JD Gyms - Newcastle Shiremoor Reviews 

238
TrustScore 4 out of 5

3.8

Northumberland Retail Park, Shiremoor, NE27 0FS Newcastle, England, GB


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Rated 4 out of 5 stars

Over all the Gym is well equipped but there are some machines that are in small numbers like the front leg raise machine and rear leg raise machine plus if your unfamiliar with the gym there are hard... See more

Rated 5 out of 5 stars

Ladies Toilets are always dirty toilet paper stuck to floor ,sanitary bins covered in dust .Stains on carpet ,marks on mirrors .All gym machines should be cleaned after each use for infection control... See more

Company replied

Rated 3 out of 5 stars

JD gym at shiremoor is expensive and just ok. The main negative point is their Audio speaker system for music in so loud. These days everyone got personal headsets and they need to reduce their... See more

Company replied

Rated 3 out of 5 stars

I joined this gym recently due to 24hr access. It clearly states that the changing rooms availability time , however a real concern from an inconsistency point of view. Finish my work out at 5:20 am k... See more


Company details

  1. Gym

About JD Gyms - Newcastle Shiremoor

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Northumberland Retail Park, Shiremoor, NE27 0FS, Newcastle, England, United Kingdom

  • 1918140939

3.8

Great

TrustScore 4 out of 5

238 reviews

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3.8

All reviews

(238)

4,534 reviews in the last 12 months

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Rated 3 out of 5 stars

Equipment is a bit dated

Equipment is a bit dated, mainly the cardio machines . Was a bit disappointed with that

January 24, 2024
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Reply from JD Gyms - Newcastle Shiremoor

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Nice Gym

Nice Gym. Good place for work out, Enough exercise instruments.
Shower rooms are smelly, need bit more cleanliness.

January 20, 2024
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Reply from JD Gyms - Newcastle Shiremoor

Hello, thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms.

We are sorry to read your comments about the cleanliness of the showers. Please reach out to the General Manager who can get this matter resolved for you. Their email is newcastleshiremoor@jdgyms.co.uk 💪

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Good value ish - JD kit not the best / needs maintaining / needs a clean

Good value on the face of it for a fair sized gym with a sauna for not much over £20. The general decor and 2 separate training rooms look great inside. I hear the spin class is… class!

There are however, some improvements to be made:

Music a bit too loud - off putting if you’re not into dance music, probably why there are a lot of chavs in this gym.

The kit is battered in places, the gym obviously sees a lot of traffic which is good for the gym no doubt - some of the stuff has seen better days, if this is to be a high traffic gym that’s not a problem, but kit maintenance needs to be improved guys.

Generally I think the JD own brand kit needs an overhaul. The benches are very short, and what is with the grey metal plates over the weight sections? It’s not very easy to see what weight you’re lifting unfortunately. Minor gripes but some of it needs a service etc. a more frequent clean wouldn’t go amiss either to be honest - especially in Jan when it’s rammed.

Staff seem helpful which is great

Half the men’s Showers are out of order - might not seem a big issue but the men’s changing rooms is rammed at the minute, creates a naked traffic jam around the showers and sauna. Not my idea of fun! (Might be for some)

Door scanners rarely work - pretty annoying

It gets pretty warm in there with so many people - is the air con fully functional?

Overall 50/50 - if JD kept on top of maintenance and cleaning of the facilities this could be a better gym. Has potential

January 21, 2024
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Reply from JD Gyms - Newcastle Shiremoor

Hi there

Thank you for your feedback!

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed / maintained to a high standard.

If you have any concerns about equipment, please notify staff on site as soon as you can.

With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on newcastleshiremoor@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Got everything you need staff are very…

Got everything you need staff are very approachable great gym

January 12, 2024
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Reply from JD Gyms - Newcastle Shiremoor

Hi there

Wow, we're so pleased to hear you love our gym as much as we do!

Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 4 out of 5 stars

Friendly staff.

January 16, 2024
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Reply from JD Gyms - Newcastle Shiremoor

Hi there

Thank you for taking the time to leave us a review.

We aim to deliver a fantastic experience, so that everyone can find their fit. Many thanks for providing us feedback.

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Brilliant gym and classes

Brilliant gym and classes with fantastic instructors. Love it.

January 9, 2024
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Reply from JD Gyms - Newcastle Shiremoor

Hi there

Wow, we're so pleased to hear you love our gym as much as we do!

Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 3 out of 5 stars
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there

Thank you for taking the time to leave us a review.

You're welcome to come back as many times as you like, we'll just need to let you in. 👍 

If you come back a second time in the same day, please press the green buzzer button near the gates and someone will let you in. The app does only grant entry once per day.

