J Edwards & Son Funeral Directors Reviews 

63
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We cannot thank J Edwards Funeral Directors enough for the care and compassion they showed us when arranging my mum’s funeral. From the very beginning, Cara looked after my brother and me with... See more

Rated 4 out of 5 stars

I can’t fault anything about JEwards and Sons . They warm, friendly, polite and nothing was too much trouble for them . Right from the beginning meeting the lovely lady who talk me though the funeral... See more

Company replied

Rated 5 out of 5 stars

Cannot thank Cara and the funeral team on the day enough. They demonstrated kindness, care and compassion throughout the whole process, gifting me and my family our time to grieve, without the adde... See more

Company replied

Rated 5 out of 5 stars

Absolutely impecible service from start to finish. From the very first phone call, we were dealt with the utmost respect, sympathy & dignity while dealing with our requests. Due to events outsde... See more

Company replied

Company details

  1. Funeral Director
  2. Funeral Home
  3. Non-Bank Financial Service

Written by the company

We promise to give you the best end of life care, support and experience with a compassionate and ethical approach. Whether you’re arranging a funeral now or planning for the future, we’ll give you the time, understanding and respect to ensure a fitting tribute. J Edwards Funeral Directors are based in Waterlooville and are available 24 hours a day, 7 days a week.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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4.8

All reviews

(63)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

compassionate, caring and detailed

We cannot thank J Edwards Funeral Directors enough for the care and compassion they showed us when arranging my mum’s funeral.

From the very beginning, Cara looked after my brother and me with such kindness, sincerity and understanding at an incredibly difficult time. She was calm, caring and compassionate throughout, keeping us informed every step of the way while giving us the space and time we needed to make decisions.

Cara always made sure we knew where Mum was and what would happen next, which gave us great reassurance at a very emotional time.

The whole team provided a truly caring and professional service, and we would have no hesitation in recommending J Edwards Funeral Directors. We are extremely grateful for everything they did for us and for Mum.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Cara, the best.

Cara, within the office, seems to go out of her way to make sure everything is exactly as you want it to be. John on the day of the funeral was lovely, friendly and again made the day, just as it was required.
All in all a great help when you need it most.
Can only say a huge thank you to J Edwards & Son.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to publicly share my…

I would like to publicly share my appreciation and respect for Alan, a true gentleman who possesses exceptional integrity and empathy. My father found you years before his departure from this world and that was good enough for me. The positive and mutual regard he exhibited for my father was second to none, he is a gentleman who is true to himself and strives to maintain the wishes of those deceased amongst the emotional torment of the living.
He is a man who I could quite happily sit down with and put the world to right.
In a world that is often not all as it seems, Alan is the epitome of genuineness.
Furthermore, he does not suffer fools gladly.
His adoration for his own family was clear as he spoke of his father in law John’s DIY legacies . Additionally, the praise he expressed for his staff can be commended,. Lest We Forget.

Thank you Alan for being you

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

A difficult funeral handled excellently

Cara and her team were caring, sensitive and helpful. We were able to include some personal artifacts in the coffin. We requested a celebrant who could pull something out of very little and Janice did just that. The overall experience on the day came together brilliantly and the family felt that the send off was as good as it could be. Thank you.

May 2, 2025
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Reply from J Edwards & Son Funeral Directors

Thank you for taking the time to leave a review. We are pleased that Cara and the team at J Edwards were so caring and helpful.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Everything I requested was provided…as above

Everything I requested was provided with understanding and sympathy, helpful hints and suggestions

May 15, 2025
J Edwards & Son Funeral Directors logo

Reply from J Edwards & Son Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues in at J Edwards were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Cara was always understanding

Cara was always understanding, helpful, considerate, attentive and gave full guidance. She was a great relief to me, as I had never had to deal with a funeral before. Nothing was too much trouble. The appointed vicar Janice produced a very skilful use of words for the eulogy. Everything went smoothly and professionally on the day. Would highly recommend this company to anybody.

May 7, 2025
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Reply from J Edwards & Son Funeral Directors

Dear Mr And Mrs Stockham

Thank you for taking the time to leave a review. We are pleased that Cara at J Edwards was so helpful and considerate and that everything went smoothly on the day.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

With extreme grateful thanks.

In a very upsetting time everyone i spoke to were excellent. Cara couldnt have done any more, what a lovely caring person. Everyone down to the car driver were excellent.my family have used edwards since 1975 abd will continue to do so.

April 1, 2025
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Reply from J Edwards & Son Funeral Directors

Dear Mrs Glover

Thank you for taking the time to leave a review. We are pleased that Cara at J Edwards was so lovely and caring during this difficult time.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

EDWARDS FUNERAL DIRECTORS.

