JD Gyms - Swindon Reviews 

91
TrustScore 4 out of 5

4.1

Unit 2 Ocotal Way, SN1 2EQ Swindon, GB


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Rated 5 out of 5 stars

I had a great experience training with Louis Smith. He is knowledgeable, supportive, and always kept me motivated throughout my fitness journey. Thanks to his guidance, I learned a lot about proper ex... See more

Company replied

Rated 4 out of 5 stars

We've been training at JD Gym in Swindon since December & overall it's great. The gym is big, with lots of equipment, so wait time for machines is limited. The change rooms are well equipped with lock... See more

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Rated 5 out of 5 stars

Massive gym, so many great machines and high quality equipment so you’re defiantly not short of training methods and ways to target different muscles! Jag and Ian are two of the members of staff... See more

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Rated 1 out of 5 stars

Trying to cancel a membership and the company want your unique reference number sent via email when you first join. I do not have the email and no bank reference. Really making it difficult which is... See more

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Company details

  1. Gym

About JD Gyms - Swindon

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Unit 2 Ocotal Way, SN1 2EQ, Swindon, United Kingdom

  • 01793 387941

4.1

Great

TrustScore 4 out of 5

91 reviews

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4.1

All reviews

(91)

4,429 reviews in the last 12 months

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Rated 5 out of 5 stars

The gym has a perfect training…

The gym has a perfect training atmosphere which pushes me to achieve more! It is clean, the equipment is plentiful and the staff are very helpful. Have recommended to multiple friends and family.

September 17, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi Joshua, thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our Swindon gym! It really sounds like you are one of our raving fans! Don't forget to use your referral code when friends and family join us as it puts you in the running for 1 years free membership!! We hope you continue to enjoy your fitness journey with us 💪 Best wishes. The JD Gyms Team 💚

Rated 4 out of 5 stars

Great gym

Great gym, good equipment distributed well within a large space. Toilets and changing rooms are clean. Staff and other members are super friendly - overall good energy & environment to train in. Yes it can get busy during peak times - but that’s the case for any other gym so if you don’t like waiting a few minutes I suggest avoiding these times. It would be nice to have a cleaning facility where members could wipe down the equipment before/after use but that’s not to say I’ve ever found equipment to be dirty. Highly recommend :)

September 17, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Swindon gym. Although we do encourage our members to bring their own towel it is good to hear you don't find equipment being dirty, which just reinforces how much our team are maintaining our brilliant standards! and We will be sure to pass this onto the team! The JD Gyms Team 💚

Rated 5 out of 5 stars

JD Gym Swindon

JD Gym Swindon is by far the best gym in Swindon as far as commercial gyms go. The kit inside is to a high quality and is always kept clean and to a good condition! The staff will always keep an eye on the gym floor ensuring every gym member is treated fairly and with respect while always maintaining a smile. In the 8 years I’ve been going to gyms in Swindon JD has made me feel the most welcome

September 14, 2024
Unprompted review
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Reply from JD Gyms - Swindon

😊 Hi there Rob. Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience in Swindon. 💪 The JD Gyms Team 💚

Rated 5 out of 5 stars

Good value, great equipment

Nice spacious gym, great amount and varied equipment!
Friendly staff
Would highly recommend this gym for the price and what you get for it!

September 17, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi Lorraine, thank you for taking the time to leave us a review. We aim to deliver a fantastic experience, at competitive prices so that everyone can find their fit. Many thanks for providing us feedback. We'll use this information to continue to improve the experience our members get in Swindon. 👍 💚

Rated 2 out of 5 stars

I've been a member here since they…

I've been a member here since they opened and there are a few things that I've observed consistently that are frustrating to me.

The staff members will put weights away that you might be using. Not once have they asked for permission to put weights away before they start unloading for me to have to ask them to stop.

If you make a mistake and leave belongings in the changing rooms, it doesn't matter what your situation is (car keys locked away and you live a 40 minute drive away), there isn't an emergency number and you're left high and dry to get yourself home and back.

