JD Gyms - Sheffield South Reviews 

281
TrustScore 3.5 out of 5

3.6

17 Guernsey Road, S2 4HG Sheffield, Lowfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Best gym ,new member from last week , went in to do a session today , experienced some people trying to come in on entrance, wanted some assistance but there was n one there from staff to assist them... See more

Company replied

Rated 5 out of 5 stars

Great set of equipments. Even has punching bags which was lacking in most other gyms in the city centre. Plenty of space to move around. Decent price. The only improvement needed is some Body Assess... See more

Company replied

Rated 3 out of 5 stars

Great refurb but... They've recently refurbed this gym and the equipment, lay out and general set up if brilliant. However, unfortunately, it's understaffed and unlike pure gym down the road, there... See more

Company replied

Rated 5 out of 5 stars

I’ve been training at jd gym south ever since they opened, such s great gym, the staff are friendly and welcoming, the gym is always clean and tidy. And adam the manager always goes above and beyond t... See more

Company replied


Company details

  1. Gym

About JD Gyms - Sheffield South

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • 17 Guernsey Road, S2 4HG, Sheffield, Lowfield, United Kingdom

  • 1145511566

3.6

Average

TrustScore 3.5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(281)

4,655 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I love the space

I love the space!
Lots of variety, plenty of cardio options, and lots of kit.

Changing rooms are equally spacious and very clean.

Downsides are water fountain is kinda warm, the weight plates and dumbbells are always disorganised and messy.

June 30, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi Tony - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚 

Rated 5 out of 5 stars

Big enough

Big enough . staff very professional and friendly.

June 24, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi Joseph - Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Very impeccable reception

Very impeccable reception, well equipped and very fun place to be for both my body and social life. My first time being in a proper gym and I’m enjoying it.

June 1, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi Cynthia - Thanks for the 5star review and comments. It's really made our day 😀
Best Wishes, The JD Gyms Team 💚

Rated 1 out of 5 stars

Equipment

Equipment - only 1 ski erg in all of the gym

3 bikes screens not working and 2 x rowers digitals screens not working.

2 treadmills not operational.

JD app temperamental to load the QR to access the site.

May 30, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello – Thank you for leaving a review. Sorry if we do have some equipment out of order at the moment in our Sheffield South gym, we’re working to get that back in action as quickly and as safely as possible!
The JD Gyms Team 💚

Rated 1 out of 5 stars

Neglectful customer service atrocious gym!

My daughter joined the gym in December and wasn’t able to gain access from the get go we tried calling multiple times emailed and used the contact form to try to cancel and thought it should have been but 6 months later it’s still ongoing, nobody replies to the contact form nobody answers the phone when we’ve been down there and pressed the button to find a staff member repeatedly it took 30 mins of waiting before somebody appears and he said to email again absolutely useless! Having worked in gyms this is so unsafe if someone falls, has a heart attack or gets attacked it’s so dangerous and negligent how the hell this place is still open and they obviously don’t change anything after reading multiple bad reviews I don’t know how to get my money back or even cancel this stupid thing. They need to use the massive amount of money they take off punters to employ staff at the very least

June 1, 2025
Unprompted review
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello - Thanks for the review. As per our terms and conditions, you’re more than welcome to cancel your direct debit at any time to avoid any further payments being collected as our memberships are not contracted.
The JD Gyms Team 💚 

Rated 2 out of 5 stars

It's not all that...

It's not all that.... equipments are old, left over from when it was exercise4less gym. Could do with a full modernisation across all gym machines, plates, dumbbells, the lot.

May 5, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello - Thank you for taking some time to leave us a review! Staff do undertake regular maintenance checks and work hard with our maintenance team, however if you have any concerns about the facilities in club, please notify staff on site as soon as you can.
The JD Gyms Team 💚

Rated 3 out of 5 stars

There are plenty of equipment and…

There are plenty of equipment and weights , don't like the boxing bags in corner ,they should be upstairs .
Its too dark in the weights section and difficult for people who wear glasse .
Rest is good .

April 25, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello - Thank you for taking some time to leave us a review! We appreciate your feedback and are always striving to improve our facilities and take our member suggestions into consideration.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Absolutely amazing met loads of amazing…

Absolutely amazing met loads of amazing people and mad work out experience! Well worth the money an only a tenna for first month to get first impression and decide whether it's for you or not but I definitely recommend as I can guarantee you won't regret it what ya waiting fa join the family! 👊🏼💚

April 23, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello Tommy - We're thrilled to hear you had such a positive experience! It's fantastic that you've met amazing people and had a great workout experience. We're passionate about creating a welcoming and supportive community, so it's wonderful to hear that you've found it.
Best wishes, The JD Gyms Team 💚

Rated 2 out of 5 stars

We visited for a day ticket

We visited for a day ticket. The initial welcome was ok but it went downhill from there.
Free weights - unable to find any middle kg - random cluttered weights and nothing between 4 and 12 kg. Plate weights were just as bad with them scattered all over the place. There was litter around, plastic bottles left around and a general sense of uncleanliness. Any gym support was nonexistent and I wonder what ratio of time should be spent on the floor versus in the office. Toilet and sanitary box overflowing. Generally unkempt although if cleaned well the changing facilities were quite modern.

