JD Gyms - SouthamptonReviews 

36
TrustScore 3.5 out of 5

3.6

West End Road, West End Road Bitterne, SO18 6TG Southampton, Bitterne Village, GB


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Rated 3 out of 5 stars

Great experience at JD Gyms Bitterne. The equipment is high quality and the staff are friendly and helpful. However, the air-con blows very cold air directly onto you in most areas, which is uncomf... See more

Company replied

Rated 5 out of 5 stars

Zumba with Marta is an incredible experience. She brings so much positive energy to every class. Monday evenings are perfect for recharging your batteries for the week, while Friday sessions help you... See more

Company replied

Rated 1 out of 5 stars

Member at Southampton since day1. Gone down hill and when you make a complaint the staff respond in a patronising manner while at the same time making it abundantly clear they haven’t read your em... See more

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Rated 5 out of 5 stars

JD Gym, Bitterne, Southampton. Well designed, equipped, clean, safe (app to enter/exit works well), free parking (little difficult to park at peak times), helpful staff, good value for money. It wou... See more

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Company details

  1. Gym

About JD Gyms - Southampton

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • West End Road, West End Road Bitterne, SO18 6TG, Southampton, Bitterne Village, United Kingdom

  • 023 8001 6637

3.6

Average

TrustScore 3.5 out of 5

36 reviews

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3.6

All reviews

(36)

4,357 reviews in the last 12 months

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Rated 3 out of 5 stars

Great experience at JD Gyms B. but !

Great experience at JD Gyms Bitterne. The equipment is high quality and the staff are friendly and helpful.

However, the air-con blows very cold air directly onto you in most areas, which is uncomfortable and could affect your health during workouts!!!

April 12, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello – Thanks for taking the time to leave this review. We’re really pleased to hear you’ve had a great experience at our Bitterne gym and that you’re enjoying the quality of the equipment along with the friendly, helpful team. We appreciate your feedback regarding the air‑conditioning, as member comfort during workouts is important to us. Thank you for sharing your comments.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Hope this is ok to post here so mmore back to hack classesany…

Hope this is ok to post here so many members love the Monday morning combo by Marta T would be so great to have this also on Wednesday and Friday as she is now running body pump at 9:30 double bubble will be great to feel the benefit of two back to back :)

March 2, 2026
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Reply from JD Gyms - Southampton

Hi - Thank you for leaving a review! It's great to hear you’re enjoying the classes at our gym! We value your feedback and will take it into consideration as we continue to improve our facilities.
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Zumba with Marta is an incredible…

Zumba with Marta is an incredible experience. She brings so much positive energy to every class. Monday evenings are perfect for recharging your batteries for the week, while Friday sessions help you shake off all the stress. Zumba with Marta at JD Gyms Bitterne in Southampton is simply great.

February 2, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello - We appreciate you taking the time to share your experience! It's wonderful to hear that you enjoy the Zumba classes and the positive atmosphere they provide. We're so glad you find them beneficial for both energy and stress relief.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Pete’s Tuesday bodytone classes are…

Pete’s Tuesday bodytone classes are brilliant, makes you feel so comfortable while also being challenged!

January 30, 2026
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Reply from JD Gyms - Southampton

Hello - We're happy to hear that you find the Tuesday bodytone classes so brilliant! It's great you feel comfortable and challenged. Thanks for your feedback!
The JD Gyms Team 💚

Rated 5 out of 5 stars

I recommend jd bitterne as have great…

I recommend jd bitterne as have great equipment & the staff and Manager are wonderful.

January 28, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello - We're happy to hear that you enjoyed the equipment and found our team wonderful. Thank you for recommending us; we appreciate your feedback!
The JD Gyms Team 💚

Rated 5 out of 5 stars

Magdalena always very polite and…

Magdalena always very polite and helpful, as are all staff. Love the varity of equipment and the gym in general

January 27, 2026
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Reply from JD Gyms - Southampton

Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and the positive feedback for our staff!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Top gym

Top gym! Amazing staff and equipment

January 7, 2026
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Reply from JD Gyms - Southampton

Hi - Thank you for the 5 star review and the comments. It's really made our day 😀
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym and staff

January 24, 2026
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Reply from JD Gyms - Southampton

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great gym

Great gym, staff is super friendly and helpful. Gym etiquette is present. Can get really busy quite often.

January 27, 2026
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Reply from JD Gyms - Southampton

Hello – Thank you for your review. We understand that the gym can get busy during peak hours, and we're always working to ensure that everyone has access to the equipment they need.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Super

Fanyastic gym, clean, nice atmosfer, friendly,Polish girl Magda was very helpful. She explain me everything.

January 19, 2026
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Reply from JD Gyms - Southampton

Hi - Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

I have been going to JD gym in bitterne…

I have been going to JD gym in bitterne for around 3 months and it’s by far the best gym in Southampton.

The staff are always helpful and friendly and equipment is frequently cleaned

I love the great air con in the gym especially when I am sweating like crazy.
The car park is free which is great sometimes you have to wait for a few minutes but that’s no bother to me.

January 23, 2026
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Reply from JD Gyms - Southampton

Hello - Thank you so much for your 5-star review! We’re thrilled to hear you’ve had a great experience and that our staff have made a positive impression.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Zumba with Marta,amazing class

Zumba with Marta,amazing class, lots of laughs, fun and awesome moves. Best way to spend a Monday evening

January 26, 2026
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Reply from JD Gyms - Southampton

Hi - Thanks for the 5star review! It's great to hear your enjoying the Zumba classes at our Southampton gym with Marta.
The JD Gyms Team 💚

Rated 5 out of 5 stars

One of the best Gym in ever 😍

One of the best Gym in ever 😍
24h access, fantastic facilities, clean and tidy.

