Good value gym classes included which is a bonus equipment good quality and up to date the only gripe I have is groups hogging equipment and blatantly standing talking and not even using the equipment... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would highly recommend JD Gyms, especially Jenny, who is a fantastic instructor. She is friendly, encouraging and really knows how to motivate people. Her classes are always enjoyable, and she mak... See more
Company replied
I have been going to this gym for a few years now and cannot fault this place the staff are fantastic, it's always clean and the facilities are excellent. I do as many classes as I can with the amazin... See more
Company replied
Could benefit having someone walk around and actively try to stop people leaving areas a mess, or even working out dangerously and maybe punish the repeat offenders. Has benefitted recently by addin... See more
Company replied
Company details
About JD Gyms - Sunderland
Written by the company
Contact info
Trimdon Street Retail Park, SR4 6AA, Sunderland, England, United Kingdom
- 1917319829
4.3
Excellent
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The smooth running of the system and…
The smooth running of the system and ease to access it's wonderful.
April 3, 2025
Best value for money and time
Great staff good equipment and can take my time on my workout
April 2, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Loads of equipment and no queues
March 18, 2025
Reply from JD Gyms - Sunderland
Hi there
We're thrilled to hear you had a positive experience with our equipment and lack of queues. We strive to provide a seamless and enjoyable experience for our customers.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Sunderland
Hi there
We're glad you enjoyed the variety of options available at our gym.
Best wishes
The JD Gyms Team
Very good gym with good shower…
Very good gym with good shower facilities. No pool so only 4 stars instead of 5 😉
February 20, 2025
Reply from JD Gyms - Sunderland
Hi there
Thank you for your kind review! We appreciate you taking the time to share your experience. We're glad you enjoyed our gym and shower facilities.
Best wishes
The JD Gyms Team
Great facilities
Great facilities. Clean changing rooms and showers. The running machines were pretty gross though with really old looking dirt imbedded in the sections where you can put your personal belongings though. Need a deep clean.
February 18, 2025
Reply from JD Gyms - Sunderland
Hi there
We appreciate you taking the time to share your feedback. We're glad you enjoyed our facilities, and we're sorry to hear about the condition of the running machines.
We take cleanliness very seriously and will address this issue immediately. We strive to provide a clean and comfortable environment for all our members. Thank you for bringing this to our attention.
Best wishes
The JD Gyms Team
1st visit
1st time there and easy to find my class. Great system at the entrance too.
February 16, 2025
Reply from JD Gyms - Sunderland
Hi there
We're so glad to hear you had a positive experience! We strive to make finding classes and checking in as smooth as possible.
Best wishes
The JD Gyms Team 💚
used to love JD
Iv been coming to JD in Sunderland for a while now after switching from everlast and the staff are so lovely and supportive especially the 2 young lads, the changing rooms are always kept clean and there is a good amount of equipment. However Iv noticed a few times Iv been that a tall guy sticks his tripod and camera in the middle of the gym floor infront of multiple equipment and screams and shouts. He faces it towards the stairs where me and my friends are extremely uncomfortable to walk up or down as I do not want to be on social media live at the gym, it’s our time to work out without worrying about where I’m ending up on the internet. Not only that it feels I am zig zagging around his camera just to go to the toilet. I come to the gym to work out we should be able to walk freely without dodging a camera that is 3 metres away from him. As well as he walks away from it for a good 5 minutes so it sits there filming everyone. I have seen some staff having to go tell him but I guess nothing has changed. I have been so disappointed about this situation that I’m thinking of switching gyms which is a shame as jd is close commute for me.
January 31, 2025
Unprompted review
Reply from JD Gyms - Sunderland
Hi there
We understand your frustration with the recent experience at the gym. It's important for everyone to feel comfortable and safe in their workout environment.
We appreciate you bringing this to our attention and will certainly share your feedback with the team. We strive to create a positive and welcoming atmosphere for all members and will work to address this issue.
Best wishes
The JD Gyms Team
Great gym much better that the everyone…
Great gym much better that the everyone active gym nearby lots of options for weights and cardio and performance Base haven't met staff yet as it's a self serve gym scan in and out 24/7 great place to workout next steps get ontop of my cardio 🥁
January 24, 2025
Reply from JD Gyms - Sunderland
Hi there
Thank you for your kind review! We are thrilled to hear that you are enjoying the gym and finding it a great place to workout.
We are committed to providing a clean and well-equipped environment for our members and we are glad you are finding it beneficial. We hope you continue to enjoy your workouts and achieve your fitness goals.
Best wishes
The JD Gyms Team 💚
New Member January 2025
Great gym, never saw any staff on my first visit. Was asking other members how to work equipment and luckily I saw a friend so now I have a gym buddy, she helped with equipment. Great sauna, everywhere was very clean, brought sanitising wipes with me to use on equipment I used.
