Jersey Mike's Subs Reviews 542

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were unhappy with their experience overall. Many customers expressed disappointment with the quality of the bread, frequently describing it as hard, stale, or soggy, which negatively impacted the taste of their sandwiches. Reviewers also noted that the portions of meat and other fillings were often too small, making the subs seem empty and overpriced. Issues with staff attention and service were common, with some employees making incorrect orders or showing a lack of care. However, some customers also noted that despite these issues, the food's taste was generally good, and a few appreciated the fresh ingredients and quick service when things ran smoothly. A minority of people were satisfied with specific locations, praising friendly staff and consistent sandwich preparation.

What people talk about most

Product

People report ambiguous experiences with product, with some customers praising the fantastic product and... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers praising a fantastic product and a very... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers consistently praising the food, fresh... See more

Location

Reviewers highlight ambiguous aspects of location, with some mentioning specific addresses like 74 W 11400 S,... See more

Service

Users describe ambiguous interactions with service, with some reviewers expressing extreme dissatisfaction,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

This is strictly about that Jersey Mike on Winchester near Hackscross in Memphis, Tennessee. The first 10 or 15 visits the sandwiches were neatly made and full of flavor. Even the staff was pleasant... See more

Rated 2 out of 5 stars

10201 Martin Luther King Jr. Hwy., Suite 150, Bowie, Maryland, 20720-4254 Thoughts: I'm submitting this complaint again because it's been over a week and I haven't gotten confirmation or a reply from... See more

Rated 2 out of 5 stars

My wife brought home two sandwiches for lunch from Jersey Mike’s yesterday. The bread on her sandwich was hard, seem to be a day old. My chicken sandwich was very mediocre. The last time we had san... See more

Rated 2 out of 5 stars

My first Jersey Mike's experience. A little disappointed, the food was gresh, bread was good , but ever since we sat, an employee who was handling the bread and adding ingrediends in sandwiches then... See more


2.3

Poor

TrustScore 2.5 out of 5

542 reviews

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Rated 1 out of 5 stars

POOR SERVICE and POOR MANAGEMENT

We went to the Scottsboro, AL store. A guy was working, taking orders, and the cashier also. Two workers were sitting at a table, one looking at the computer and the other just looking at him. The guy just left and I saw him enter the men's room. He must have also went on break. He made my sandwich and my friends was just forgotten. I finally said loud enough, "What did you order and finally one guy started making his sandwich. Our total was over $50. He should have gotten a free sandwich on next visit as he ordered a Giant. Poor management, poor service, no teamwork and will never go back!

June 1, 2025
Unprompted review
Rated 3 out of 5 stars

Unprofessional staff and smaller “giant” sandwiches

The staff used to be very friendly in the past but not so much these days. The sandwiches are smaller. I used to order the giant size #13 but it is now noticeably thinner with less deli meats. The kids making my sandwich were literally throwing the bread around when it fell into the lettuce.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Jersey Mike’s never disappoint

Jersey Mike’s never disappoint. Our Powder Springs location’s team is always ready and consistent with making their sandwiches. Shout out to the newby that just started. My sandwich was delicious! And shout out to the engaging manager and the rest of the team on duty.

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

I will never come back and I will let the hotel patrons know it is a waste of money such shitty sandwiches

This was the first time I have ever gone to jersey mikes I ordered two sandwiches and paid my bill 2 minutes later i was told they did not charge me for the second sandwich so i had to pay again for a sandwich I will never come back because both sandwiches were sub par at best Shut down your operation in winchester virginia on south pleasant valley drive thank you

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

They are thieves

They are thieves. I placed an online order. I was late by about 10 minutes. When I got there, there was no sandwich with my name. I asked the girl behind the counter. She looked at the orders on the counter and shrugged. The lady cutting meat said, "Tell her to sit down I'll look into it later". I said forget it and refund my card. They will not return my calls or emails. Jersey Mike's is an over priced, sub sandwich shop who will steal from their customers. I don't recommend them.

May 24, 2025
Unprompted review
Rated 2 out of 5 stars

ALMOST NO MEAT OR CHEESE

WE ORDERED BOWLS OF TUNA WITH EXTRA MEAT AND CHEESE - AN $18 ITEM - AND WE WERE SHOCKED AT HOW LITTLE MEAT AND CHEESE WAS INCLUDED - IT WAS MAINLY SHREDDED LETTUCE, AND FELT LIKE A COMPLETE RIP-OFF. WE WILL NOT ORDER AGAIN.

