As a beginner, i love this gym. The women’s only section makes me feel more comfortable to do workouts during busy periods. Staff are lovely and equipment is all in good shape and cleaned alot
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
As a beginner, i love this gym. The women’s only section makes me feel more comfortable to do workouts during busy periods. Staff are lovely and equipment is all in good shape and cleaned alot
Company replied
The chest fly machine, adjustable seat doesn't adjust and is stuck on low. Most of the machines weights labels are missing so you dont know the correct kg. All in all needs alot of updating and mainta... See more
Company replied
I am really enjoying this gym so far, only been going a few weeks still lots left to do. Everywhere is spotless and the staff are friendly, need to try a few lessons next
Company replied
Really enjoy this gym, excellent range of equipment, very clean & tidy. Everyone is really nice there & I’ve met some lovely people at this gym - nobody is intimidating & everyone is really supportive... See more
Company replied
Written by the company
China Street, Fenton, ST4 3NJ, Stoke-on-Trent, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very impressed with the gym compared with my old gym. All the equipment is very clean and very nice to use. I would definitely recommend this gym to anyone. The only negative is that it would be nice if it opened just a little bit earlier as it can sometimes be a rush to do my workout and get to work in time.

Reply from JD Gyms - Stoke
I’ve been calling u since Friday and no one picks up and the customer service is really bad

Reply from JD Gyms - Stoke
My first gym in UK enjoyed clean environment with good price

Reply from JD Gyms - Stoke
It’s been a few months since I signed up to JD and it has been a great experience so far! Facilities are brilliant, the staff are lovely and helpful. Overall, such a great gym and I would recommend to anyone

Reply from JD Gyms - Stoke
I have been a few gyms in the stoke area and this gym is one of two that I have found to be the most friendly. Members are lovely and can be easily approached, staff are very helpful, inviting and relaxed. Paul has to be the best staff member there that I speak to, so if you need any help, ask for Paul.
The gym equipment is great and caters to a variety of training styles like calisthenics , CrossFit , body building etc. gym equipment is also never down for long when ever it’s out of service.
It even has a women’s only section for those that have religious boundaries or have a lack of confidence about themselves and don’t feel comfortable being in the main area of the gym.
All in all , it’s a great friendly gym that’s easily accessible from the a50 or Victoria road.

Reply from JD Gyms - Stoke
Although not my usual gym (Newcastle-Under-Lyme) I visited the Stoke gym in Fenton in the morning as I wanted to train with a friend who's local to the Fenton location. I'd had issues trying to upgrade to the multi site membership and the duty manager couldn't have been more helpful getting it sorted and getting us on our way to train. Really great to see such great customer service!

Reply from JD Gyms - Stoke
Incredible gym with lots of equipment to use and clean facilities. Staff are very helpful and friendly

Reply from JD Gyms - Stoke
How I was shown around and been helped and been asked if I needed any help at any time they will be there to help

Reply from JD Gyms - Stoke
It’s a very good gym without w lot to do and you don’t feel rushed to do ur exercise

Reply from JD Gyms - Stoke
It was extremely busy, people hogging machines when not really working out, more like on their phones. People don't return weights so you spend half the time walking round looking for the weights you need.

Reply from JD Gyms - Stoke
gym is good quality , car park to gym is far too small so struggle to park , even the road down the side of the gym is full .

Reply from JD Gyms - Stoke
Loved it. This is my first experience in a gym and I love it. It’s clean, environment is comfortable.

Reply from JD Gyms - Stoke
Gym is good, nice space for workout and flexible timing to do our exercises.👍🏻👍🏻

Reply from JD Gyms - Stoke
Lots of equipment very clean. Paul is a top man always happy to help

Reply from JD Gyms - Stoke
Nice employees helpful and a brilliant equipped gym

Reply from JD Gyms - Stoke

Reply from JD Gyms - Stoke
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.