April 18, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there – Thanks for the review. We do have our cleaning team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on sheffieldsouth@jdgyms.co.uk
Thank you, The JD Gyms Team 💚

Rated 2 out of 5 stars
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello Oliver - Thank you for leaving a review. If you do need any assistance whilst in the gym, please press the green buzzer located near the entrance/exit gates and this will alert a member of staff to come over.
The JD Gyms Team 💚

Rated 1 out of 5 stars

There is no security, not good management

no:-1 There is no security, any buddy steal the bag from the changing room, management dit not take any actions,
Instead of taking action they blame the victim.
For example if someone sells a drugs in side the gym that means management they support the criminals because they can not take responsibility so that means any buddy can do anything in side the changing room right?

No:-2 not good experience with gym trainers he not gives proper answer infect he ignored new gym members that's not how to treat people.

April 1, 2025
Rated 3 out of 5 stars

Good gym, room for improvement.

The Sheffield South branch of JD gyms is spacious, with good lighting, great speakers and music, air conditioned and has duplicates of weight machines and benches, helping to ensure everyone can go at their own pace when exercising without disrupting others. However, weights on the dumbbell racks seemed to be frequently unorganised, many of which seem to be missing. In some cases I have had to spend a few minutes looking for the right set. For example, when looking for the 16 KG and the 18 KG, one pair was near the smaller weights, another near the heavier weights. This has happened on a few occasions. This could easily be resolved by having more PT’s/Staff available on the floor, ensuring equipment is maintained properly. Another example could be that several ropes/handles could be added to the cable areas of the gym, some of which have seen better days, and some handles may have been stolen. On a lighter note, the gym offers good facilities for a variety of training requirements, ranging from callisthenics to more aerobic and endurance based training. The changing rooms are generally very clean and spacious also.

April 2, 2025
Rated 5 out of 5 stars

Very good gym

March 14, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

Thank you for your kind words! We're thrilled to hear you're enjoying our facilities. We strive to provide a top-notch experience for all our members.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

It’s got a good atmosphere .plenty of…

It’s got a good atmosphere .plenty of equipment

March 5, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

We're thrilled to hear you enjoyed the atmosphere and equipment. Thank you for taking the time to share your positive experience.

Best wishes
The JD Gyms Team

Rated 2 out of 5 stars

Okay gym

Okay gym. The machines are old and need an update. Please JD get your wallet out and upgrade the equipment.

March 5, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

We appreciate your feedback and understand your perspective on the equipment. We're always looking for ways to improve and will take your suggestions into consideration.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

It's big and spacious but needs a tidy

It's big and spacious, easy to get into but it was very hard to find weight as the facility itself was very messy.

The women's only space was very small and had weight strewn across it but the mix of equipment was good. However, one of the machines was broken but had nothing on it to indicate it was broken.

As a newbie it was hard to navigate the space in general, would be nice to have a map on the website stating the equipment there or at least the division of spaces to make it more welcoming.

February 25, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

We appreciate you taking the time to share your feedback. We understand your frustration with the cleanliness and organisation of the facility, especially as a new member.

It's important to us that everyone feels comfortable and supported in their fitness journey.

Inductions are not compulsory, so you are free to start using the gym immediately after joining if you feel happy to do so. We absolutely do offer them though, so If you would like an induction, please get in touch with your gym directly and a member of the team can help arrange this for you.

You can email the manager on sheffieldsouth@jdgyms.co.uk or speak to a member of staff next time you are in.

We'll take your comments into consideration as we work to improve the overall experience for our members.

Best wishes
The JD Gyms Team 💚  

Rated 1 out of 5 stars

Shocking to be honest

Shocking to be honest, a lot of the equipment is outdated specifically the cardio orientated ones. Not enough back machine’s and chest flight is alway’s occupied so you could do with more of them. Lastly, my jacket got robbed from the changing room, this was my first time using the changing room. Sure i did not use a lock however, i’ve never experienced that in all my time going gym and just and it happens first time using yours. The staff told me it happens every day and you guys have not put down any procedures to prevent it. You can make the gym look aesthetic but it’s just a mask lol.

February 18, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

We understand your frustration and disappointment with your recent experience. We take all feedback seriously and are committed to providing a safe and enjoyable environment for all our members.

We are sorry to hear about the incident with your jacket and the lack of available equipment. We are constantly working to improve our facilities and address any concerns raised by our members.

We appreciate you bringing this to our attention and will take steps to review our security procedures and ensure the safety of our members' belongings.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Ladies Gym - Beware of males entering w/o announcing!!

I have been trying to phone the gym's number at different times of the day for two weeks, e-mailed them twice, & never got an answer!

1- The Ladies-only gym has only two treadmills, one of them is not working! I've been there several times so far & couldn't get on the working treadmill because it was occupied.
2- As I was training in the Ladies-only gym, a male cleaner entered the gym unannounced, & when I asked him why he comes in without announcing himself to a "Ladies Only" area he told me "It's not a ladies gym based on religious beliefs" although I haven't brought up religion in my question, but he assumed this because I had a hijab on. I don't think any segregated area should have people from the other sex entering without permission except for emergencies.
3- I have asked other women who are regular gym goers & they told me that's not normal, & that male cleaners usually announce themselves before entering the area.

It's just horrendous that you can never get a hold of anyone to talk to in the gym, no one answers the phone, no one answers e-mails, no one opens the door when I knock on the door where the staff sits. It's one of the worst gym experiences I've ever had.

February 20, 2025
Unprompted review
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there

We understand your frustration with the issues you've experienced at the gym. It's important to us that all members feel safe and comfortable, and we're truly sorry that your experience hasn't reflected that.

We appreciate you bringing these concerns to our attention and will take your feedback seriously to improve our services.

To contact your gym directly you can email them on jdgyms@sheffieldsouth.co.uk

Best wishes
The JD Gyms Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look