I want to give shoutout to Nordine from JD Sports in Fields. Absolutely amazing customer service!!! He knows a lot about sneakers and does his job well. I bought sneakers from tricky material and he e... See more
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I bought a pair of Adidas shoes from JD Sports that developed a clear manufacturing defect after only a few uses. Instead of honoring the 2-year 'Reklamationsret' under Danish law, both companies are... See more
It was a good experience from JD sport for shopping online through their own application. Although it is good I have seen some minor disadvantages like I couldn’t exchange the size of the shoes. But I... See more
Company replied
Det er næsten 1 måned og hørte ingen skide på min ordre, And yesterday I was at the JD store in the middle of the city, I asked for help but there was this young Danish woman speaking Danish to me and... See more
Company replied
Company details
About Jdsports
Written by the company
JD Sports er en af Danmarks største leverandører af sportsmode. Der tilbydes et bredt udvalg af løbesko, sneakers, modetøj og tilbehør til både herrer, damer og børn – og 80 % af dette er eksklusivt hos JD. Det nuværende udvalg har produkter fra alle de store sportsmærker, såsom Nike, adidas, Ellesse, Fila, The North Face, Reebok, Converse, Lacoste, Puma... og mange flere, inklusive JD eksklusive brands som McKenzie og Pink Soda Sport
Kontakt OsContact info
United States
- jdsports.dk
2.3
Poor
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
They don't refund money for a long time…
They don't refund money for a long time after returning the goods. They don't respond to messages.
December 22, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unable to unsusvribe from irritating…
Unable to unsusvribe from irritating e-mails. 😡😡😡😡
December 25, 2024
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
This is the third time i buy thing
This is the third time i buy things ad jd. I buy the items , And later i get a email about jd dont have the things i paod for.
So i buy 3 things. Together. Then 2 of the item they dont have. So i recieve 1 item. When i paid for 3. The money i got back. But the point is. They sell things they do not have in the store. So you waste time here, and have work to do buy returning 1 item because 2 other items fit together. It cost me money and time.. and this is third and last time.
December 23, 2024
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
Click and cannot collect
Selected click and collect for an order made online, received an email to say it was ready to collect. A couple of days later went to the Walthamstow store to collect my order, only to be told they don't have it. What an absolute waste of my time, why email customers if the item hasn't been delivered to the store? If only I had checked Trustpilot, I would have saved myself the hassle, and to top it all off, a couple of couldnt care less female staff members.
December 16, 2024
Unprompted review
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
Reply from Jdsports
Hej,
Tak for din tilbagemelding!
Hav en god dag!
Med venlig hilsen,
JD Sports kundeservice
I had an issue with my order which had…
I had an issue with my order which had a problem and it says I should pay for my return.
September 8, 2024
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
The main items were cancelled
The main items were cancelled. Request to cancel the complete order
September 3, 2024
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
Almost 1 month
Det er næsten 1 måned og hørte ingen skide på min ordre, And yesterday I was at the JD store in the middle of the city, I asked for help but there was this young Danish woman speaking Danish to me and said she couldn't help, but their was this muslim girl who speak fluently english on side of her and offer me help and wrote the things what I needed to provide, she called someone on phone and give me answer after that my order was cancelled longtime, which is pisses me, I didn't even get any refund or email🤬never gonna buy in this website again! But thanks to the lady who helped me I forgot to asked her name, she helped me and I got refund after 24 hrs. thro.Paypal🙂
August 29, 2024
Unprompted review
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
I ordered a pair of sneakers that were…
I ordered a pair of sneakers that were on sale, but after 3 weeks of waiting, they told me that your order was lost. It didn't seem right at all
August 17, 2024
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
Another disappointing manager at JD Sport
Just went into JD Sport near Oxford circus. Waiting to pay at the till there were two sets of people in front of me, I could see the girl on the till talking into her radio, she did this several times but got no answer and no one came. After 8 minutes I went to look for someone, they were doing free hair cuts near the entrance of the first floor, not the best place for it as we had to ask people waiting to have their hair cut to move so we could get access to the rest of the floor. I
approached a man who was snapping at another staff member (not a good look), I told him that the girl at the till has been talking into her radio for the past 10 minutes, he snapped at me no she hasn't I have a radio and no has said anything, I said I have been
watching her, he rushed over to the till snaped what's wrong, she said something and showed him some shorts, from what I could see and hear it seemed the shorts had the wrong price on, I heard the man say to the customer do you want them, he then looked around I looked in the same direction as him there was another girl putting clothes on a rack, as he walked in the opposite direction from her he snapped can you get on till I presume it was her that he was talking to as there wasn't anybody else I could see on the shop floor at that point he then continue to walk away I could see the poor girl on the tail looking very embarrassed and apologizing to the man she was serving I asked if this was a her manager she said yes he is the store manager I said he's not very polite is he and she just strugged her shoulders didn't say anything. If this is the example he sets for his staff it not at all professional regardless of how stressed you are we do not behave like that and you definitely don't snap at a customers never mind your staff in front of customers I understand we all have off days but sometimes you need to know when to take five minutes to just take a deep breath and then recompose yourself and come back onto the shop floor it was embarrassing for us the customers never mind how that poor girl felt. That manager was dame right rude to everyone around him.
He needs to be reminded of what his position means within that store it's not the first time I've had to complain about a JD Sport manager and the attitude they have towards customers.
August 23, 2024
Unprompted review
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
Thank you for Big help and transport…
Thank you for Big help and transport was very fast✅
July 29, 2024
Reply from Jdsports
Hej,
Tak for din tilbagemelding!
Hav en god dag!
Med venlig hilsen,
JD Sports kundeservice
Reply from Jdsports
Hej,
Tak for din tilbagemelding!
Hav en god dag!
Med venlig hilsen,
JD Sports kundeservice
Reply from Jdsports
Hej,
Tak for din tilbagemelding!
Hav en god dag!
Med venlig hilsen,
JD Sports kundeservice
It was a good experience from JD sport…
It was a good experience from JD sport for shopping online through their own application. Although it is good I have seen some minor disadvantages like I couldn’t exchange the size of the shoes. But I can say that it’s reliable.
July 20, 2024
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
Reply from Jdsports
Hej,
Tak for din tilbagemelding!
Hav en god dag!
Med venlig hilsen,
JD Sports kundeservice
No stock for items shown online
I was frustrated with couple of online orders for available items on the website and not available in the real stock. After my order, I got a notification of canceling my order because of the availability.
July 21, 2024
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
Worst place to do shopping.Placed an…
Worst place to do shopping.Placed an order and never received that.
July 17, 2024
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
Do You Got people in the depot which…
Do You Got people in the depot which keeps the discount items for Them? Tryed to Buy discount shoes multiple time, every time after purchase( 1hour later) Got e-mail , the item is not available,but on Stock looks available !
July 17, 2024
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
Reply from Jdsports
Hej,
Tak for din henvendelse.
Hvis du har brug for hjælp, er vi til rådighed og hjælper gerne.
Udfyld venligst kundesupport-webformularen ved at følge linket nedenfor. Inkluder følgende oplysninger. ordrenummer, kundenavn, e-mail-adresse, faktureringsadresse, postnummer.
https://www.jdsports.dk/customer-service/contact/
Med venlig hilsen,
JD Sports kundeservice
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