JD Gyms - Salford Reviews 

271
TrustScore 3 out of 5

3.2

Regent Road, M5 3TP Salford, England, GB


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Rated 5 out of 5 stars

This particular gym has a unique vibe, energised and friendly, very sociable and well integrated, no matter the race, gender, identity people come together well. The staff are friendly, they care, an... See more

Company replied

Rated 5 out of 5 stars

Kinden is amazing the assistant manager full of good vibes and makes classes and workouts amazing, absolutely love the burn class on a Wednesday. We need more skis so glad we’ve new equipment xx

Company replied

Rated 5 out of 5 stars

Great gym and amazing staff! A few things I would love to see improved: - Equipment is fantastic but it's old and some machines break down often or are not getting fixed for ages. - CABLES... See more

Company replied

Rated 2 out of 5 stars

The gym is a bit crowded and always busy, which makes it hard to find available equipment at times. While the facility itself is good, the constant rush can be inconvenient if you prefer a quieter wor... See more

Company replied


Company details

  1. Gym

About JD Gyms - Salford

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Regent Road, M5 3TP, Salford, England, United Kingdom

  • 1612412339

3.2

Average

TrustScore 3 out of 5

271 reviews

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3.2

All reviews

(271)

4,620 reviews in the last 12 months

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Rated 5 out of 5 stars

to think On my 1st day i actually…

to think On my 1st day i actually walked in & back out then emailed to cancel my membership! i had no confidence at all, the next day i thought about it and rang the gym and they arranged an induction, i was met by Nithin who was so understanding and took me around the gym after discussing my goals, within 30mins i was in such a better mindset, confident and enjoyed the course he put me through, what a great guy, big thanks and nice to see him always around the gym happy to offer any help and advice..really great place with fantastic equipment and plenty of space

February 18, 2024
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi there

Thanks for taking the time to leave us this wonderful 5star review!

We are thrilled to hear that you are enjoying the gym, keep up the great work 👍 

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

Cancelled 5 classes I’ve wanted to…

Cancelled 5 classes I’ve wanted to attend in the last week with no notice

February 7, 2024
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi there

We're sorry that you have had some trouble with the class schedule.

To be sure you're looking at the latest version of our timetable, please always be sure to download it from our website rather than clicking on links direct from Google. Simply visit our website, choose your gym location and then look for the "download timetable" button.

If there have been some last-minute cancellations, we're really sorry for any inconvenience caused. If you ever want to double check that a class is 100% running, please always feel free to give the gym a quick call before you leave home.

Hope this helps! If the problem persists, please contact the Manager via email to salford@jdgyms.co.uk

Thank you
The JD Gyms Team 💚

Rated 3 out of 5 stars

It's good but not that good

Hi, I changed from puregym to jd,
Jd has a sauna, and nice treadmills, a quiet place to do yoga , and lots of Caribbeanas, (this is why I moved).
But on the downside it has very little space in comparison to the gigantic amount of machinery. Its a very busy gym and some of the equipment is a bit old and run down.

But atm it is on the same level overall imo compared to my local pure gym, so I'm gona keep going for now.

January 27, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

We think if you stick with us you will find your fit and really enjoy the JD Gyms experience. Thank you for giving us a chance 💚

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

It was so so busy

It was so so busy, I couldn’t even do anything left after 15 mins. Don’t understand how PTs manage clients in there

January 30, 2024
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Reply from JD Gyms - Salford

Hi there

Thanks for taking the time to leave this review.

We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

No 1 gym

Fantastic equipped gym always clean and tidy and staff very helpfull and aways willing to assist you

January 29, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great gym but could do with some refurbishment.

Great gym with lots of equipment and nice atmosphere. Very busy at most times that I went, either midday, after work or in the evening on a Sunday, but that’s to be expected with Salford booming. Some of the equipment is a bit worn down from usage though and hasn’t been repaired, such as the bicep curl machine and hip adduction/abduction, so could do with some general maintenance for the equipment. Overall, I really enjoyed it though.

January 19, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review.

We aim to deliver a fantastic experience, so that everyone can find their fit. Many thanks for providing us feedback.

Best wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Good but useless …

The gym is great but the app doesn't work for me so I can't get in the gym,the manager has tried the app people are supposed to be fixing it but as of yet it doesn't work! Not great for a multi million pound company, in fact it's quite impressive how bad the app is.

January 21, 2024
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Reply from JD Gyms - Salford

Hi there

We're really sorry that you were unable to gain access to the gym on this occasion, but please don't let that be your last visit...

Our gyms have barriers at the entrance which you can open using our contactless entry app. If you are unable to gain entry for whatever reason, there is a green button near the gates. Press that and it alerts a member of staff to your presence. Someone will come over to help.

