JD Gyms - Wolverhampton Reviews 

322
TrustScore 3.5 out of 5

3.7

Stafford Street, The Peel Centre, WV1 1NT Wolverhampton, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My experience has been amazing and everyday with my PT Marlene Mcintosh gets better. When an instructor personalise your training and advises you on diet, supplements that I had no idea in 21 days... See more

Company replied

Rated 3 out of 5 stars

Gym is good, and there is a ladies section for sisters which is great. The only thing I would say is that the music in the classes is to much much. There should be class options without music for auti... See more

Company replied

Rated 2 out of 5 stars

Filthy gym changing rooms always dirty and only 2 men’s toilets between 8000+ members. Was cleaner during Covid due to the government guidance but not anymore. Sauna always smells and in compari... See more

Company replied

Rated 5 out of 5 stars

First time at the gym today and took part in Marlene's spin and LBT classes. Absolutely fantastic for all levels! She's incredibly motivating and pushes you to do your best but also allows you to go a... See more

Company replied


Company details

  1. Gym

About JD Gyms - Wolverhampton

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Stafford Street, The Peel Centre, WV1 1NT, Wolverhampton, England, United Kingdom

  • 1902229935

3.7

Average

TrustScore 3.5 out of 5

322 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(322)

4,469 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good equipments for exercise

Near to central town
Good equipments
Transport facilities near

July 9, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

I have asked to freeze my payment on…

I have asked to freeze my payment on the 5 of June but still taken two payments from my account.

February 8, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thank you for leaving us a review.

We have a member services team that are able to help you with any membership query or issue you maybe experiencing.

Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/

You can also speak to a member of staff within the gym next time you are there if you prefer.

Best wishes

The JD Gym Team 💚

Rated 5 out of 5 stars

JD gyms in Wolverhampton is the best…

JD gyms in Wolverhampton is the best gym in Wolverhampton better than other gyms I’ve been to like Gym group Pure gym wolves south and Bentley bridge even foundry and energie fitness the facilities in JD gym wolves are quite good and decent and has saunas there even more JD gyms like West Brom Birmingham Oldbury Briely hill and Coventry are also Good to JD gyms train their the best Gym in the Uk by Far

June 21, 2024
Unprompted review
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be.

We hope you continue to enjoy your fitness journey with us ⭐

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

LIARS

Spoke to someone from the refund team again today after I got off the call with them yesterday where they said they could change my gym as I’m no longer able to go to the Wolverhampton gym and they’re now saying they cannot make the change due to the cancellation being put through and I cannot even upgrade from a place I can no longer use but they’re still okay to take out a payment without a refund!! WASTE OF YOUR MONEY other gyms have a better system in place! Advising all to seriously reconsider which gym you go to!!!

June 18, 2024
Unprompted review
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Jd gym is the best gym in Wolverhampton

Jd gym is the best gym in Wolverhampton

June 6, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐

We aim to provide our members with a safe, clean and friendly environment. It's great to hear you enjoy using the gym overall!

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Excellent gym

Excellent gym, like the fact the sauna open in the mornings.

June 1, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Rated 2 out of 5 stars

Yesterday when i entered in the gym i…

Yesterday when i entered in the gym i got entry very easily but i forget my sipper in my car and then i tried to re enter in the gym the qr not working and i am unable to enter in the gym .

May 27, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

We're really sorry that you were unable to gain access to the gym on this occasion, but please don't let that be your last visit...

Our gyms have barriers at the entrance which you can open using our contactless entry app. If you are unable to gain entry for whatever reason, there is a green button near the gates. Press that and it alerts a member of staff to your presence. Someone will come over to help.

If you'd like any further support or to chat about the issue you faced, please contact your gym on: wolverhampton@jdgyms.co.uk

Take care
The JD Gyms Team 💚

Rated 2 out of 5 stars

Not enough machines

Not enough machines, if you have a sitter, it adds 20 minutes to your day. Also, not even close to enough collars for the weights, watched so many people risk injury to themselves and others because not enough of them to keep weights safely attached.