January 24, 2025
Reply from JD Gyms - Sunderland
Hi there
We appreciate your feedback and are glad you enjoyed the gym's cleanliness and sauna facilities.
We understand your concern about the lack of staff presence during your first visit. We strive to provide excellent customer service and will address this with our team.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Sunderland
We appreciate your kind words! We're thrilled to hear you enjoyed our range of equipment and found our facilities clean.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Sunderland
We're delighted to hear you enjoyed your experience at our gym. It's wonderful to know you found our staff friendly and appreciated the ladies-only sauna. We strive to create a welcoming and comfortable environment for all our members.
Best wishes
The JD Gyms Team
Important
Gym is very spacious, clean and neat!
Yet while this could be a personal issue but phone network is pretty bad in the gym’s area and connecting to the wifi is almost impossible from outside the premises which makes me call for the reception every time im at the gym.
I suggest you modify the qr code readers to read the qr even if the phone is not connected to the internet.
November 21, 2024
Reply from JD Gyms - Sunderland
Hello Ahmed, thank you for taking the time to leave us a review. We are sure the team at Sunderland will be happy with the 4 star rating. However as frustrated as you with the strength of the Wi-Fi to lose a star because of it.
If you have not tried this yet, please be advised, we have been made aware by our development team that reducing animations in the device settings has resolved this issue for some members. This will be under accessibility, vision enhancements and then reduce animations. If this still doesn’t sort it for you, please contact our team at the Contact Centre by raising a ticket through our website. We will be more than happy to look into this further for you, as the app needs to be live when scanning to ensure the validity of use.
Best wishes,
The JD Gyms Team.
💚
Has every thing you need and every one…
Has every thing you need and every one whovi have come across has been so freindly
November 13, 2024
Reply from JD Gyms - Sunderland
Hi there Grant, thank you for leaving us a review, we are thrilled to see the 5 stars and the team in Sunderland will be loving your comments ⭐
Keep up the great work! The JD Gyms Team 💚
Reply from JD Gyms - Sunderland
Hi there Sharon,thank you for taking the time to leave us a review. The Sunderland team will be loving the 5star rating! We are over the moon that the team there make you feel that comfortable that you can just ask anyone if you need any assistance!😊
Best wishes,
The JD Gyms Team.
💚
Stagnant Sauna
Having reported the sauna previously in October it still hasn’t been resolved a few of the regular lads who have been training at the gym for a long time have left and moved to One gym in Ryhope , after getting sick off the stagnant water of the sauna.
If you have no intention of fixing the floor maybe get the staff to clean it out 4 times a day so it’s dry.
November 9, 2024
Unprompted review
Reply from JD Gyms - Sunderland
Hi there
Thank you for ending us your feedback.
We understand your frustration with the sauna. We appreciate you bringing this to our attention and are committed to addressing your concerns. We'll look into this matter further and take appropriate action to ensure a positive experience for all our members.
Best wishes
The JD Gyms Team
All the people in the gym make you feel…
All the people in the gym make you feel very welcome and the facilities and equipment are great
September 29, 2024
Reply from JD Gyms - Sunderland
Hello Jase, thank you for taking the time to leave a review for our team in Sunderland, we are sure they will be loving the 5star rating and your comments!
Best wishes,
The JD Gyms Team.
💚
Could have better machines
October 22, 2024
Reply from JD Gyms - Sunderland
Hello Ewan, thanks for taking the time to leave a review for our Sunderland gym.
We aim to offer a wide range of equipment for a large/diverse membership base that cover all types of individual goals.
Thanks again for the 5* review!
Best wishes,
The JD Gyms Team.
💚
Gym experience
I have been training at JD gym for some time now, good place to train, I do think it could do with a bit more variety of machines.
One thing that does stand out tho is one of their lovely cleaners Shelby, to the point you can always tell when she's been on days off as the gym is awful. I have never known such a high standard cleaner, dumbbells always put back neatly and in order. All floor area hoovered and moped leaving a fresh clean smell. The tin, the stairs, machines you name it it's all been cleaned.
The bathroom and sauna 10/10 always, again when shelby is in. There is no smell or sticky floors in the sauna, the benches are always kept clean and wiped down, the toilets are always full with toilet paper and the soap machines are always full. I could go on.
She is super friendly and always there to lend a helping hand. She is a credit to that gym 😊
October 17, 2024
Unprompted review
Reply from JD Gyms - Sunderland
Hi Becca, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Sunderland gym and we will be sure to pass this onto the management team with your glowing review of our amazing Shelby! It is always great to hear how our team members make the gym experience that much better for our members! The JD Gyms Team 💚
Reply from JD Gyms - Sunderland
Hi there Giorgos . Thanks for the 5star review! Glad to hear that you are enjoying the gym (and sauna of course) keep up the great work 👍 Best wishes, The JD Gyms Team 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.