Jennings - Ford, Kia, Mazda, Seat Reviews 

1,018
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Absolutely diabolical!!! My son has a motability vehicle through the Middlesbrough branch. A fault appeared on the 10th May and they accused me of putting diesel in a petrol car 🤔 I request... See more

Rated 3 out of 5 stars

I cannot fault my Kia Picanto however, I can fault Jennings sales department. Information was poor causing delay in delivery and PDI check list was incomplete. A simple thing such as the wheel nut... See more

Rated 1 out of 5 stars

Initial sales service from Mazda fantastic. Free warranty, new tyres, and other daft things all taken care of. Car has been in 5 times for warranty work in 6 months, 4 of those for same issue. Admitte... See more

Rated 1 out of 5 stars

Lack of care of vehicle when inspected for electrical fault and fumes entering cabin. Car fusing daytime running lights running down battery on a regular basis when replaced. Rear tyre lost pr... See more

Company details

  1. Auto Parts Store
  2. Car Service

About Jennings - Ford, Kia, Mazda, Seat

Information provided by various external sources

Go to Jennings Motor Group - Ford, Kia, Mazda, Seat dealer for more information on Jennings Motor Group new and used car dealer with dealerships all across the north east including Newcastle, Middlesbrough, South shields, Gateshead, Sunderland, Stockton and Durham.

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1.3

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TrustScore 1.5 out of 5

1K reviews

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1.3

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(1,018)

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Rated 3 out of 5 stars

Good end result not an ideal journey.

Given plenty of time to view cars on my own sales person not pushy. When I decided I needed help, I found the sales person was very helpful and listened to what I had to say and what my requirements were. Decided on a diesel fiesta, took it for a test drive, lovely car, ready to buy it then found out it had already been sold. It had been put back on the lot by mistake. Offered a 2nd fiesta same spec which was meant to be delivered at the same time as the first. Put a deposit on it with an agreement that if I didn't like it the deposit would be refunded. The car was expected to arrive in the next day or 2. It arrived a week and a half later with some confusion about it location. Love the car ideally I would have preferred the 1st one as it had lower mileage but can't fault the drive and saving money on fuel with it being diesel.

February 4, 2015
Unprompted review
Rated 5 out of 5 stars

Buying a car

Saleman (Joe Vass),was very courteous and informative of our purchase, even though it took longer then expected to arrive, he was apologetic on Jennings behalf , Nice to be treated well . Salesmen like this are a credit to your firm. He took his time and made buying a car a wonderful experience

February 4, 2015
Unprompted review
Rated 5 out of 5 stars

Outstanding service from James

Viewed the car on auto trader contacted the garage and spoke to James who arrnaged a viewing and test drive no problem. Professional and friendly customer service all questions answered so bought the car.

February 4, 2015
Unprompted review
Rated 5 out of 5 stars

Service

Great service throughout from phone calls to delivery. Salesmen were very helpful. Delivery to door was wonderful and our truck driver was most obliging.

February 4, 2015
Unprompted review
Rated 5 out of 5 stars

vehicle pick up.

everything went as it shoule,mainly due to the motability salesman who was full of knowledge and went out of his way to ensure satisfaction.

February 4, 2015
Unprompted review
Rated 5 out of 5 stars

Brilliant sale service at Jennings Ford South Shields

I went to buy a ford direct Fiesta at Jennings Ford Direct South Shields sales rep Paul was excellent very informative about all aspects of this car Fiesta Titanium. All the promised 'extras' were supplied & purchase went very smoothly, great service from everybody well recommended.

February 4, 2015
Unprompted review
Rated 1 out of 5 stars

Promises & Lies !!

Horrendous experience last year at Washington Dealership ! Still not resolved to my entire satisfaction, but I guess that's just the way these, "companies," treat You nowadays !!!???
So much incompetence, they damaged my vehicle, whilst relieving me of £1260.00 to do the, "Job ! "
BUYER, VERY MUCH SO BEWARE !!!!

February 1, 2015
Unprompted review
Rated 5 out of 5 stars

New Seat Leon

I recently purchased a new Seat Leon from "Jennings Seat" on the Mobility scheme. the whole experience was fantastic, the welcome and introduction by the sales Exec "Johnathon Stuttard" was very polite and informative "not pressured" which is always a put off.. He took me through the scheme and made it so easy to understand. After ordering the car Johnathon kept me up to date by telephone and E:Mail as to which stage the car was being built to delivery. I had contact with other members of the sales team during the process and they were just the same high standard that Johnathon had shown. I would highly recommend this dealership and have no reservations in returning again. Thanks to you all

January 15, 2015
Unprompted review
Rated 5 out of 5 stars

buying a new car

Absolutely fantastic service from start to finish. I felt like I was listened to,looked after and I got a good deal on my trade in and my new car. I love my car and would recommend anyone to go to Jennings at cargo fleet lane.

January 15, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service!!!

I recently purchased a 2nd hand Citroen C3 VTI+ and cannot fault the service given by Alan Platten at Jennings Stockton. Would definitely recommend this dealership. I was pleased to see a 'non pushy' salesman who asked the right questions to find me the right car at the right price for me and nothing was a problem for them. Please pass on my thanks to Alan and the team at Stockton. I know where to go for my next car 👍👍👍

January 14, 2015
Unprompted review
Rated 5 out of 5 stars

Helped me get home for Xmas!

After having to scrap my car unexpectedly I was left with the choice of bringing all my luggage and Xmas presents home on the train or a £400+ rental!

Craige and the team at Jennings Gateshead pulled out all the stops to turn around my new car purchase in 48hrs! From Malc on the phone to Barry's (the manager) friendly welcome and Craige working his day off they were all professional in a non typical car salesman way (no offence guys). And got me on the road with a great deal on my new fiesta.

Would thoroughly reccomend!

January 13, 2015
Unprompted review

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