilation at all. Also, they have removed the classes. I filled out the membership cancellation form, and nobody has contacted me yet.
Not recommended at all!!

February 2, 2025
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there

So long as you've submitted your cancellation request using our contact form, someone will process that and confirm via email for you. That's all you need to do:

https://www.jdgyms.co.uk/general-enquiries-form/

Best wishes
the JD Gyms Team

Rated 3 out of 5 stars

Waiting to get on machines.

Waiting to get on machines.
No locks on lockers.
No classes.

February 6, 2025
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there

We appreciate you taking the time to share your feedback. We understand your frustration with the wait times, lack of lockers, and the absence of classes. We are always striving to improve our services and will take your comments into consideration.

Best wishes
The JD Gyms Team 💚  

Rated 3 out of 5 stars

There were no classes at thus gym…

There were no classes at thus gym didn't realise before joining

February 1, 2025
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there

Thank you for leaving us a review.

We have a member services team that are able to help you with any membership query or issue you maybe experiencing.

Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/

You can also speak to a member of staff within the gym next time you are there if you prefer.

Best wishes
The JD Gym Team 💚

Rated 5 out of 5 stars

Staff were helpful first time back to a…

Staff were helpful first time back to a gym in a while and the staff were very helpful

February 4, 2025
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there

Thank you for your kind review and 5-star rating. We're thrilled to hear that you found our staff helpful and welcoming. We hope you continue to enjoy your workouts with us.

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great to be back at JD Gym Edge Lane

Great to be back, and, great to see JD Gym Egde lane has modernised and added new pieces of equipment…

It’s a great place to train and keep fit

10/10

January 25, 2025
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Hi there

Thank you for taking the time to leave a review. We're thrilled to hear you're enjoying the new equipment and the modernized space at our Edge Lane gym.

We strive to provide our members with a great place to train and keep fit, and your feedback means a lot to us.

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

Too busy and small

January 13, 2025
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

We understand your frustration with the experience.

We strive to provide a comfortable and efficient environment for our customers. We appreciate your feedback and will use it to improve our services.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Cleaning issues

Changing room, sauna and showers need to be more clean. It looks dirty most of the time.
Also the carpets are 6 years old. They need be change completely because all dast going up from the carperts. Its dangerous.

Some machines are broken.

November 21, 2024
JD Gyms - Liverpool Edge Lane logo

Reply from JD Gyms - Liverpool Edge Lane

Thanks for leaving us some feedback Hadi. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something specifically that they've missed like the sauna, changing areas or the carpets, please do feel free to email the Manager on Liverpooledgelane@jdgyms.co.uk
Although some things may be larger projects, there may be alternative ways to rectify some of the other issues in club.
Best Wishes,
The JD Gyms Team 💚

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