JD Gyms - Swindon Reviews 

91
TrustScore 4 out of 5

4.1

Unit 2 Ocotal Way, SN1 2EQ Swindon, GB


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Rated 5 out of 5 stars

I had a great experience training with Louis Smith. He is knowledgeable, supportive, and always kept me motivated throughout my fitness journey. Thanks to his guidance, I learned a lot about proper ex... See more

Company replied

Rated 4 out of 5 stars

We've been training at JD Gym in Swindon since December & overall it's great. The gym is big, with lots of equipment, so wait time for machines is limited. The change rooms are well equipped with lock... See more

Company replied

Rated 5 out of 5 stars

Massive gym, so many great machines and high quality equipment so you’re defiantly not short of training methods and ways to target different muscles! Jag and Ian are two of the members of staff... See more

Company replied

Rated 1 out of 5 stars

Trying to cancel a membership and the company want your unique reference number sent via email when you first join. I do not have the email and no bank reference. Really making it difficult which is... See more

Company replied


Company details

  1. Gym

About JD Gyms - Swindon

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Unit 2 Ocotal Way, SN1 2EQ, Swindon, United Kingdom

  • 01793 387941

4.1

Great

TrustScore 4 out of 5

91 reviews

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4.1

All reviews

(91)

4,401 reviews in the last 12 months

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Rated 5 out of 5 stars

Fab training environment and great…

Fab training environment and great staff. Highly recommend!

April 5, 2025
Unprompted review
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Reply from JD Gyms - Swindon

Hi there - Thank you for your kind words! We're thrilled to hear you enjoy our training environment and staff. We strive to create a positive and supportive atmosphere for our members.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Great gym! All the staff are so lovely <3

March 19, 2025
Unprompted review
JD Gyms - Swindon logo

Reply from JD Gyms - Swindon

Hi there

Thank you for your 5-star review! We're so happy to hear you're enjoying our gym and appreciate your kind words about our staff.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Yoga and Pilates

I go to the Yoga and Pilates classes. Different teachers, different styles, all great 🧑‍🍳 👌

March 16, 2025
Unprompted review
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Reply from JD Gyms - Swindon

Hi there

We're thrilled to hear you're enjoying our Yoga and Pilates classes! It's wonderful that you're finding the variety of teachers and styles beneficial.

We're dedicated to providing a diverse and enriching experience for all our members.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Gym is very clean and well looked…

Gym is very clean and well looked after. The staff look after its community

March 7, 2025
Unprompted review
JD Gyms - Swindon logo

Reply from JD Gyms - Swindon

Hi there

Thank you for your kind words! We're thrilled to hear you appreciate the cleanliness and welcoming atmosphere of our gym.

We strive to create a positive and supportive environment for our members, and we're glad you've experienced that firsthand.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

The general manager Ian from Swindon JD…

The general manager Ian from Swindon JD gym is extremely rude and lacks basic customer service skills and common sense. I go to gym to just have my workout done, refresh my mind and leave. Not to get spoken rudely by staff. He was being rude for no meaningful reason. Bear in mind I have never spoken to him before.

He approached me and started talking in an intimidating way about locker where he could have spoken in polite manner. When I matched his energy, all of a sudden I needed to calm down and lower my tone (the hypocrisy). Either he doesn’t realise how he talks to people or someone needs to make him aware of it if he doesn’t know yet. You need to speak with customer in a polite manner if you expect the customers to speak back to you in polite manner.

To be honest, the gym itself is a really nice gym and probably one of the best gym in Swindon, and I loved it. But I am not going to a gym to ruin my mood by unprofessional gym manager’s behaviour. So I have decided to cancel my membership.

January 13, 2025
Unprompted review
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Reply from JD Gyms - Swindon

Hi there

We appreciate you taking the time to share your experience. It's disheartening to hear that you encountered a negative interaction with a member of our team. We value respectful communication and strive to create a welcoming environment for all members.

