Great experience, ordered easily with item in stock, paid and received my items in 2 days. Was kept fully informed on dispatch and courier information. It's great to be able to leave a positive review... See more
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Very fast delivery. Ordered paint on Friday lunchtime and it was delivered the next day. Also, it was the cheapest on the internet, including at Amazon and ebay, and £20 cheaper than B+Q! Would def... See more
Company replied
Excellent company selling top brands at very competitive prices. Quick delivery and well packaged. Have used a couple of times and will definitely use again. Highly recommended.
Company replied
Company details
Written by the company
JDS DIY is your one stop shop for all the home and business DIY requirements. We work hard to ensure all your projects are successfully implemented. Do it yourself, do it your way.
Contact info
UNIT S HIGHFIELD ROAD, M38 9ST, Manchester, United Kingdom
- 0161 241 6842
- customercare@jdsdiy.com
- jdsdiy.co.uk
4.1
Great
814 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
This company is a SCAM
This company is a SCAM. Do not buy from them! You will not receive your package and then they will refuse to refund you. You'll get a never-ending cycle of AI generated junk masquerading as 'customer service' in an attempt to delay actually dealing with the problem. They have zero respect for the customer and you'll likely lose money dealing with them. AVOID at all costs.
September 30, 2025
Unprompted review
Possible scam
Very poor service, and it's starting to look like a scam. I ordered a large can of outdoor paint at an amazing price. It started off really well - dispatch and delivery were both quick. However, the arrival of the parcel was where the awful customer service began. They had sent me the incorrect product - a much more inferior product that was absolutely no good to me - but I understand that people make mistakes, so no harm done in itself, but obviously I needed the item I had ordered. I contacted customer service, who advised that I could either have a refund or replacement on return of the item - a return that they paid for - absolutely fine. I asked for a replacement, because, again, I still needed the correct item, and was then told that they didn't have any more in stock - fine, a refund it would be. The parcel got collected from me on the 4th August - it's now the 11th September and I'm still awaiting my promised refund. I emailed them on the 28th August, but they've not responded, and it's now 2 weeks later. My advice? Avoid like the plague
September 11, 2025
Unprompted review
Wrong item. Ignored multiple communications
Wrong item received. Never answer phone.
Not responded to any emails or messages on their website which is now down. Called multiple (16) times no answer
Either completely incompetent or a scam.
Definitely avoid if you actually want what you are paying for. Worst online shopping experience.
I've now contacted paypal to help resolve.
August 21, 2025
Unprompted review
Company delivered the wrong product
Company delivered the wrong product, will not answer the phone or any emails to rectify the issue. I have £90 worth of incorrect paint that they will not respond to my requests to either refund or send the correct items. No one seems to be able to answer the phone or emails. Absolute scam, do not use this company!!
August 21, 2025
Unprompted review
To be fair you packet each and every…
To be fair you packet each and every parcel with tape and in sealed bag's but 4 out of 7 paint pots had seeped out, contained in the seal bag but all over the pot...Im not sure how you could fix this but apart from that.....i love the paint.
July 27, 2025
Reply from JDS DIY LTD
Hello Sharon,
Thank you for your feedback. We’re glad to hear you’re happy with the paint, though we understand the frustration with the leakage. While we take care to package all items securely, some products can be affected during transit, and we’re reviewing ways to minimise this further.
We appreciate you bringing this to our attention and have noted your experience. If you need any further assistance, our team is available at customercare@jdsdiy.com.
Best regards,
JDS DIY Customer Care Team
Wrong item sent
I was pleased with the price of the 2.5ltr professional gloss competitively priced compared to other retailers unfortunately 2.5ltr Vinyl mat emulsion turned up? the returns advice was easy by just following the evri returns and the package was wrapped up really well unfortunately they didn't say wether they would send out a new gloss or refund it when they receive the incorrect item back. So to speed things up I thought I'd just order a new one while I return the incorrect item but the delivery date is 2 weeks away? Wow I'm really frustrated with the company's lack of information regarding replacement/refund, I really needed the Gloss to finish off the decorating.
July 30, 2025
Unprompted review
Reply from JDS DIY LTD
Hello F Williams,
Thank you for your feedback. We understand your frustration with receiving the wrong item and the lack of clarity regarding the replacement or refund. While we aim to ensure all orders are accurate and processed smoothly, errors can occasionally occur, and we’ll review how we can provide clearer communication in such cases.
We appreciate you bringing this to our attention and have noted your experience. If you need further assistance, our team is available at customercare@jdsdiy.com.
Best regards,
JDS DIY Customer Care Team
Dulux satinwood
Paint at a great price and great delivery would use this retailer again.
July 25, 2025
Reply from JDS DIY LTD
Hello Peter,
Thank you for your feedback. We’re pleased to hear you were happy with the price and delivery of your paint. It’s great to know you’d choose to shop with us again.
We appreciate you taking the time to share your experience and look forward to your next order.
Best regards,
JDS DIY Customer Care Team
Reply from JDS DIY LTD
Hello Paul,
Thank you for your feedback. We’re glad to hear you were happy with your purchase.
We appreciate you taking the time to share your experience and hope to serve you again soon.
Best regards,
JDS DIY Customer Care Team
Reply from JDS DIY LTD
Hello Cal,
Thank you for your feedback. We’re pleased to hear you were happy with the price and impressed by the fast, efficient delivery.
We appreciate you taking the time to share your experience and look forward to your next order.
