JD Gyms - Salford Reviews 

271
TrustScore 3 out of 5

3.2

Regent Road, M5 3TP Salford, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This particular gym has a unique vibe, energised and friendly, very sociable and well integrated, no matter the race, gender, identity people come together well. The staff are friendly, they care, an... See more

Company replied

Rated 5 out of 5 stars

Kinden is amazing the assistant manager full of good vibes and makes classes and workouts amazing, absolutely love the burn class on a Wednesday. We need more skis so glad we’ve new equipment xx

Company replied

Rated 5 out of 5 stars

Great gym and amazing staff! A few things I would love to see improved: - Equipment is fantastic but it's old and some machines break down often or are not getting fixed for ages. - CABLES... See more

Company replied

Rated 2 out of 5 stars

The gym is a bit crowded and always busy, which makes it hard to find available equipment at times. While the facility itself is good, the constant rush can be inconvenient if you prefer a quieter wor... See more

Company replied


Company details

  1. Gym

About JD Gyms - Salford

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Regent Road, M5 3TP, Salford, England, United Kingdom

  • 1612412339

3.2

Average

TrustScore 3 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(271)

4,626 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clean and tidy

Clean and tidy
Dillon was very friendly and helpful
They have everything you need

October 10, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi there, thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

The JD Gyms Team 💚

Rated 1 out of 5 stars

it is often crowded, making it difficult to have a proper workout!

If you go to the gym anytime between 17:00 and 21:00, it is often crowded, making it difficult to have a proper workout due to long waiting times for machines and weights. It is also frequently crowded between 10:00 am and 1:00 pm. This situation is frustrating, especially considering that the gym continues to accept new members.

I suggest implementing a tiered pricing system. Those who use the gym during peak hours, such as after 17:00, should pay a higher monthly fee, perhaps £100 or more. A £40 - £50 increase in fees isn't effective because most people can still afford it. However, a £100 monthly fee or more would encourage them to reconsider and potentially switch to a different gym or opt for off-peak times. Students and individuals who don't work full-time can continue to pay the current rate of £20 if they don't plan to use the gym during peak hours.

Additionally, I recommend that JD Gyms consider investing in new gym locations in the Salford area to accommodate the growing demand, rather than continually accepting new members at the existing facility.

October 8, 2023
Unprompted review
Rated 3 out of 5 stars

Overall good but too busy.

September 30, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Thanks for taking the time to leave this review.

We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.

Best wishes The JD Gyms Team 💚

Rated 4 out of 5 stars

Clean

Clean, helpful.

September 20, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hello, thanks for the review!

It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚

Rated 5 out of 5 stars

JD gyms Salford is one of my favourite…

JD gyms Salford is one of my favourite gyms I have used (and I have used a lot). The gym has everything I need, heavy weights, accessories for stretching, punching bags for kickboxing/boxing, studios for classes and stretching, and any cardio equipment I need.

Not only is the gym extremely useful and practical but the staff at Salford JD gyms are great. They really help to make the gym a positive environment, they always give sound advice and help when necessary, and some even go the extra mile for you when they don’t have to. One of the members of staff, Dylan, helped me out with my membership and tailored it to my specific needs. I now get everything I need in a gym and accessibility to other JD gyms when I’m on the move, for a very fair price. I am a very happy customer and would definitely recommend to anyone looking to get fit, strong or even just a bit active.

August 31, 2023
Unprompted review
Rated 1 out of 5 stars

Far too many people

Far too many people at the gym to attempt a proper workout. The website for Salford only advertises Plus (multi-gym), probably because it's oversubscribed, so you end up paying more for a gym you can barely use. If you try to cancel you require your membership number, which I couldn't find anywhere after checking the app, my account section on the website, and past emails. I've basically thrown £25 down the drain this month.

July 29, 2023
Rated 4 out of 5 stars

Very good gym

Very good gym, plenty of space and equipment to train.
Great locker room with showers and sauna. Everything is kept clean and looks tidy.
Did not give 5 stars because missing spray to wipe equipment after use. (I saw member of staff wiping those sometimes though)
Apart from that impeccable!

July 17, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hello, thanks for the review!

It's great to hear you're enjoying your fitness journey with JD Gyms so far 💪💚

Rated 1 out of 5 stars

I would like a refund please as I do…

I would like a refund please as I do not use the gym.

July 15, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hello, thank you for leaving a review.

Please can you send an email query through our website and someone from the member service team can assist you further.

The JD Gym Team 💚

Rated 5 out of 5 stars

Had an induction on a Sunday morning

Had an induction on a Sunday morning - friendly, professional, informative, PT. The way the gym is set out ie each area being separate but spacious is great. When it's quiet you could almost feel like ur there alone (which is ideal!)

June 23, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi, thanks for the 5star review!

Glad to hear that you are enjoying the gym, keep up the great work 👍

The JD Gyms Team 💚

Rated 4 out of 5 stars

Definitely recommend

Good choice of classes,
Nice, modern changing rooms
Good selection of machines, some of them seem slightly older, however still working perfectly fine. Spacious free weight area

June 9, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 5 out of 5 stars

The staff were friendly and helpful

The staff were friendly and helpful. The place is big and spacious. The availability of a sauna is very very helpful. But mostly the staff. Went out of their way to ensure I was comfortable.

May 28, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 4 out of 5 stars

Decent but Busy

very nice gym and friendly staff, but gym at peak times and lots of equipment, albeit a couple
pieces broken.

May 22, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford



Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 1 out of 5 stars

Subscribed to the £21.99 subscription…

Subscribed to the £21.99 subscription to use the Salford branch to be told I need multi gym access even though I would only be using the 1 gym,

I have tried to upgrade my account 3 times now to no luck.

I am currently paying for a gym I cannot use. I would like a full refund.

The service was shocking, no staff to be found anywhere

May 14, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi there

We are sorry to hear this. If you'd like help with this matter you can call your gym and ask a member of staff or if you'd rather, you can raise ticket with one of our customer support team by following the link below:

https://help.jdgyms.co.uk/support/tickets/new

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Too small

Not a lot of equipment and it’s always too busy for it’s size and you have to queue for equipment. I never get to do the exercises I want to do here!

March 20, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 2 out of 5 stars
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 4 out of 5 stars

Cannot really leave much of a review.

Cannot really leave much of a review as I've only been a member for just over a week, gym in general is nice and clean staff seem friendly and helpful. Going to book a pt in a few weeks as I suffer with long covid, so I can improve my fitness.

April 28, 2023
JD Gyms - Salford logo

Reply from JD Gyms - Salford

Hi there

Thanks for leaving us a review!

We aim to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall!

Best wishes

The JD Gyms Team 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look