JD Gyms - Newport Reviews 

306
TrustScore 4.5 out of 5

4.3

Seven Stiles Avenue, NP19 4QQ Newport, Wales, GB


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Rated 5 out of 5 stars

Myself and my daughter love Jenny’s Zumba and yoga classes. Jenny is so friendly and full of energy and she makes the classes so enjoyable. Looking forward to her Pilates classes too.

Company replied

Rated 3 out of 5 stars

Few days into new membership. More plate loaded machines definitely needed. Would be more beneficial than the amount of bar benches currently in gym. Gym is very busy, luckily I can avoid peak times.... See more

Company replied

Rated 5 out of 5 stars

Only just joined this weekend, first visit today ! As a beginner I feel huge anxiety walking into gyms however I LOVE the fact this gym has a ladies only section! I feel this will help build my confid... See more

Company replied

Rated 3 out of 5 stars

Price keeps creeping up every few months to the degree that it won’t be worth it. Good size gym overall but lacks Sauna, steam room, jacuzzi etc. which is fine but if the price goes up anymore( £35 pm... See more

Company replied


Company details

  1. Gym

About JD Gyms - Newport

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Seven Stiles Avenue, NP19 4QQ, Newport, Wales, United Kingdom

  • 1633848829

4.3

Excellent

TrustScore 4.5 out of 5

306 reviews

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4.3

All reviews

(306)

4,582 reviews in the last 12 months

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Rated 5 out of 5 stars

THE BEST

I joined this gym to improve my strength and it’s the best gym I’ve ever been to.
Lots of equipment, very clean and tidy.

January 7, 2025
JD Gyms - Newport logo

Reply from JD Gyms - Newport

Thank you for your kind words!

We're thrilled to hear you're enjoying your experience and finding the equipment you need to reach your fitness goals. We strive to provide a clean and welcoming environment for all our members.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

cleanliness

January 6, 2025
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Reply from JD Gyms - Newport

Thank you for your 5 star review!

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

The price of membership being 24 hr…

The price of membership being 24 hr parking good value for money

November 8, 2024
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Reply from JD Gyms - Newport

Thank you for taking the time to leave us a review Gary. We aim to deliver a fantastic experience, at competitive prices so that everyone can head into Newport and smash their goals with us!. Many thanks for providing us feedback. it's always great to know what our members appreciate about our facilities. 👍 💚

Rated 5 out of 5 stars

No queuing for machine

No queuing for machine, good music and big enough for many people to accommodate.

November 10, 2024
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Reply from JD Gyms - Newport

Hi there Samdarshi. Thank you for taking the time to leave us a review and your comments about our Newport gym. It is important for us to keep learning and improving our gyms for the member experience. Your comments really help with this.
Keep up the great work!
-
The JD Gyms Team
💚

Rated 5 out of 5 stars

Nice atmosphere very well laid out.

Nice atmosphere very well laid out.
Lots of equipment.

November 6, 2024
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Reply from JD Gyms - Newport

Hi there, thank you for leaving us a review, the team in Newport will be thrilled to see the 5 stars ⭐ The JD Gyms Team 💚

Rated 1 out of 5 stars

It's not a good gym

October 27, 2024
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Reply from JD Gyms - Newport

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars
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Reply from JD Gyms - Newport

Hi there Tiana. Thanks for the 5star review! Glad to hear that you are enjoying the gym, keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Helpful gym and coach Luke offering…

Helpful gym and coach Luke offering information and introductory session.
Great location and facilities.

October 3, 2024
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Reply from JD Gyms - Newport

Hello Julia, thank you so much for taking the time to leave us a review and thee 5 star rating for Newport!

We are loving that you are enjoying the facilities but even happier that Luke has made you feel comfortable in the gym.

We hope you enjoy your fitness journey with us😊


Best wishes,
The JD Gyms Team.
💚

Rated 5 out of 5 stars

Big space more equipments and clean no…

Big space more equipments and clean no need to wait if someone will leave machine or free weight to start

October 1, 2024
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Reply from JD Gyms - Newport

Thank you for leaving us a review, we love to see the 5 stars for our Newport gym!
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great staff, great gym.

Great staff, very clean always have a cleaner around, environment is great a lot of people that help out if needed and all around a good atmosphere.

September 23, 2024
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Reply from JD Gyms - Newport

Hi there Charlotte, thank you for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Keep up the great work in Newport!


Take care
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Should have moved gyms years ago jd…

Should have moved gyms years ago jd brilliant

September 1, 2024
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Reply from JD Gyms - Newport

Hi Chris, thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our Newport gym! Now you have finally joined after a few years of thought, we hope you continue to enjoy your fitness journey with us 💪 Best wishes. The JD Gyms Team 💚

Rated 3 out of 5 stars

No rowing machines in the Ladies only…

No rowing machines in the Ladies only room.
Of the 4 rowing machines in the upstairs main gym 1 has broken foot straps and 1 keeps reverting back to the main screen so unable to record statistics or progress.
One of the 2 treadmills in the ladies only room has a broken reset button which needs replacing

August 8, 2024
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Reply from JD Gyms - Newport

Hi there

Thanks for taking the time to leave us a review and for giving us some feedback.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.

If you have any concerns about equipment or would like an update on the timescales of when a scheduled fix will take place, please speak with a member of staff in the club or email the manager of your club on newport@jdgyms.co.uk.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Limited equipment in the ladies gym

Limited equipment in the ladies gym. The equipment that is there is dirty, damaged or rusty. No anti-bac wipes are provided to wipe down equipment after use.

September 1, 2024
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Reply from JD Gyms - Newport

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

No staff on site as far as I could…

No staff on site as far as I could tell. The toilet seat was literally falling off, which is disgusting. Gym equipment good, but quite worn, I will give it the months trial, but they need to sharpen up on basics.

August 28, 2024
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Reply from JD Gyms - Newport

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

Weii on my first I day I had…

Weii on my first I day I had difficulty accessing the site but I was seen by a member of staff and assistance was provided instantly. Very impressed

July 30, 2024
Unprompted review
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Reply from JD Gyms - Newport

Hi there

We're so pleased to hear you received the help you needed! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Clean clean

August 25, 2024
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Reply from JD Gyms - Newport

Hi there

Thank you for your lovely review, it means the world to us 😀

Best Wishes,
The JD Gyms Team 💚

Rated 4 out of 5 stars

Gym and classes are great

Gym and classes are great, access to the gym through the QR code can be a bit frustrating when it does work

August 18, 2024
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Reply from JD Gyms - Newport

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Take care

Rated 5 out of 5 stars

Easy to join

Easy to join, good price, great equipment. Cara, wow what a great spin instructor, helpful, and did a great class! Looking forward to coming back again!

August 12, 2024
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Reply from JD Gyms - Newport

Thank you for taking the time to leave us a review. We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍 💚

Rated 3 out of 5 stars

Good gym but the entrance gives prison…

Good gym but the entrance gives prison vibes

August 4, 2024
JD Gyms - Newport logo

Reply from JD Gyms - Newport

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 2 out of 5 stars

No cleaning stations for gymgoers to…

No cleaning stations for gymgoers to wipe down equipment after use.

July 30, 2024
JD Gyms - Newport logo

Reply from JD Gyms - Newport

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

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