If that’s something you do regularly, please speak to the Manager next time you visit, and they can help or drop your gym an email if you can’t see a Manager to speak to 👍 

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Great staff, gym and sauna

Friendly helpful staff, lots of great equipment and a superb sauna and cold shower.

December 14, 2023
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Reply from JD Gyms - Newcastle Shiremoor

Hi there

Thanks for the 5star review! Glad to hear that you are enjoying the gym, keep up the great work 👍   

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

Extremely poor hygene

Warning: be very weary they get virtually all negative feedback deleted off here. Ask yourself why only the most bland 8 x reviewed of 1 star feedback remain. They have had deleted mine and my girlfriend’s previous posts at the start of the year on this place.

Day 1: Just joined back at Jd shiremoore on their £5 Black Friday deal. Just as I did last year I’m leaving the exact same feedback. There is still
Virtually no WiFi signal here in a less than quarter filled early morning gym, the showers are still lukewarm and last only for a few seconds at a time - worse is the gents toilets hygiene are still the same - urine pools left for hours and feaces stains all over the white Porcelin and plastic parts of both toilets.

Day 5 -The gents toilets have been filthy every day all week (see photos all on separate days) with pools of urine and feaces marks on the toilets for hours. Gym staff lounging about doing nothing all day sat on their back sides around reception and their back office instead of checking on these basic things.

I mentioned it to them at the start of the week twice and both the male and female gym staff just said that the cleaner would be round shortly to sort it. They never did in the 3 hours I was there and the staff didn’t even bother to go and get a mop themselves or even look at the state of the toilet.

I came back here a year after my last review to see if they’d turned it around by now yet. Sadly they have not. My advice is use the £5 black Fri deal and ditch it afterwards is the only thing I can say, certainly don’t bring your family or friends to this filthy place.

It’s a shame because the equipment and black Fri deal isn’t bad hense the only option for the one star is probably justified here. However the showers haven’t improved either only run for a few seconds each time too and are mostly cold luke warm at best.

I see they managed to get my last years 1 start negative feedback deleted too so bear this in mind that when reading all other feedback comments it’s likely this and other feedback would be deleted too.

Day 7 - I have literally just witnessed a male and female staff member come into the male toilets changing rooms to do a ‘walk around’ and saw the male member sign the sheet(whoever MH ?) and walk straight back out - leaving both toilet cubicles still caked in highly obvious feaces and urine pool states without any cleaning conducted whatsoever- I then watched them walk back out and have idle chit chat with other members on the treadmill.

This is completely unacceptable and not once in the first two week have these toilets been cleaned despite the hourly signatures on the wall record - appallingly bad leadership and management of this place. It’s a health and safety nightmare waiting to happen for all sorts of germs, viruses and deceases.

December 9, 2023
Unprompted review
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there

Thank you for taking the time to send in feedback regarding your experience.

We have reviewed your comments and spoken with the Area Manager who has looked into this for you. There have been some issues with the showers but this has now been resolved with the maintenance team.

With regards to the changing room checks, we have spoken with the staff members and have arranged retraining for all, to ensure these checks are being done correctly.

We are sorry that your experience wasn't positive but hope that going forward you will see improvements.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

I love Flo's spinning class

I love spinning classes in the Newcastle gyms with Flo, she is an absolutely amazing instructor and takes time woth everyone to get them set up and share tips.
She's really motivational and my fitness has improved loads since attending her classes.

November 6, 2023
Unprompted review
Rated 4 out of 5 stars

Busy and congested!

Good range of equipment. Changing room could be larger, many lockers are used without padlocks so it becomes frustrating when trying to find one during busy hours.

October 31, 2023
Rated 1 out of 5 stars

JD Gym Benton

JD Gym Benton, the only class I go to now after years ( too many to put in here ) of classes, is soon with Flo .

No other workout gets as much out of me as Flo can , she pushes all of the time brilliant instructor and without Flo I really wouldn’t need a membership .

Reduced this review to one star as God knows why JD at Benton has let Flo go.
The only spin instructor that I can see who gets full classes and is the most motivational out of everyone has gone …. not much left for me at JD now .

October 29, 2023
Unprompted review
Rated 3 out of 5 stars

A decent start back

A decent start back.

Changing rooms weren’t as clean as they could be and the showers weren’t particularly strong.

The plus side was Flo’s spinning class - tremendous!!

October 8, 2023
Rated 5 out of 5 stars

Great atmosphere

Great atmosphere. Everything you need there.

October 8, 2023
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Reply from JD Gyms - Newcastle Shiremoor

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 5 out of 5 stars

Good experience from walking through…

Good experience from walking through the doors to enquire about classes to joining up within 10 mins.

October 7, 2023
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Reply from JD Gyms - Newcastle Shiremoor

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

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