Around 30 classes per week on timetable!

Brilliant and knowledgeable staff. You cannot be in better place.

January 26, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hello, we're happy to hear that you're so impressed with our Southampton gym! We appreciate your recognition of the team's knowledge too.
The JD Gyms Team 💚

Rated 1 out of 5 stars

They removed my account the day after I…

They removed my account the day after I cancelled my direct debit even though I still have 3 weeks fully paid. The confirmation email even says that my membership would remain in force until the day before the next payment was due.

January 10, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Really clean & friendly gym!

The gym and changing area is always lovely & clean. The staff are always around to pick up equipment, sanitise areas, polish mirrors etc. The instructors are very friendly and welcoming.

January 5, 2026
Unprompted review
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Reply from JD Gyms - Southampton

Hi there - Thank you for taking the time to leave a review, we are really pleased to see it is 5 stars and see your positive comments!
Thanks, The JD Gyms Team 💚

Rated 3 out of 5 stars

Well equipped gym, parking an ongoing issue

This is a budget gym that is well kitted out and spacious.

However the following items could be addressed to make this a 5 star review.

- Only two changing rooms after hours, there is sometimes a queue - it would be good to have 24 hour changing rooms (on Saturday they close at 8pm!). They say the sauna is the reason they have to close them, however you could just close the Sauna and keep the changing rooms open.
- JD gym classes have drastically reduced since this branch opened, more class availability would be more attractive, there is an excellent available studio.
- No cleaning spray provided unlike other gyms, spillages cannot be easily cleaned up.
- Although car park is free, it gets very full and it is difficult to park. Local car parks in Bitterne now charge hourly, and are no longer free meaning that a lot of non-gym customers park there now - I would be driving around for a while until a space appears.
- There is no system to check that they are JD gym customers, which would hugely help the situation.

November 21, 2025
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Gym is what you'd expect

Gym is what you'd expect, but trying to cancel is made very difficult and they will charge you a month after you want to quit, feel scammed of a months membership to a gym I can't go to

November 20, 2025
Unprompted review
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Reply from JD Gyms - Southampton

Hi – Thank you for your review. As per our terms and conditions, you’re more than welcome to cancel your direct debit at any time to avoid any further payments being collected as our memberships are not contracted.
The JD Gyms Team 💚

Rated 2 out of 5 stars

Good gym - let down by cleanliness

Been a member since they opened, well equipped gym but cleanliness standards have gone severely down hill, layers of dust on the machines and am confident that I’ve spotted mould spores starting to grow in the dust/dirt/grime on the back of one of them. They superficially clean, but not properly. You can literally write your name in the dust.

Shame really as the first few weeks they had staff cleaning machines regularly - now I don’t see anybody doing it. Have mentioned it to staff, they shrug it off and nothing changes. I’ve actually seen the same sweat marks on one of the machine seat pads for over two weeks. Empty bottles/cans of drinks in the same spot on the floor 3 days later!

Parking is also an issue. I’ve seen people park with kids and walk into town to do shopping. I’ve now given up going at certain times of day as you simply can’t find a space.

November 18, 2025
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Avoid this gym at all costs

Avoid this gym at all costs.
The parking is an absolute joke, people use the gym car park for shopping and to use other gyms in the area, and nothing ever gets done about this. Once you’re eventually able to park and enter the doors to the gym, both lifts are ALWAYS out of use. The gym has been open for over 18 months now, and not once in 18 months have both lifts been working at the same time. A massive middle finger to all disabled people.
Once you get in the gym you’re walking in to a mine field of tripods. I understand recording is allowed, but there’s ways to go about it. Idiots just place their tripods in the middle of walkways and always record other members against their will. And when members of staff and management are some of the worst for it, it just shows nothing will change and your privacy doesn’t matter to them.
They haven’t got one single bit of new equipment in since they opened when they have enough room to. Majority of the machines are not up to standard and need to be replaced with far ‘better’ machines.
Whilst there are a lot of nice members, there’s also a lot of clowns. Too many members walk around thinking they’re big and tough, they need a reminder they’re in Southampton, England and not the Bronx.
I’ve read the 1* reviews and the response from JD is just the same copy and paste generic response. They don’t care and nothing will ever change

November 13, 2025
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Avoid

This could be the most toxic gym ever created. Extremely busy with tripods scattered all over the place in walkways etc. Machines are full of people scrolling instagram or videoing themselves taking pins in and out of them. No one is exercising or working out they are just recording themselves to use filters later on their social media accounts. It’s more of a nightclub than a gym so if you want a gym to workout in I highly recommend you steer clear. When I complained to a staff member about someone recording themselves a mile back with me in the frame they rolled their eyes at me. It’s a long drawn out process to cancel too as you have to submit a form on their website which they have to approve. I’d very much stay away unless you’re a 20 something (or sadly older) person who likes to set up their tripod in the middle of the floor and pretend they’re working out. Music is horrendous too, I think they call it that drill or something where it’s glorifying violence or some gangster activity. TOXIC!

November 13, 2025
Unprompted review
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Reply from JD Gyms - Southampton

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

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