JD Gyms - Newcastle Shiremoor Reviews 

238
TrustScore 4 out of 5

3.8

Northumberland Retail Park, Shiremoor, NE27 0FS Newcastle, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Over all the Gym is well equipped but there are some machines that are in small numbers like the front leg raise machine and rear leg raise machine plus if your unfamiliar with the gym there are hard... See more

Company replied

Rated 5 out of 5 stars

Ladies Toilets are always dirty toilet paper stuck to floor ,sanitary bins covered in dust .Stains on carpet ,marks on mirrors .All gym machines should be cleaned after each use for infection control... See more

Company replied

Rated 3 out of 5 stars

JD gym at shiremoor is expensive and just ok. The main negative point is their Audio speaker system for music in so loud. These days everyone got personal headsets and they need to reduce their... See more

Company replied

Rated 3 out of 5 stars

I joined this gym recently due to 24hr access. It clearly states that the changing rooms availability time , however a real concern from an inconsistency point of view. Finish my work out at 5:20 am k... See more


Company details

  1. Gym

About JD Gyms - Newcastle Shiremoor

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Northumberland Retail Park, Shiremoor, NE27 0FS, Newcastle, England, United Kingdom

  • 1918140939

3.8

Great

TrustScore 4 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(238)

4,559 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice gym, shame about equipment

Lovely gym, friendly staff, just a shame so many of the machines are out of order and don't seem to get fixed

October 3, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hello, thanks for the review!

It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚

Rated 5 out of 5 stars

Rejoined after a bout of illness and it…

Rejoined after a bout of illness and it felt great to be back. It’s going to take me a while to rebuild my strength but I’m in the right place to do it . Staff very helpful gym very well equipped and a good friendly atmosphere to exercise in

September 30, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 2 out of 5 stars

So essentially

So essentially, the gym needs more equipment, attachments for machines, ie handles for cables etc. I spend a great deal of time searching for these.
Also, groups of young lads who stand around chatting, looking at their phones but when you move near a machine that they are standing beside, they remind you quite cheekily that they haven’t finished yet so you can’t use it. I went and did more exercises elsewhere but when I returned they told me again, oh we’re doing one more set. This is unfair.
The gym wasn’t really busy but I could not complete my workout!
Also, no one to help you if you are asking about a piece of equipment, it’s just a case of asking another member for help which isn’t really safe.
A bit of a disappointment to be honest.

August 23, 2023
Rated 3 out of 5 stars

Classes are great

Classes are great, but quite a lot of machines are out of order.

August 21, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hello, thank you for taking some time to leave us a review!

We're always keen to find out what our members think, so if you'd like to pass on your comments or any suggestions you may have, please send an email to the Manager on newcastle@jdgyms.co.uk

The JD Gyms Team 💚

Rated 5 out of 5 stars

why i like jd gym

i liked working out on my own and nobody to judge

August 24, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi, thanks for the 5star review!

Glad to hear that you are enjoying the gym, keep up the great work 👍  

The JD Gyms Team 💚  

Rated 3 out of 5 stars

Doesn’t say what it does on the tin JD Shiremoor

I joined this gym recently due to 24hr access. It clearly states that the changing rooms availability time , however a real concern from an inconsistency point of view. Finish my work out at 5:20 am knowing the changing rooms are available from 5am. However more often than enough 5:20 this morning still locked. Cmon JD we pay for a service which you aren’t delivering. May have to look elsewhere for a reliable gym membership.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Very nice!

The barriers were easy to get in with the app, the space was big and lots of machines I didn’t have to wait for anything. Everything was clean and relatively easy to find once you had a walk around. The changing rooms are clean and showers are lovely.

July 5, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hello, thanks for the review!

It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚

Rated 3 out of 5 stars

The gym itself is good

The gym itself is good, but I think you need more sterilisation bottles around, so people can wipe down the equipment after they used them. NOT ONE person that I seen wiped down after themselves.

July 4, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Thanks for leaving us some feedback.

With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed or a piece of equipment needs a wipe down, please do feel free to speak to a member of the team.

The JD Gyms Team 💚

Rated 5 out of 5 stars

Why did I leave it 56 years to join a…

Why did I leave it 56 years to join a gym!?!? I’m just beginning so I feel a little nervous and certainly not able to lift much.I love the gym in Northumberland Park tho. The staff are very helpful and the machines are awesome!!

June 1, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 4 out of 5 stars

Well organised and structured

Well organised and structured. Makes me comfortable to focus on my personal goal.

May 26, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 3 out of 5 stars

There was no formal induction

There was no formal induction, I had to ask one of the staff who then asked me to wait 15 minutes as a PT was due to start and they would send him over to me. This did not happen, I had to approach him? Otherwise the facilities seem really clean and modern.

May 31, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 1 out of 5 stars

Done an online form to switch to a…

Done an online form to switch to a different location said it would be done in 5 days, it didn't so rang up local gym they just said to it again, waste of time

May 26, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there

Thank you for your review. We would advise you to raise a ticket with the Customer Service Team who will be able to look into this matter for you.

You can contact them by following the link below.
https://help.jdgyms.co.uk/support/tickets/new

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Very nice gym

Very nice gym
Open and spacious
Plenty of machines
Clean
I would give 5 but the leg press is broken :(

May 29, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there

Thank you for your review. We will be sure to get that Leg Press fixed ASAP 😀 

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 4 out of 5 stars

The gym is good and there is a wide…

The gym is good and there is a wide range of equipment. The cross trainers are not a very good model and feel small. Cardio equipment is spaced a bit close together which is not great but other than that its quite clean and a nice environment.

May 8, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 5 out of 5 stars

Good

Very welcoming and nice atmosphere

May 1, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there

Thanks for leaving us a review!

We aim to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall!

Best wishes

The JD Gyms Team 💚

Rated 5 out of 5 stars

Helpful staff and a great gym

Helpful staff and a great gym. Easy parking and plenty of machines so no waiting around.

April 16, 2023
JD Gyms - Newcastle Shiremoor logo

Reply from JD Gyms - Newcastle Shiremoor

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look