J Edwards & Son Funeral Directors Reviews 

63
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We cannot thank J Edwards Funeral Directors enough for the care and compassion they showed us when arranging my mum’s funeral. From the very beginning, Cara looked after my brother and me with... See more

Rated 4 out of 5 stars

I can’t fault anything about JEwards and Sons . They warm, friendly, polite and nothing was too much trouble for them . Right from the beginning meeting the lovely lady who talk me though the funeral... See more

Company replied

Rated 5 out of 5 stars

Cannot thank Cara and the funeral team on the day enough. They demonstrated kindness, care and compassion throughout the whole process, gifting me and my family our time to grieve, without the adde... See more

Company replied

Rated 5 out of 5 stars

Absolutely impecible service from start to finish. From the very first phone call, we were dealt with the utmost respect, sympathy & dignity while dealing with our requests. Due to events outsde... See more

Company replied

Company details

  1. Funeral Director
  2. Funeral Home
  3. Non-Bank Financial Service

Written by the company

We promise to give you the best end of life care, support and experience with a compassionate and ethical approach. Whether you’re arranging a funeral now or planning for the future, we’ll give you the time, understanding and respect to ensure a fitting tribute. J Edwards Funeral Directors are based in Waterlooville and are available 24 hours a day, 7 days a week.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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4.8

All reviews

(63)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very happy!

Very happy!
Good service!

June 18, 2024
J Edwards & Son Funeral Directors logo

Reply from J Edwards & Son Funeral Directors

Dear Rachel,

Thank you for taking the time to leave a review.

We can see from the content of the review that you were happy with our services, however we have been given one star.

Would you be able to change this to 5 please, or if there was an issue with our services please do contact us to help us understand more.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

J Ewards arranged everything extremely…

J Ewards arranged everything extremely well and we have absolutely no complaints about anything they have done.
Our only negative is the CO-OP had an advertising sticker in the hearse which was very disappointing to see when they turned up Also who wants to give a review after the loss of a loved one! I’ve done it because I keep getting sent don’t forget to leave your review just to get them to stop.
I agree with everyone else Cara is outstanding and all the other staff were excellent on the day .

June 19, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Ian M,

Thank you for taking the time to leave a review.
We are pleased that our colleagues, especially Cara was able to offer the best care, support and experience.

We apologise for any inconvenience or distressed caused by both the hearse boards and these Trustpilot emails.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Cara was brilliant from start to…

Cara was brilliant from start to finish. Nothing was to much trouble for her. The day ran very smoothly with no problems at all and the rest of the staff on the day were great

June 21, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Heather Taylor,
Thank you for taking the time to leave such a positive review.
We are pleased that Cara was able to look after you all so well and that the service on the day also went so well.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

The care and compassion at all times

The care and compassion provided was personal and very kind. Kept us informed throughout the process of arranging the funeral.

March 4, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Mrs Lawton

Thank you for leaving a review. We are pleased that our colleagues at J Edwards were so kind and compassionate and kept you informed at all stages whilst arranging the funeral.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent and professional services

Excellent and professional services.
Kind and understanding staff.
I would recommend this company in your time of need.

April 16, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Susan

Thank you for leaving a review. We are pleased that our colleagues at J Edwards were so kind and understanding and provided such excellent and professional services.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

How caring and understanding this Company is at such a distressing time.

Cara is what made the difference at such a distressing time for myself and my family. She is so caring and thoughtful. Always welcoming and ready to assist in any way she could. Suggesting things that we had forgotten at such a traumatic time.
To us Cara is J. Edwards.

April 16, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Mrs Bromly

Thank you for taking the time to leave a review. We are pleased that Cara at J Edwards was so caring and thoughtful during this distressing time.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 4 out of 5 stars

I wounded full send send offcan’t fault anything about JEwards…

I can’t fault anything about JEwards and Sons . They warm, friendly, polite and nothing was too much trouble for them . Right from the beginning meeting the lovely lady who talk me though the funeral so plesent and friendly . The funeral worked out Pat and all the funeral went so well . I would recommend this firm to anyone my husband could not have a better send off ❤️❤️❤️

April 4, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Pauline Woodland
Thank you for taking the time to leave such a positive review.
We are pleased that all involved were able to look after you and your family so well.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

The help compassion and professional

The help compassion and professionalism that I received throughout the very sad arrangements of my brothers funeral… a big thank you to Cara and her team …

March 1, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Mrs Blyth

Thank you for leaving a review. We are pleased that Cara and the team at J Edwards were so helpful and compassionate during the very sad time of arranging your brother's funeral.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent and compassionate service

Cara the funeral coordinator was very easy to talk to and provided excellent service in arranging my Mum’s funeral service.
The staff on the day were very well presented and the attention to detail was superb.

March 5, 2024
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Reply from J Edwards & Son Funeral Directors

Dear Mrs Wales

Thank you for leaving a review. We are pleased that Cara at J Edwards provided such an excellent service whilst you were arranging your mum's funeral and that the staff on the day were so well presented.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars
J Edwards & Son Funeral Directors logo

Reply from J Edwards & Son Funeral Directors

Dear David

Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Caring

Caring, attentive, considerate and sympathetic staff during a difficult and emotional time.
Expectations managed carefully and we were kept advised of progress throughout.
Options explained and time taken to discuss and review these.
Made an uncomfortable and unexpected event that much easier to deal with.

December 11, 2023
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Reply from J Edwards & Son Funeral Directors

Dear Richard

Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

I recently lost a distant relative

I recently lost a distant relative, I live in Essex she lived in Hampshire I had to sort out everything by phone, I was pleased how everything was handled and in a sympathetic way. I was kept up to date with everything by phone mostly which I found being elderly was better for me.