There's no tissue or blue roll, and certainly no cleaning product, available on the gym floor.
This is simply a gym that wouldn't have been allowed to operate a few years ago under COVID restrictions.

I've seen staff, including the gym manager, speak down to members. The most recent event was between the gym manager and a member who had setup an unsafe exercise.
Instead of stopping the member, asking them to stop and explaining why the exercise was dangerous, the gym manager simply threatened to kick the member out if he saw them do that again in the gym. The member questioned it and the manager explained why, but the initial threat was unnecessary.

It's a gym that I'm really happy to train at, providing I have no interactions with staff and I don't use a piece of equipment after someone's sweat all over it, barely wiped it and used the same towel to clean the equipment that they use to soak their sweat with.

September 16, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi there

We appreciate you taking the time to share your feedback. We understand your frustration with the issues you've experienced. We strive to provide a positive and safe environment for all our members, and we're sorry to hear that your experience has fallen short of your expectations.

We will take your feedback into consideration as we continue to improve our facilities and services.

Best wishes
The JD Gyms Team

Rated 3 out of 5 stars

Swindon JD

Swindon JD, brand new gym. No air conditioning (literally like a sauna), lighting that makes you want to fall asleep (no natural lighting, weird warm dingy lighting) Good, new equipment, however all of the benches are slippery. Toilets and changing facilities clean and nice. Check in system a bit temperamental. More expensive than other, bigger, better gyms in the area. Always busy, even in off-peak. Gym group and buzz gym which I have previously been to I had no gripes with and were cheaper. Oh and very small car park. I usually visit around mid-day in the week and still struggle to park.

July 25, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

Horrific hygiene, caught ringworm

Horrific hygiene standards, staff don’t clean, no benches ever get wiped down nor do the weights.

No sanitary stations or any paper towels available anywhere aside the toilets which are a horrific mess.

I caught ringworm from the benches there on the back of my neck, wouldn’t get it from anywhere else.

Absolutely vile gym.

July 15, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi there

Thanks for leaving us some feedback. With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on swindon@jdgyms.co.uk

The JD Gyms Team 💚

Rated 3 out of 5 stars

Good gym but roasting hot.

Good gym, with lots of good equipment however it is like working out in a furnace. The temperature regulation in the gym is awful, making it quite uncomfortable to train in.

July 16, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi there

Thanks for the 3 star review and comments. 😀 Your feedback really helps us improve our member experience!

Best Wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

Fantastic gym and staff

Fantastic gym and staff, they were engaging and I got a really good vibe for the place. I met Ian and he really know his stuff and I’m impressed with the set up.

April 18, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐

Best wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Great sauna, freezing cold changing room, hygiene standards not maintained

Coming up my first month at this club, at first instance it's really impressive as it's large and got nice lighting but the important stuff so far has been a let down. The issue with changing room access at night is understandable from a health and safety viewpoint but the cleanliness is already lacking when it is open. Cleaning sign chart being filled in for the day ahead of time, pink mould and dirt already building up in the showers which I imagine are hard to truly keep clean as the tiles are dark. Water pressure is shockingly low, takes ages to rinse hair and the changing room today was ice cold and filthy. Overall temperature feels way colder than it should be, it felt like getting changed outside, everyone was complaining about it. I get everyone is being careful with heating costs but this was awful and so uncomfortable even after using the sauna (which is great). Hopefully with some care and consideration from JD for their customers they'll stick the heating on once and a while and employ actual cleaners who deep clean regularly.

January 7, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

We do have regular cleaning in the changing rooms but if you feel something has been missed please do email the General Manager to ensure they can check this themselves and get it sorted. You can reach them on Swindon@jdgyms.co.uk

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Lovely gym

Lovely gym, spacious and really nice staff that work there

January 5, 2024
Unprompted review
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Reply from JD Gyms - Swindon

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

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