JD Gyms - Salford Reviews 

271
TrustScore 3 out of 5

3.2

Regent Road, M5 3TP Salford, England, GB


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Rated 5 out of 5 stars

This particular gym has a unique vibe, energised and friendly, very sociable and well integrated, no matter the race, gender, identity people come together well. The staff are friendly, they care, an... See more

Company replied

Rated 5 out of 5 stars

Kinden is amazing the assistant manager full of good vibes and makes classes and workouts amazing, absolutely love the burn class on a Wednesday. We need more skis so glad we’ve new equipment xx

Company replied

Rated 5 out of 5 stars

Great gym and amazing staff! A few things I would love to see improved: - Equipment is fantastic but it's old and some machines break down often or are not getting fixed for ages. - CABLES... See more

Company replied

Rated 2 out of 5 stars

The gym is a bit crowded and always busy, which makes it hard to find available equipment at times. While the facility itself is good, the constant rush can be inconvenient if you prefer a quieter wor... See more

Company replied


Company details

  1. Gym

About JD Gyms - Salford

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Regent Road, M5 3TP, Salford, England, United Kingdom

  • 1612412339

3.2

Average

TrustScore 3 out of 5

271 reviews

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3.2

All reviews

(271)

4,620 reviews in the last 12 months

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Rated 2 out of 5 stars

Really hot showers burns skin needs to…

Really hot showers burns skin needs to be calibrated

June 12, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

If you like to raise this specific request with the General Manager of your club you can do so by emailing them on salford@jdgyms.co.uk

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

Too much quantity of people rather than…

Too much quantity of people rather than quality of service for customers.
Overly busy worse than a nightclub. Equipment left everywhere and you can’t get on most things. No dumbbells match they’re left half way across the gym. It’s like speed

June 5, 2024
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Reply from JD Gyms - Salford

Hi there

Thanks for the review! We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚  

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Decent gym

Decent gym. Only been twice so far but its impressive. The machines are a bit...well used but there are plenty of the popular ones so you don't have to wait for one to be free.

The studio is lovely 😍 and the 'burn' studio space is spot on! The dim lighting is a welcome change of mood.

Signed up as trial but it's lookin like a keeper 😊

May 28, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for leaving a 4 star review! It's great to hear you're enjoying the facilities at our Salford gym!

We will be sure to pass this onto the team!

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great all staff helpful and friendly…

Great all staff helpful and friendly nice an clean gym.

May 21, 2024
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Reply from JD Gyms - Salford

Hi there

Thanks for the 5vstar review! Glad to hear that you are enjoying the gym, keep up the great work 👍 

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

JD Gym is terrible I paid £25 fee for 1…

JD Gym is terrible I paid £25 fee for 1 month as its mentioned no contract I cancelled direct debit they stopped my gym access immediately what about my whole month membership? Terrible

May 18, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

The stuff was super nice!

The stuff was super nice and really helped me to get settled in my new gym!

May 18, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

Good equipment but you’ll never get to…

Good equipment but you’ll never get to use any of it. There must have been at least 500 people in a space meant for 100.
No warning on the app about number of people there right now.
No warnings when signing up about capacity at the location chosen. Nothing.
I walked in and within 30 seconds it was abundantly clear the only exercise I’d get to do was walking back home. Very frustrated with the whole experience.

May 13, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 2 out of 5 stars

There’s mould above the cold & second…

There’s mould above the cold & second shower.
Too many unintelligent members pour water on to the “electric” component in the sauna.
Many members for some strange reason eat oranges etc In the sauna a leave their mess / empty water bottles behind.
The last time I used the sauna it was flooded, I was in the changing rooms for a lengthy time and not one member of staff come in to do any checks.

April 27, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review.

We appreciate this feedback as it helps us to improve in the future.

For specific issues, you can email the General Manager in your club on salford@jdgyms.co.uk and they can look into any issues for you.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Too crowded, not enough machines, mediocre app

The gym is too small for the amount of people visiting, leading to a very cramped feeling.

Not enough machines, especially those in popular demand such as the pec fly machine.

The app could show the number of users in the gym currently which would be SO MUCH helpful.

April 30, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

I recently joined the gym and I felt…

I recently joined the gym and I felt some of the machine are not that maintained parts are moving that should be fixed as soon as possible that can be injurious to someone, otherwise everything is good

April 25, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 2 out of 5 stars

Expensive for what it is

Always absolutely packed, takes ages to get on a machine and dirty old equipment. Expensive for what it is.

April 27, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Overall it’s good

I liked the structure of the place, it was clean and nice.
I didn’t like that there was no one to do a gym induction and show me around. Luckily I have experience in a gym which is why it was fine. But it would be good to have someone show you around or even a YouTube video just so you’re not exploring it on your own. Still never been to the studio and spin spaces.
There could also be more mirrors in the place. Specially near the mats next to the stairs.
But overall a good gym, equipment is also of good quality so far.

