JD Gyms - Stoke Reviews 

397
TrustScore 4 out of 5

4.1

China Street, Fenton, ST4 3NJ Stoke-on-Trent, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

The chest fly machine, adjustable seat doesn't adjust and is stuck on low. Most of the machines weights labels are missing so you dont know the correct kg. All in all needs alot of updating and mainta... See more

Company replied

Rated 5 out of 5 stars

Never been so comfortable in a gym! great facilities, great equipment ect! Don’t feel judged, just everyone doing their own thing! As somebody who starts a gym and then it fades out, I thoroughly enjo... See more

Company replied

Rated 3 out of 5 stars

Am a full time paying customer , I don’t get to use the full available facilities. Due to my work, I can use the gym at night time only. After 22:00 o’clock. I’m paying full price for it which is... See more

Company replied

Rated 5 out of 5 stars

Really enjoy this gym, excellent range of equipment, very clean & tidy. Everyone is really nice there & I’ve met some lovely people at this gym - nobody is intimidating & everyone is really supportive... See more

Company replied


Company details

  1. Gym

About JD Gyms - Stoke

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • China Street, Fenton, ST4 3NJ, Stoke-on-Trent, United Kingdom

  • 1782498880

4.1

Great

TrustScore 4 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(397)

4,401 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Although not my usual gym…

Although not my usual gym (Newcastle-Under-Lyme) I visited the Stoke gym in Fenton in the morning as I wanted to train with a friend who's local to the Fenton location. I'd had issues trying to upgrade to the multi site membership and the duty manager couldn't have been more helpful getting it sorted and getting us on our way to train. Really great to see such great customer service!

June 10, 2023
Unprompted review
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Incredible gym

Incredible gym with lots of equipment to use and clean facilities. Staff are very helpful and friendly

June 5, 2023
Unprompted review
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

How I was shown around and been helped…

How I was shown around and been helped and been asked if I needed any help at any time they will be there to help

May 21, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

It’s a very good gym without w lot to…

It’s a very good gym without w lot to do and you don’t feel rushed to do ur exercise

May 20, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 3 out of 5 stars

Typical mainstream gym

It was extremely busy, people hogging machines when not really working out, more like on their phones. People don't return weights so you spend half the time walking round looking for the weights you need.

May 23, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 3 out of 5 stars

gym is good quality , parking bad

gym is good quality , car park to gym is far too small so struggle to park , even the road down the side of the gym is full .

May 14, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke



Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 5 out of 5 stars

Amazing

Amazing, clean, well maintained, great gym

May 8, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 5 out of 5 stars

Loved it

Loved it. This is my first experience in a gym and I love it. It’s clean, environment is comfortable.

May 9, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 4 out of 5 stars

Gym is good

Gym is good, nice space for workout and flexible timing to do our exercises.👍🏻👍🏻

May 1, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym! We hope you continue to enjoy your fitness journey with us 💪

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow! Thanks for the review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 5 out of 5 stars

Lots of equipment very clean

Lots of equipment very clean. Paul is a top man always happy to help

May 1, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Thanks for leaving us a review!

We aim to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall!

Best wishes

The JD Gyms Team 💚

Rated 5 out of 5 stars

Nice employees helpful and a brilliant…

Nice employees helpful and a brilliant equipped gym

April 29, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 5 out of 5 stars

My best experience

The equipments are fantastic and the gym is clean and easy to use.

April 23, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 5 out of 5 stars

I got given a free day pass to try out…

I got given a free day pass to try out the gym before joining and all the staff I have met so far have been friendly and polite.

April 14, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 5 out of 5 stars

Gym classes are efficient

Classes are great!!

April 13, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 4 out of 5 stars

For my first week i have done pretty…

For my first week i have done pretty well. The gym is clean and tidy apart from the mens locker room that smells of strong urine. There is plenty of variety to go at. I havent done a weight lifting routine for years so next time i go i will ask a member of staff if they can show me how to use certain weights properly and make a set plan

April 17, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Thanks for leaving us a review!

We aim to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall!

Best wishes

The JD Gyms Team 💚

Rated 4 out of 5 stars

Clean and friendly

Clean and friendly. Good amount of equipment.

April 3, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke



Hi there

Wow! Thanks for the 4 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 4 out of 5 stars

The fact that there is more equipment…

The fact that there is more equipment available meaning that even at busy times, I can still do my workout without waiting!

April 2, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 2 out of 5 stars

JD GYM STOKE FENTON

Since spring start unfortunately we starts saving money in here … cold water in showers has been reported multiple times and it wasn’t action at all at last 3 weeks. “Booty” machine it’s out of service for over a month … this equipment need a service in there … it’s not just about numbers of members.. I think this place earn enough money to maintain them equipment properly (cables etc) and turn on again hot water. Fed up with reporting issues in this place. I really recommend jd gym but newcastle under lyme even if amount of people in there it’s ridicules sometimes at least they got new equipment what’s it’s not take over from previous gym, and it’s maintained properly. Also cleaners mopping the floors in locker-room with same cloth what they use for showers cubicles .. (seen many times) Disgusting…

April 14, 2023
Unprompted review
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Rated 5 out of 5 stars

The staff are really helpful

The staff are really helpful, booked in for an induction and free PT session. This gym is really friendly and nobody stares or makes you feel uncomfortable, everyone is always helpful and friendly, great environment, love going the gym

March 31, 2023
JD Gyms - Stoke logo

Reply from JD Gyms - Stoke

Hi there,

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes

The JD Gyms Team 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look