We understand that your experience has impacted your enjoyment of the gym. We will certainly take your feedback into consideration and share it with the appropriate team members.

Best wishes
the JD Gyms Team

Rated 5 out of 5 stars

Amazing gym

Amazing gym so much equipment. Management are great, always on hand if you need any help or support. Always cleaning the equipment so everything is super tidy. Would highly recommended!

January 25, 2025
Unprompted review
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Reply from JD Gyms - Swindon

Thank you for taking the time to leave us a review.

We are so pleased to hear that you are enjoying your gym experience, from the wide range of equipment to the helpful and supportive management team.

We strive to create a clean and welcoming environment for all our members, so we are delighted that you are finding it so tidy.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Great gym

Great equipment, cheap top staff. No other gym in Swindon comes close

January 22, 2025
Unprompted review
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Reply from JD Gyms - Swindon

Thank you for your kind words and 5-star review! We're thrilled to hear you're enjoying our equipment, staff, and overall experience.

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

The Gym has tons of equipment and space…

The Gym has tons of equipment and space to work out in. It seems to have members in it who are serious about training! There is a great vibe in it. We love it!
The change rooms are acceptable regardless of other reviews.

January 18, 2025
Unprompted review
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Reply from JD Gyms - Swindon

Hi there

Thank you for your positive review! We're thrilled to hear you're enjoying the gym's atmosphere and the variety of equipment. We appreciate your feedback on the changing rooms and will continue to strive for a positive experience for all our members.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Great gym

Great gym! Very well maintained and clean. Staff on duty tonight were very friendly. Highly recommend

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

This lovely young man is always on the…

This lovely young man is always on the go if he’s not running around making the place spotless then he’s spotting me and the guys if needed, top guy, if everyone shows 50 percent of what jag does then JD gyms will run effortlessly

November 24, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi rikki, hthank you for leaving a review! It's great to hear your enjoying using the facilities at our Swindon gym and how much you appreciate what Jag brings to the gym! We will be sure to pass this onto the team! The JD Gyms Team 💚

Rated 1 out of 5 stars

Bullying, dirty kit, no sanitation, no staff around

Bullying
Dirty kit
No cleaning stations
Weight slammers
Large groups of males hogging equipment
Abuse from other gym goers is tolerated (their mate works there)
Had to report intimidation and bullying to the police
No response from gym re complaint
No cleaners seen
Staff are never around on the gym floor
Would not recommend
Better to pay a little more for a nicer gym where intimidation of females from groups of youths isn't tolerated.

November 3, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi there

Thank you for your feedback.

We understand your frustration and are truly sorry to hear about your experience. We take all feedback seriously and are committed to providing a safe and welcoming environment for all our members. We will investigate your concerns and take appropriate action to address them.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

One of the best gyms I’ve ever attended…

One of the best gyms I’ve ever attended due to its big size and quantity of equipments.

October 25, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi Chris, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Swindon gym! The team there will be loving the 5* rating! The JD Gyms Team 💚

Rated 5 out of 5 stars

Honestly the best gym in Swindon by far…

Honestly the best gym in Swindon by far and I’ve been to them all. Jag and the team have done an excellent job in mantaining the gym, it’s been over a year and the gym still looks how it was on opening day, great equipment and great changing room facilities. 5* gym.

October 24, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Wow Wasif! Thanks for the 5star review and comments, it sounds like you are the local expert in Swindon!So it is great to hear that Jag and the team have maintained the exceptional standards we constantly strive for, it's really made our day 😀 Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

The best gym!

Massive gym, so many great machines and high quality equipment so you’re defiantly not short of training methods and ways to target different muscles!

Jag and Ian are two of the members of staff that I speak to regularly. I’ve seen them on their hands and knees scrubbing the gym squeaky clean and they’re always super friendly and helpful.

Highly recommend this gym to anyone that lives in or around Swindon.