We are always looking at ways to improve our service nd the APP is definitely one on the list for improvements. Your feedback is vital and gives us the best insight as to what frustrations our members face!

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars

I think this is a extremely good gym my…

I think this is a extremely good gym my only thing I say would make it better is having more rooms for people that are either beginners or people that feel abit uncomfortable infront of other people

January 15, 2024
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Reply from JD Gyms - Salford

Hi there

Thank you for taking the time to leave us a review.

We aim to deliver a fantastic experience, so that everyone can find their fit. Many thanks for providing us feedback.

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym !

Great gym !! Great atmosphere

January 5, 2024
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Reply from JD Gyms - Salford

Hi there

Wow, we're so pleased to hear you love our gym as much as we do!

Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Rated 4 out of 5 stars

Good but also could do with some improvements

The good: Good value for money, great facilities and lots of classes. Nice helpful staff. Having a 24/7 option is always useful for shift workers. Good location off Regent Rd. Great instructors (special shoutout to Rachael who takes the Sat yoga class, her classes are amongst the best I’ve ever had!)
The bad: Around 70% of the bikes in the spin studio need servicing/fixing. It takes me 6/7 attempts to find a useable bike at the moment before any class. It’s also unsafe to not service to bikes properly when they’re used so much. Please can this be looked in to? Also instructors dimming the lights too much and not putting their mics on high enough over the music in studio one makes it a challenge to keep up with the class sometimes!

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

Lack of ethics

This business is more interested in looking good on the outside than fixing their internal problems. They don’t seem to care about being an ethical and responsible company. They’re always slow to respond to complaints, and it seems like they only start caring when they get bad reviews (Two months waiting on response and the response comes after I left my reviews). They’re not proactive at all when it comes to making their customers happy. And to top it off, they can’t even follow their own rules! Coaches are leaving their personal belongings on places in which I have been told (Also in written form) we cannot leave our stuff , which shows that they don’t have any discipline or respect for their own policies (I attach the pic to Google review). It’s like they don’t care about their customers at all. They need to get their act together and start putting their customers first!

August 14, 2023
Unprompted review
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi there David

Thank you for your review.

We've looked into this for you and spoken with the Area Manager. We believe the offer is open for you to meet with him to discuss all of your concerns.

We'd like to reiterate that our members are very important to us and we want all to be happy and enjoying the gym and our fantastic facilities.

We ask that members leave their belongings in a locker and not leave large bags of things on the floor around the equipment.

This rule is in place to avoid trip hazards and as it keeps the gym tidier.

It's understandable that certain items may be essential to your workout, e.g. a drink or some chalk. These small items can be placed in the holders on the equipment, or a small, discreet container such as a drawstring bag

We want to get this resolved with you and hope that you will accept the offer of a meeting so that this matter can be discussed and resolved as soon as possible.

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Overall a good gym

Overall a good gym. Equipment isn’t the most up to date and a little tired

The gym is also way too busy all the time and they just need to invest into a HUGE one in the area as it is obviously crying out for something. Also as visiting from Australia it’s shocking to see that no where offers genuine recovery within a gym here. Why not have, ice baths and magnesium pools, compression boots, steam rooms etc. people will pay the extra

Facilities are clean, but be prepared to loose a layer of your skin in the showers as their is no temperature controls and it’s just extremely hot and why are we still using push buttons for the showers in 2024. They stay on for less than 5 seconds 😒😒😒

January 2, 2024
Rated 2 out of 5 stars

The gym is overloaded with people

The gym is overloaded with people , I found it hard to find a machine , equipment free, when I did I was instantly asked how many reps did I have left

December 28, 2023
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Reply from JD Gyms - Salford



Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 1 out of 5 stars

Far too busy

Far too busy. Never any access to machines. No areas for women

December 4, 2023
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Reply from JD Gyms - Salford

Good afternoon

Thanks for taking the time to leave this review. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.

To make the most of the space where possible, though, we are always looking to expand and improve our facilities.

Best wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Extremely busy gym

Extremely busy gym, often queues for machines even at quiet times

November 30, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Good afternoon

Thanks for taking the time to leave this review. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.

To make the most of the space where possible, though, we are always looking to expand and improve our facilities.

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful. All very clean and tidy and everything in place. I got a padlock from the vending machine. Gyms was not too busy on a saturday morning. The place seemed to have improved to me from when i was last there. Atmosphere was all fine.

November 21, 2023
Rated 5 out of 5 stars

Happy

I'm quite happy with my gym place I am visiting right now, especially from staff who are easy to talk and are quite helpful in any scenarios, real professionals.
Thanks guys!! 😊

October 30, 2023

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