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

The Jersey Mike's on Eastern ave is…

The Jersey Mike's on Eastern ave is Horrible. The customer service from the young lady on day shift every time I come into the store it's only it's problem.From slamming the verbal abuse it terrible. I wouldn't recommended this location to anyone.I will be using my social media to let everyone about patronizing this establishment on
EASTERN AVE.BALTIMORE ,MD

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

We have been going to the Knoxville…

We have been going to the Knoxville location foe a couple of years and we usually go there when we go to Knoxville.we live 40 miles north,now with the new location in LaFollette you would think that they would be the same , not quite.the sandwiches taste different I think because they change the thickness of the cheese and meat,maybe to get more from the loaf of the product.they are very slow and grumpy as hell.i think Knoxville is the best choice.Arty

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a big kahuna steak mikes way…

At jersey mikes at raven ridge and Durant in Raleigh, NC I ordered a big kahuna steak mikes way with rosemary parm bread. When it came out, it was piping hot with lettuce, wilting on it tomatoes welting in it and definitely not Mike’s way. It also had oil and vinegar and making the bread soggy. They clearly didn’t listen to my order and my girlfriend's sandwich was a club supreme with the same bread and also mikes way. She got sick 3 hrs later!

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

Unorganized employees…

Went to your store in surprise Arizona 9020, very unorganized several people working not knowing what to do. The gal puts the oil and vinegar on our sandwiches and just throw it on there so much oil everywhere, bread was burnt, not happy at all this location and the service was horrible. Employee Kids are playing drinking the pop playing on their phone very unorganized and unsupervised. Drake was the one that was cutting the meat and whoever else was on his team.

April 30, 2025
Unprompted review
Rated 2 out of 5 stars

I think the whole thing was a…

I think the whole thing was a misunderstanding and if the young lady took the time to listen to me for understanding and not just to respond then I wouldn’t be writing this. This was at the Alexandria, Va. store at 3219 Duke Street. I ordered on-line and got there way too early because it said it wouldn’t be done for 30 minutes. She asked me my name and said yes it will be done in a few minutes. I waited patiently because of this and because there was a stream of people coming in. Once the crowd calm down I had been sitting there for 20 minutes and the guy was kind of just cleaning the station off where he was making the sandwiches. The supervisor is who I had told my name to in the beginning and therefore no one else knew who I was. She had walked out and by me during this time to deal with the guy that was bring in a bag of onions. At this point there were two sandwiches sitting unwrapped on the board with the receipts literally on top of them(very unsanitary). Another girl had come up front but she was dealing with some bags. So I went to the only person who knew my name that had to see me sitting there all that time to say if it was going to be much longer I would like to cancel my order. She then says did you ask the girl at pickup and I said no because she had just walked back up there and was doing something and I felt I should ask the only person who knew who I was(which she did because she repeated my name) but went on to say “ you see I’m cooking right now”. In the time I was there I saw her cooking before and someone came in and that wasn’t the response when that gentleman received. This isn’t a carry out where they call your name out once your food is done and I didn’t want to keep walking up after every sandwich I see is made and keep asking about it and I shouldn’t have had to do that. She saw me just sitting there and should have made reference to someone else to help me without me having to say anything to her and then to tell me what you’re doing instead of saying to your subordinate that a sandwich for him should be over there was uncalled for and somewhat embarrassing when my asking how much longer turned into a scene like I was complaining, when I was trying to avoid that because I kind of felt that was my sandwich just sitting on the counter unattended.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away, acute IBS after consuming.

Don't be fooled by the fancy A lister commercial spokesman, clean store, neat and happy employees and the staff timing each other on their production assembly line. This food will make you sick, I've tried 5 different store location several times in different states. Common denominator is the acute IBS is horrendous within 15 minutes of consuming their food. I know several people who had same experience, this is poison your putting in your bodies. Never again.... To Jersey Mike's corporate reading this: don't bother contacting me I'm not interested in getting my money back or coupons, I will never patronize or consume your product ever again. To become a verified reviewer on Google, they want photo ID to get my review message out here.

April 26, 2025
Unprompted review

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