Jenni AI Reviews 146

Jenni AI uses deceptive business practices to auto-renew and will refuse a refund if you do not contact them within 7-days of noticing said error. Considering that the business does not send user notifications for renewals, receipts or invoices, beware providing them with your card details. Cancelling a subscription is difficult, so I would highly discourage other potential customers from sharing their billing information with this company, as they will charge you. Simple Google searches reveal that this is a common occurrence. I felt dismissed by their customer service team and will warn anyone from working with or subscribing to their service in the future. BEWARE.

I had apparently signed up when I did my PhD, but did not know what email I used! A payment went through that I didn’t expect and I wanted the service turned off. I sent an email to their support and within minutes, this person named Kate came to the rescue. She searched, found my wayward account, and processed my refund. Service like that is rare!!

It’s so useful and the service is good as well

Jenni.ai seems to have a great balance between authentic source generation and balanced support to my ideas in writing. It is evolving in the background, i have seen their beta version of being able to use docx and things like ability to refer back to older chats will really help. Overall as an AI assistant i am impressed.

Excellent App
helps with my research

Overall, I really love Jenni.ai and am working on improving my skills within. There is just a lot on the market right now related to research and AI, so I have enjoyed its ease of use. The customer service was excellent and fast, and luckily, I was able to cancel the annual plan within the 7-day window that I almost missed. If you are using it regularly, it is definitely worth it! I would recommend that the company extend the 7-day policy to 30 days to give customers time to review their billing and identify any missed discrepancies, especially with annual plans.

Helped a lot in my research writing. You just need to have proper prompts, proper overview of your paper, and proper usage of limitations for your ai chat editing. What I didn't like when AI chat suddenly stopped working on the last day that I am about to unsubscribe.

Jenni AI helped me a lot during my online class, as all the topics I needed were readily available, and I could choose the reference format I needed.
The staff were so helpful, especially Kate, who assisted me with my subscription issue. She was so accommodating and patiently settled my issue.
Thank Jenni AI and more power!

I used Jenni AI to construct my thesis, as the literature review is a central part of it. I wanted to make this part crisp, concise and insightful. Jenni AI helped me construct my thought step by step. One thing I want to convey here, that I did not subscribe to it to make my brain inactive and AI to allow to write my thesis. I, on the other hand, tried to arrange my literature review in a way that a person from any broader area of research would be able to find it as an interesting read, paving the path towards reaching the core of my research, in a way of storytelling. I am grateful to Kate as she helped me to overcome a major hurdle, cheers to her kindness. I recommend Jenni AI to build and re-shape your thesis and other scientific writings.

This has been a life-saver for my PhD! As someone who often experiences writer's block, Jenni really helps with giving suggestions on how to form your sentences, while still giving you full control of the content. I highly recommend Jenni to anyone struggling with academic writing but having a tight deadline.

Also nice to see that they are still improving the service! Im part of the beta group and often get new functionalities to try out. Via the chat box, i can directly share my thoughts with the developers, who have been very nice and understanding so far.

The quality of the service was great. Especially for crafting an initial draft for scientific report. Much less hallucination compared to other AI tools.
Customer service was top-notch with extremely fast response.

Jenni is just like my research supervisor, dedicated and with me whenever I need any guidance for my research related matters.
The support team is also extremely cooperative, they responded positively and solved my problem within few minutes.

I would like to sincerely thank you for the excellent assistance I received during my recent connection issue with my AI account. In particular, Kate’s attentive and professional support made a big difference. She listened carefully to my concerns, genuinely took my suggestions into account, and ensured a rapid execution of the solution.

Your team excels in providing personalized, timely help, ensuring user issues are handled efficiently. Bravo to Kate and to the entire team for their dedication and great work!

Best regards,

BKT MONA

Rated 5 stars for their prompt technical support. Marc is super helpful and professional during the conversation.

I took out an annual subscription, of course it automatically auto-renews and of course once never really used it and of course relealised it had auto-revewed.

I highlight this to their team and they refused refund as i was 3 days out of their 7 day cancellation window, and i should have read their small print. Sometimes when you win you really loose

Helpful, fast results.

great platform, great Customer service!

I had an excellent experience with Jennai. The after-sales service was outstanding — prompt, attentive, and genuinely helpful. Jennai went above and beyond to ensure everything was taken care of smoothly, making the entire process stress-free. It’s rare to find someone so committed to customer satisfaction. Truly useful, reliable, and professional. Highly recommended!

Super useful tool, especially for dedicated copywriters.

Very poor output! Sheer waste of hard earned money. Other platforms are value for money. Customer service and mediocre AI. I tried it for whole one year and found it futile and dud!