October 23, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi there Nic - Thank you for taking the time to leave us some feedback. Our aim is to offer excellentfacilities, first class kit and a brilliant member experience! Your feedback is so important to us as it enables us to deliver the service our members deserve!
Don't forget that you get entered into a monthly draw to win a free year if you refer a friend to join! Just ask Jag or Ian for your referral code next time you are in the gym for them to use when they join 🤞
💪💚 Best wishes The JD Gyms Team 💚

Rated 5 out of 5 stars

Great machines

Great machines, plenty of machines

October 17, 2024
Unprompted review
JD Gyms - Swindon logo

Reply from JD Gyms - Swindon

Hello Julius, thank you for leaving us a review and the 5 star rating!

We hope the amount of machines we have in Swindon Keep you busy and smash your goals with us!
Best wishes,
The JD Gyms Team.
💚


Rated 5 out of 5 stars

Best gym ever

Very nice and helpful staff.Great experience so far.

October 17, 2024
Unprompted review
JD Gyms - Swindon logo

Reply from JD Gyms - Swindon

Hi there Ciprian. Thanks for the 5star review and the tag line of "Best gym ever" which I am sure the Swindon team will be loving! ! Glad to hear that you are enjoying the gym, keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

My second home 🏡 🏋️‍♀️

So I bloody love the place and it’s pretty much my home. I wouldn’t spend so much time here if it wasn’t good.
Huge space great choice of machines. Caters for all. I was always a class and cardio girl before coming here and I’m now a weights girl. Still do some classes and great choice. There is something for everyone here.
Staff are brilliant always on top of cleaning, tidying and helping members.
I was at David Lloyd before here and yes u miss the pool but everything else is better at JD.
Just a warning set an alarm as the parking is 2.5 hours and not gyms fault at all but parking company are not decent or reasonable!
Join now. And get booked for PT with Jake he is amazing. (The others are good too)

October 14, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Wow! Thanks for the 5star review and comments Zoe!! It's really made our day 😀

We love that you have switched up your training with us and are obviously seeing the benefits of having a Personal Trainer!
I imagine if there wasn't a time limit on the parking that you would set up camp in the Swindon gym 😉 Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Great experience

Fantastic gym. Well cleaned and maintained by the manager on duty today. Highly recommended!

October 13, 2024
Unprompted review
JD Gyms - Swindon logo

Reply from JD Gyms - Swindon

Thank you for taking the time to leave us a review Gurmehar. We aim to deliver a fantastic experience. It is great to hear that our team in Swindon are leading from the front to maintain our exceptional standards!. Many thanks for providing us feedback. 💚

Rated 5 out of 5 stars

I have been training 20 years now and I…

I have been training 20 years now and I have to say this is one of best all round gyms I have ever used, weights are great, machines are great, sauna is great, showers always clean, and staff are amazing, any problems they sort it straight out and always keeping the gym clean and tidy,

Recommend anyone to join

October 12, 2024
Unprompted review
JD Gyms - Swindon logo

Reply from JD Gyms - Swindon

Hi Steven! What a "GREAT" REVIEW! We are sure that this will mean even more to the team in Swindon coming from someone with such extensive gym experience!

Don't forget that you get entered into a monthly draw to win a free year if you refer a friend to join! Just ask a member of the team for your referral code next time you are in the gym for them to use when they join 🤞


Best wishes,
The JD Gyms Team.
💚



Rated 5 out of 5 stars

Very nice facility

Very nice facility! Managers keep it nice and clean and well maintained. Highly recommended!

October 12, 2024
Unprompted review
JD Gyms - Swindon logo

Reply from JD Gyms - Swindon

Hi there Erion, thanks for taking the time to leave us a review, we have no doubt that the management team in Swindon will be loving this and the 5 star rating!

Don't forget to ask one of them for your referral code if you do recommend us to a friend as it will enter you into a draw to win a years free membership!


Best wishes,
The JD Gyms Team.
💚

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