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Rated 1 out of 5 stars

Crap rubbish service ordered trainers for daughters Christmas in stock for next day delivery..8 days later Sorry order cancelled item not in stock take your money up front 0 customer service.. won’t u... See more

Rated 1 out of 5 stars

Disgusting customer service. No help. Incorrect order received. Sent around houses. Keep getting a robot. Still no further down the line. Facebook. Twitter. Instagram. Website & email. Would not reco... See more

Rated 1 out of 5 stars

Customer service appalling Ordered trackie and hoodie to match 100 pound .it arrived not been tampered with as they tried to blame the courier with the bottoms missing. They investigated..nothing ca... See more

Rated 3 out of 5 stars

Nike air Force 1 07LV8 order number4790086390 Trainers ordered in good time for grandson's birthday. Order not received..... reordered but they sent thewrong size , I was then directed to a drop-off... See more

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1.3

Bad

TrustScore 1.5 out of 5

91 reviews

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1.3

All reviews

(91)

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Rated 1 out of 5 stars

JD Sports is part of the JD group along …

JD Sports is part of the JD group along with Size which becomes obvious when you have bought online from both Size and JD sports. Customer Service doesn't really exist from my experience. The little detail offered online about delivery times and tracking orders are just words and neither have delivered anywhere close to the 3-5 day window. Customer Service states that they will respond within 48 hours, that too appears to be just words after enquiring on day 6 or 7 as a to where your order might be. I have ordered from both companies and had the same, non existent response. I should add that payment happens very quickly of course.

An update on my order with JD after waiting over 10 days without response, they have now cancelled the order because they couldn't fullfil it. Jokers!

There are other retailers out there and my advice is avoid, you have been warned!

April 24, 2017
Unprompted review
Rated 5 out of 5 stars

Perfect

So happy with my Order. I ordered my Boyfriend an EA7 Tracksuit for £175.00. I have never been happier with a purchase and how smoothly the process was. I ordered it on a Sunday and within a couple of days the parcel was at my door in great condition. No Faults at all. Would recommend this company to anyone

November 15, 2016
Unprompted review
Show reviews in all languages. (91 reviews)

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