May 7, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 2 out of 5 stars

Unable to access equipment

Unable to access equipment

April 21, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

If you are struggling with the equipment, you can call the gym for assistance or email the general manager on wolverhampton@jdgyms.co.uk

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Not particularly happy

Never told at joining that sauna closed at 10pm. Never told that the main changing room locks at 12am leaving nothing but 1 disabled shower to use. What’s more, the main toilets are also closed but a SINGLE downstairs toilet is supposed to be opened at this time. I’ve been 3 times now and 2 of the times the downstairs toilet IS NOT OPEN after midnight leaving the gym in essence “breaking the law.” Furthermore, I have noticed that the cleaner that is supposed to be there locks himself away in the disabled shower/toilet and sits on the phone for half the night….! I don’t believe I will be staying a member for long (including my wife) as the one time the downstairs toilet was open, it was in a absolutely horrendous state!

April 23, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thank you for taking the time to leave us your review.

We are very sorry to read that your feedback is negative and completely understand your frustrations.

We have flagged your review to the area manager for them to look into. We hope that we can resolve these issues going forward rather than lose you and your wife as valued members.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Best Gym

Easy to find
A lot of equipment to use
Clean
Friendly and professional staff

April 16, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐

Best wishes
The JD Gyms Team 💚

Rated 4 out of 5 stars
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thank you for leaving us a review, we love to hear that you are enjoying your gym experience with us ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Good experience.yes it's a good gym in…

Good experience.yes it's a good gym in Wolverhampton

April 12, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐

Best wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

Awful

Awful. Double charged me no explanation and when i complained they banned my account. Total rip off!!

April 6, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi David

It looks like something has gone wrong. We are very sorry for the inconvenience this will have caused you.

Please can you send an email query through our website and someone from the member service team can look into this for you.

https://www.jdgyms.co.uk/general-enquiries-form/

Best wishes
The JD Gym Team 💚

Rated 5 out of 5 stars

I recommend JD Gyms to everyone !

The gym is big enough for everyone, good air quality, classes are amazing.
Staff very professional and helpful.
I recommend JD Gyms to everyone!

April 2, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there,

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

I rejoined after a couple of years due…

I rejoined after a couple of years due to health, had really nice pt instructor help me out

March 30, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

Rated 2 out of 5 stars

Spin bikes not maintained

Wolverhampton gym. Three spin bikes not in a good state of repair. One: seat post wouldn’t lock. Two: resistance and display not working. Three: missing foot.

These are potentially dangerous. You need to check them more often.

No-one around to report them to, so what am I supposed to do?

March 29, 2024
Unprompted review
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thanks for leaving us some feedback. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.

We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. If you can't see a member of staff, you can email the General Manager on wolverhampton@jdgyms.co.uk

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Eurocarparks fines

First of all I'd like to say that this rating isn't for Jd gym Wolverhampton the gym itself is amazing, but my issue is with the carpark company eurocarparks... I will explain. I joined Jd gym In Wolverhampton on19/06/23 I wasn't told I had to input my registration in to the pad provided, i use to train late at night so there was no staff or clear signs inside the gym till recently. I ended up getting about 4 car park fines from Eurocarparks, I challenged the fines with the proof that was provided to me by the assistant manager (she was very helpful). After provided the evidence eurocarparks kept sending me fine reminder for one of the fines but the others were cleared. They have been harrasing me till this day and only recently they've sent me a letter from dcb legal to pay £170 or face further action. I have and will keep refusing to pay as I have showed clear proof that I was at the gym. If you could help me out further in this matter I would really appreciate it as I'm still a member at your gym and I wouldn't want to leave. Thank you

June 24, 2023
Unprompted review
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Information regarding parking at any of our clubs is available on the home page of the club, on the JD Gyms website. There is also signage in the gym, to make members aware of the parking procedures. There are certain gyms we have an affiliation with, but this is very few. If a fine is received at the gym, then we would suggest emailing the gym directly at wolverhampton@jdgyms.co.uk for further assistance.

Although it sounds as though they have helped as far as they re able to. Unfortunately we are unable to revoke parking fines. We can provide any evidence of your attendance at the gym though.

We hope this helps

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Well organized

The trainers are friendly and gym equipments are all in good shape .

March 19, 2024
JD Gyms - Wolverhampton logo

Reply from JD Gyms - Wolverhampton

Hi there

Thank you for the fabulous review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪

Keep up the great work 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look