April 27, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for leaving us a review. Inductions are not compulsory, so you are free to start using the gym immediately after joining if you feel happy to do so.

We absolutely do offer them though, so If you would like an induction, please get in touch with your gym directly and a member of the team can help arrange this for you. You can email the manager on salford@jdgyms.co.uk or speak to a member of staff next time you are in.

Best wishes
The JD Gyms Team 💚  

Rated 1 out of 5 stars

Classes are unwelcoming and unsafe

Been to three classes with three different instructors, and not a single one asked if there were any new comers or if anyone had injuries - I've never been to a class before where this hasn't been asked. Surely this is negligence?
Classes also get cancelled often

April 18, 2024
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Reply from JD Gyms - Salford

Hi Robyn

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

We will ensure this is passed onto the General Manager of your club so they can look into it for you.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

I'm so happy to become JD gyms member

I'm so happy to become JD gyms member. Many classes of your choice and you have everything you need. I'm really happy 😊

April 1, 2024
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Reply from JD Gyms - Salford

Hi there,

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

Good but could be great

I only joined last week and that was easy and the deputy manager, Mert, was very helpful.
There’s a lot of equipment and it’s largely in good order but just a bit of maintenance on some of the equipment could convert this from a good gym to a great gym eg. Leg press and calf raise need looking at as the resistance is as much down to friction as the weights loaded.
Also, no sanitiser or cleaning towels anywhere.
Final request would be to get some signs up asking for members to restack weights. Get some accountability from them in helping make this a great club

March 31, 2024
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Reply from JD Gyms - Salford

Hi James

Thank you for taking the time to leave us a review.

We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit.

Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get 👍💚

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Very clean and great classes

Very clean and great classes, a lot to offer

March 26, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

Rated 3 out of 5 stars

Toilets out of order and lack of staff response/care towards members' experience at the gym

The toilets that are usually available between 12am to 5am are out of order because someone broke off the toilet's flush handle. So now no one can go to the toilet if they need to, which can negatively impact the workout, as I can only go to the gym between 1am to 3am.

I tried to get the attention of staff, but when I knocked onto the office door, there was no answer. However as I was leaving the gym, the magnetic lock was engaged, but as I approached the door, I saw the magnetic lock unlock, meaning that someone from inside the office saw me on my way out and unlocked it for me, so why didn't they come out when I wanted to ask them if I could use the upstairs toilets, as this situation negatively impacted my workout and ultimately had to cut it shorter than usual.

The other night when I arrived there was an eardrum piercing alarm blaring inside the gym's main area. It was so loud that it could still be heard when I had earphones in and my music was on full blast. It was incredibly distracting and the alarm was still blaring the whole time that I was in the gym. Again, staff should usually be onsite, however, I don't understand why the alarm was going off for longer than an hour and a half. The sad thing is, I'm paying for this membership and the standards are far below what I'd expect, even though I'm going out of the peak hours, it's the only time that I can go at the moment.

Rating the gym 3/5 is very generous, even considering the negatives that I've experienced here, as the equipment is good enough to train what you need to, although even then, the numbers on the cable machines are rubbed off, the knobs for adjusting certain pieces of equipment have been taken off (most likely by certain members of the gym) and haven't been replaced.

I used to go to this gym 3-4 years ago and only recently joined again, and the standards have slipped heavily. The staff has had a turn over, but this shouldn't really be the excuse for the standards of management or maintenance of the gym dropping this low.

Regarding the toilets again, before they became out of order, the mess in the toilets (that was a problem, multiple nights in a row) was not being maintained or cleaned.

March 31, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Hygiene

Been coming here from day 1 and can honestly say it's not as clean as when it was 1st opened I pay just the same as every other member but find myself pick up bottles and clearing the excessive water from inside and out the sauna and showers I've reported the mess that's on the floor under the sauna bench months ago it's still there decaying orange peel and paper.bottle tops not to mention the dirt and hair that's behind the sports mats upstairs I've seen PT walk though the water on the floor in the changing room not giving a dame about it or just waiting for the cleaner to arrive so they can do it.
I know gym members should dry themselves before they leave the showers and wash before they go into the sauna but as you know some people are just nasty my concern is that hygiene of the gym showers and sauna have hit an all time low

March 11, 2024
Unprompted review
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

If you'd like to speak to someone about this please email your General Manager on salford@jdgyms.co.uk and explain what you've included in your review. They will look into this and resolve.

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi there

If you wish to discuss this with a member of staff please reach out to them. The email address is salford@jdgyms.co.uk

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Classes are good

Classes are good, but the gym is way too busy all the time. Totally unusable as you can't get on the equipment

July 3, 2023
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Reply from JD Gyms - Salford

Hi There

Thanks for taking the time to leave this review. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.

Best wishes
The JD Gyms Team 💚

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