The people at edwards were very helpful,sincere and kind. They explained and supported us through the whole process and we're very carefull to listen to our every concern.

March 7, 2025
J Edwards & Son Funeral Directors logo

Reply from J Edwards & Son Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Cara and the team have been brilliant…

Cara and the team have been brilliant on the three occasions we have needed their services.
They provide a calm, unhurried and private meeting space to make sure the funeral passes in the right way.

February 17, 2025
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Reply from J Edwards & Son Funeral Directors

Thank you for taking the time to leave a review. We are so pleased to hear that you found our services helpful and that Cara and the team at J Edwards were able to provide you with a calm and supportive environment during a difficult time.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Care and kindness

A kind, considerate and thoughtful service. Have used twice and would highly recommend. Cara, in branch and Hayley from the after hours team were exceptional and a credit to the business. Nothing was too much trouble and the small incidentals even for a direct funeral were included. Thank you.

January 7, 2025
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Reply from J Edwards & Son Funeral Directors

Dear Analiese

Thank you for taking the time to leave a review. We are pleased that Cara and the team at J Edwards were so kind and considerate.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Cara is incredible

When my step father died suddenly we came upon J Edwards purely by chance. And I can say with all honesty when you asked how our experience was. Is that is was just what we needed. CARA is worth her weight in gold and then some.
So friendly understanding and willing to do what felt above and beyond. Helping us with advice as we had never done this before she gave us all the information that we could ever need. She’s an absolute credit to the branch.

January 10, 2025
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Reply from J Edwards & Son Funeral Directors

Thank you for taking the time to leave a review. We are pleased that Cara and the team at J Edwards were so friendly and understanding whilst arranging your step father's funeral.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Funeral Arrangements

Very pleased with the service we received, J.Edwards & Son managed to arrange a funeral very quickly and sympathetically with no hard sell. Helpful and respectful staff both in the funeral home and the transportation team. Very professional throughout, and highly recommended.

January 15, 2025
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Reply from J Edwards & Son Funeral Directors

Dear Mark

Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were so helpful and respectful and that you were very pleased with the service you received.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Good personal service.

December 20, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Rachel

Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Cara has been so patient

Cara has been so patient, caring and professional with all my family with the loss of our dear Mum. She has shown total respect resulting in a well co ordinated and seamless funeral.

November 27, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Mrs Cooke

Thank you for taking the time to leave a review. We are pleased that Cara at J Edwards was so patient and caring whilst you were arranging your mum's funeral.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

An excellent sympathetic service

An excellent, sympathetic service from start to end. Excellent advice offered & sympathetically delivered whilst making the necessary arrangements & culminating in a faultless service on the day. My thanks go to the entire team for making a difficult day pass smoothly.

November 12, 2024
J Edwards & Son Funeral Directors logo

Reply from J Edwards & Son Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Very professional and compassionate service from all

Very professional and compassionate service from everyone at Edwards

September 24, 2024
J Edwards & Son Funeral Directors logo

Reply from J Edwards & Son Funeral Directors

Dear Sara

Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

J E Edwards in Waterlooville provided excellent service

J Edwards (Waterlooville) and especially Cara provided excellent service to me and my family throughout. I had to arrange the funeral from a long way away but communication was smooth both in person and over the phone. Every detail was explained and we were dealt with with care and compassion as was my dad who had passed. Paula and Jonty (?) on the day were amazing and patient and everything went as planned. Flowers were beautiful and every detail was catered for. Would recommend.

September 9, 2024
J Edwards & Son Funeral Directors logo

Reply from J Edwards & Son Funeral Directors

Dear Jane

Thank you for taking the time to leave a review.

We are pleased that Cara and the team at J Edwards were caring and patient whilst you were making the arrangements for your dad's funeral.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

David Bull

Cara was so careing and helpful I’ve used Edward’s many times over the years everything was perfect thank you. Are day was made more easier with all your help once again thank you.

September 5, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Lydia

Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

excellent service

an excellent service from start to finish, so much care & compassion, special thanks to Cara for her dedication & attention to detail.

August 22, 2024
Unprompted review
J Edwards & Son Funeral Directors logo

Reply from J Edwards & Son Funeral Directors

Dear Mr Marsh

Thank you for taking the time to leave a review. We are pleased that Cara and the team at J Edwards were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Cara is an absolute asset to Edwards

Cara is an absolute asset to Edwards. So compassionate and caring to us all. On the day of the funeral, everything went smoothly and staff were very smart and again showed great compassion.

August 12, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Tracey

Thank you for leaving a review. We are pleased that Cara and the team at J Edwards were so compassionate and caring and the day went smoothly.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

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