Best regards,
JDS DIY Customer Care Team
Would not buy again from this vendor
Wrong item was sent to me. In further e-mail correspondance, there was no apology or offer to send the correct item. Even the shipping charge were returned only after asking for it. The tone and tenor of e-mail left an unpleasant impression
It was my first purchase from this vendor. Never again.
July 25, 2025
Reply from JDS DIY LTD
Hello Anand,
Thank you for your feedback. We understand your frustration with receiving the wrong item and the experience you had during the resolution process. While we aim to handle such situations efficiently and professionally, it’s clear this did not meet your expectations.
We appreciate you bringing this to our attention and have noted your experience. If you have any further concerns, our team is available to assist at customercare@jdsdiy.com.
Best regards,
JDS DIY Customer Care Team
Great purchase
The website was easy to navigate. I was able to find my product easily and not only was the pricing great, the delivery was fast. Very happy with the purchase and experience
July 25, 2025
Reply from JDS DIY LTD
Hello Shelly,
Thank you for your feedback. We’re glad to hear you found the website easy to use, were pleased with the pricing, and received your order quickly. It’s great to know you were happy with the overall experience.
We appreciate you taking the time to share your experience and look forward to serving you again.
Best regards,
JDS DIY Customer Care Team
Outstanding services and Excellent…
Outstanding services and Excellent after sales customer services
July 20, 2025
Unprompted review
Reply from JDS DIY LTD
Hello Muhammad,
Thank you for your feedback. We’re delighted to hear you were pleased with our service and after-sales support. It’s great to know we could meet your expectations.
We appreciate you taking the time to share your experience and look forward to your next order.
Best regards,
JDS DIY Customer Care Team
Good website
Good website, excellent prices and very fast delivery. Highly recommend.
July 14, 2025
Unprompted review
Reply from JDS DIY LTD
Hello Clare,
Thank you for your feedback. We’re glad to hear you found the website easy to use and were happy with the pricing and delivery speed. Your recommendation is much appreciated.
We appreciate you taking the time to share your experience and look forward to serving you again.
Best regards,
JDS DIY Customer Care Team
Purchase not delivered after 8 days…
Purchase not delivered after 8 days still no delivery date. JDS no help. Good price but DIYers be prepared to wait a long time and get your order in a few weeks before you need to use it!
July 19, 2025
Unprompted review
Reply from JDS DIY LTD
Hello Gus,
Thank you for your feedback. We understand the frustration caused by the delay and the impact it may have had on your plans. While we aim to meet all delivery timelines, there are rare occasions where delays can occur outside our control.
We appreciate you bringing this to our attention and have noted your experience. As your order has already been refunded, no further action is required — but if you have any other concerns, our team is available to assist at customercare@jdsdiy.com.
Best regards,
JDS DIY Customer Care Team
Good product at a great price
The product was at a good price and exactly as described. The only slight downside was that I had to contact customer services to chase up the delivery, but once contacted it was quickly resolved.
July 12, 2025
Unprompted review
Reply from JDS DIY LTD
Hello Allan,
Thank you for your feedback. We’re pleased to hear you were happy with the product and pricing. While we aim for smooth deliveries every time, we’re glad our team was able to resolve things quickly once contacted.
We appreciate you bringing this to our attention and have noted your experience. If you need any further assistance, our team is available at customercare@jdsdiy.com.
Best regards,
JDS DIY Customer Care Team
Competitive price and quick delivery
Competitive price and quick delivery
July 12, 2025
Unprompted review
Reply from JDS DIY LTD
Hello Dorothy,
Thank you for your feedback. We’re glad to hear you were pleased with the competitive pricing and prompt delivery. It’s always great to know when we’ve met our customers’ expectations.
We appreciate you taking the time to share your experience and look forward to serving you again.
Best regards,
JDS DIY Customer Care Team
I have not used the paint yet
I have not used the paint yet, so I cannot comment on that. But it arrived very well packed and in good time.
So I wouldn't hesitate in using JDS DIY LTD again.
July 5, 2025
Unprompted review
Reply from JDS DIY LTD
Hello Katie,
Thank you for your feedback. We're pleased to hear your order arrived well packed and on time. It's great to know you'd feel confident shopping with us again.
We appreciate you taking the time to share your experience and hope the paint meets your expectations once used.
Best regards,
JDS DIY Customer Care Team
Great service…
Great service and product availability very competitive prices including delivery cost
July 7, 2025
Unprompted review
Reply from JDS DIY LTD
Hello Mark,
Thank you for your feedback. We’re glad to hear you were happy with the service, product availability, and competitive pricing — including delivery. It’s always great to know we’re delivering value where it counts.
We appreciate you taking the time to share your experience and look forward to your next order.
Best regards,
JDS DIY Customer Care Team
Great website, great company
Great website, ordering online was easy, my purchase arrived promptly
July 10, 2025
Unprompted review
Reply from JDS DIY LTD
Hello Peter,
Thank you for your feedback. We’re pleased to hear you found the website easy to use and that your order arrived promptly. A smooth shopping experience is exactly what we aim to provide.
We appreciate you taking the time to share your experience and look forward to serving you again.
Best regards,
JDS DIY Customer Care Team
Excellent service
Excellent service. Ordered at weekend and delivered within 2 days. Will definitely be using JDS again.
July 8, 2025
Unprompted review
Reply from JDS DIY LTD
Hello Paul,
Thank you for your feedback. We’re glad to hear your order arrived quickly and that you were happy with the service. It’s great to know you’ll be using JDS again.
We appreciate you taking the time to share your experience and look forward to your next order.
Best regards,
JDS DIY Customer Care Team
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