December 10, 2023
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Reply from J Edwards & Son Funeral Directors

Dear Mrs Slade

Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Cara was so lovely and thoughtful with…

Cara was so lovely and thoughtful with everything that we needed and spoke about nothing was too much trouble at anytime

November 14, 2023
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Reply from J Edwards & Son Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Great service

Cara Jenny and all the staff have Been amazing and made a dreadful time much more bearable. Providing a seemless and professional service but at a very personal level.

November 10, 2023
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Reply from J Edwards & Son Funeral Directors

Dear Julian

Thank you for leaving a review. We are pleased that Cara, Jenny and the team at J Edwards made such a dreadful time more bearable.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 2 out of 5 stars

Wrong measurements

We had planned a burial at the Natural Burial Site first, to be followed immediately by a Thanksgiving/Memorial Service at the church. On arrival at the site it was discovered that the funeral directors had given the burial site incorrect measurements and the hole was too small for the coffin - 5 inches too short and 3 inches too narrow!! I consider this to be inexcusable, especially as the burial site had actually queried the measurements as they seemed a bit small! This meant that the family were unable to have a burial and we had to leave the coffin on the surface when we left for the church. The site were very upset, and began digging as soon as we left. They have assured us that my husband had a dignified burial. Our driver had also received incorrect instructions concerning the flower arrangements, but that was fairly insignificant when compared to the burial.

October 16, 2023
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Reply from J Edwards & Son Funeral Directors

Dear Mrs JM,

Thank you for taking the time to leave a review.

We are deeply sorry there seems to have been an issue with this burial.

I believe one of our Area Client Experience Managers has been in contact to discuss.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Thank you, Cara!

Can't thank Cara enough for her help throughout this tough time. Cara went above and beyond to make sure we had the best experience with J Edwards. Being so kind and compassionate at a sad time for my family really made a difference. She is a very kind lady. Thank you to everyone at J Edwards.

Cant recommend them enough.

October 6, 2023
J Edwards & Son Funeral Directors logo

Reply from J Edwards & Son Funeral Directors

Dear Lucy,

Thank you for taking the time to leave such a lovely review.
We are pleased that Cara went above and beyond during this tough time and we will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Cara - just amazing!

Cannot thank Cara and the funeral team on the day enough. They demonstrated kindness, care and compassion throughout the whole process, gifting me and my family our time to grieve, without the added stress of arranging the funeral - Cara took all that away from us and provided us with the perfect send off we'd wanted for our Mum/Wife.

Would highly recommend Cara & J Edwards - you are a shining star! Thank you doesn't seem enough.

September 28, 2023
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Reply from J Edwards & Son Funeral Directors

Dear Ali

Thank you for taking the time to leave a review. We are pleased that Cara and the team at J Edwards were so kind, caring and compassionate and gave your mum such a perfect send off.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

An extremely proffesional team

I was very impressed by the very professional manner in the way that every aspect of the funeral arrangements were conducted
This made a very sad and stressful time so much easier for his elderly almost housebound wife. I would like to have my thanks passed on all concerned for the way they expertly and sympathetically arranged the funeral.

September 22, 2023
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Reply from J Edwards & Son Funeral Directors

Dear Mr Matthews,

Thank you for taking the time to leave a review.

We are pleased that all our colleagues involved in the funeral arrangements were able to make this time a little bit easier for the family.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Brilliant Service

Brilliant Service. Couldn't fault anything. Cara kept us up to date. Telephoning and checking we were happy with all the funeral arrangements and emailing appropriate paperwork etc.

September 5, 2023
J Edwards & Son Funeral Directors logo

Reply from J Edwards & Son Funeral Directors

Dear Margaret

Thank you for taking the time to leave a review. We are pleased that Cara at J Edwards was able to offer the best care, support and experience.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Such a lovely considerate team

I recently had the unfortunate task of making arrangements for my beloved mother's funeral, and I cannot express enough gratitude and appreciation for the exceptional service provided by J Edwards & Son Funeral Directors during this difficult time. From the moment we walked through their doors, their compassionate and professional staff went above and beyond to ensure that every detail was handled with utmost care and respect.

First and foremost, I was struck by the warm and welcoming atmosphere of J Edwards. Despite the nature of their work, the staff exuded empathy, understanding, and a genuine desire to support Me, my brother and sister in our time of grief.

Cara was an absolute pillar of strength throughout the entire process. Her knowledge, expertise, were evident from our initial consultation. She patiently listened to our wishes, offering guidance and suggestions without ever imposing her own preferences. Her exceptional organizational skills ensured that everything ran smoothly, relieving us of unnecessary stress during an already emotionally charged period.

The funeral home itself was Well maintained, Clean and tidy

J Edwards attention to detail was remarkable. The presentation of my mother's remains was handled with great care and respect. Although i never expirienced it but my sister did. The embalming and preparation were carried out with the utmost professionalism, ensuring that my mother looked peaceful and as though she were merely asleep.

Throughout the entire process, Cara displayed a level of compassion and empathy that went above and beyond their professional duties. She was always available to answer our questions and address our concerns,

In conclusion, I cannot recommend J Edwards & Son Funeral Directors enough. Their unwavering dedication to providing exceptional funeral services, combined with their compassionate and empathetic staff, truly sets them apart. During one of the most challenging times in our lives, they provided solace, comfort, and professionalism beyond compare. I will forever be grateful to them for their care and support.

April 9, 2023
J Edwards & Son Funeral Directors logo

Reply from J Edwards & Son Funeral Directors

Dear Mr French

Thank you for leaving a review. We are pleased that Cara at J Edwards was so compassionate and empathetic whilst arranging your mother's funeral.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

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