Jessica Flinn Fine Jewellery Reviews 

126
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, making the selection process pleasant and unpressured. Many highlight the excellent customer service, noting quick responses and a personalized approach that helps translate their vision into reality. People are delighted with the stunning quality and unique designs of the products, often describing their rings as beautiful and perfect. The service is efficient, with timely deliveries and repairs. Reviewers appreciate the welcoming, stylish showroom, offering a pressure-free environment for choosing items. Many express high satisfaction and strongly recommend the company for its quality and outstanding customer care.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing delight over the beauty and quality of... See more

Staff

Customers had positive experiences with staff, consistently praising their welcoming, helpful, and patient... See more

Service

Users describe positive interactions with service, consistently highlighting the staff's welcoming, helpful,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful and stunning... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the attentiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amy (who's been helping me through this entire thing) has been more than helpful. Constant check ups, updates and general leap towards getting my engagement ring sorted! I've only got the 3d printed v... See more

Rated 5 out of 5 stars

Our experience was phenomenal. Can not recommend Jessica Flinn enough. They were extremely accommodating and knowledgeable. They were quick to respond to emails and very helpful when we visited the... See more

Rated 5 out of 5 stars

Fantastic experience. Showroom is easy to find. Staff were really welcoming and very helpful and patient when we were trying to decide what we wanted. Rings arrived through the post very quickly and l... See more

Rated 5 out of 5 stars

I bought my wedding ring from Jessica Flinn, and I adore it! We found it very useful to visit the showroom in person, and both over email and in person, everyone was very friendly and knowledgeable.... See more


Company details

  1. Jewelry Designer
  2. Jeweler
  3. Jewelry Repair Service

Written by the company

At Jessica Flinn Fine Jewellery, we're here to do jewellery differently. We're engagement and wedding ring specialists with a flare for unique designs and one-of-a-kind gemstones. Create bold, unique pieces that are unapologetically you. Break the mould, rock the boat, shake things up. Join us in our pledge to create a jewellery industry where diversity, inclusion and empowerment are the norm.


Contact info

4.8

Excellent

TrustScore 5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(126)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really lovely staff

The staff were really friendly and helpful throughout the whole process from booking the appointment to many emails and picking up the ring. The rings are beautiful works of art really, the nicest rings I could find in the UK after spending a lot of time looking online and in high street jewellers. They take you through the process of picking a style you like and even choosing the shapes, colours and sizes of the stones, they also have a CAD service which means they can make rings to fit with existing rings you may already have. They have a wide range of gorgeous and very unique stones available, would definitely recommend.

December 21, 2024
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi L, thank you so much for taking the time to leave us such a lovely review! We're so glad you chose us and it was lovely working with you! Enjoy wearing your stunning ring stack, and if there's anything else we can help with in future please don't hesitate to get in touch!

Rated 5 out of 5 stars

I cannot recommend Jessica Flinn highly…

I cannot recommend Jessica Flinn highly enough! They were amazing from start to finish. Customer service was personal and made me so comfortable with my decisions. The ring I bought was stunning, and exactly as I specified. So pleased.

October 22, 2024
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Thank you so much for your lovely review! We're so glad you love your ring, and that we could make your experience special! We really appreciate you taking the time to submit a review, and if there's anything else we can help with in future, we'd love to hear from you!

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish, very attentive and fast to respond. Rings both look amazing.

October 21, 2024
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi B, thank you so much for taking the time to leave a wonderful review! We loved working with you and are so glad you love the rings! We're always here if there's anything else we can help with in the future 😊

Rated 5 out of 5 stars

JF in-store appointment

Consultant Katie was super helpful during our in-store appointment. She gave us some great advice and was more than happy to accommodate any additional queries and requests we had.

January 3, 2025
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi D, thank you so much for your review, in our completely unbiased opinion we also agree that Katie is wonderful! Thanks so much for choosing us, and we're so glad you enjoyed your experience! Anything else we can help with please don't hesitate to get in touch!

Rated 5 out of 5 stars

Lovely experience at the showroom…

Lovely experience at the showroom purchasing my beautiful ring with my partner. Appreciated the advice re: sizing it a little smaller which I'm glad I listened to. Delivered much sooner than expected too. Looking forward to getting my wedding band in due course after being given time to try on different ones so I could see what I liked and what matches my engagement ring.

December 7, 2024
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Thank you so much for your lovely review H! We're so glad you enjoyed your experience, and if there's anything else we can help with in the future we'd love to hear from you again 😊

Rated 5 out of 5 stars

Wonderful from start to finish

I cannot recommend Jessica Flinn Fine Jewellery highly enough! From start to finish, the experience of creating a bespoke engagement ring was nothing short of exceptional. They took the time to understand exactly what I was looking for and created a stunning, one-of-a-kind piece that exceeded all expectations.

Not only was the design process smooth and enjoyable, but the communication throughout was flawless. I was kept informed at every step, and the team was always quick to respond to any questions I had. To top it all off, the ring was delivered ahead of schedule, which was an absolute bonus.

I couldn't be happier with the result, and I know the ring will be cherished forever!

August 17, 2024
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Jessica, thank you so much for these kind words! We're thrilled you had a great experience with our team, and Lydia sends her best to you!

Rated 5 out of 5 stars

I couldn’t recommend Jessica Flinn…

I couldn’t recommend Jessica Flinn more! The women who helped us were so welcoming to me and my partner when we went to look at engagement rings, we felt very welcome, given a glass of Prosecco, and not at all rushed. We walked away the same day with a perfect ring that we were both delighted with, and with all the support for insurance and care etc. A lovely place to shop with very knowledgeable and delightful staff.

August 10, 2024
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Matt, we're so glad you had a wonderful time during your appointment, and we hope you both continue to love the Elspeth ring! Lydia sends her best wishes, and do let us know if there's ever anything else we can help with!

Rated 5 out of 5 stars

Custom engagement ring

After researching ethical jewellery designers in the North I found Jessica Flinn through Instagram. The rings looked gorgeous and with so many good reviews I decided to go for it.
My journey started with a virtual appointment with Lydia my fantastic contact throughout the process, where we discussed what I was looking for, and was shown a few styles online. I then booked an in person appointment at the showroom. I wanted a custom design engagement ring with a unique coloured gem stone. I arranged an appointment at the show room and was able to try many different styles and view the vast array of different gems stones stocked. (Jessica Flinn offer a service to source stones too if needed.)

I chose a custom design service based on an existing ring design, with an alternative stone shape and engraving.

Lydia and team kept me updated throughout the process, and on collecting the ring at the end of the design process I was over the moon!
Great service and communication from the Jessica Flinn team, I will be back in the future!

Thank you.

October 5, 2024
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Thank you very much for your lovely review! We're thrilled to hear you had a great time with Lydia, and we hope you continue to enjoy your wonderful custom ring!

Rated 5 out of 5 stars

Jessica Flynn were absolutely amazing…

Jessica Flynn were absolutely amazing and supportive throughout the whole process. They really made me feel at ease throughout the engagement process.

They were very thorough to ensure you are happy with the final design. Lydia thank you for guiding me through the process. Could not have picked a better company

October 12, 2024
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Gaynor, thanks so much for your wonderful words about your experience with Jessica Flinn! Lydia really enjoyed working with you, and we hope the ring goes down a treat!

Rated 5 out of 5 stars

Customer service was absolutely outstanding

Customer service was absolutely amazing, they can't do enough for you and they answered every question I had quickly.

September 27, 2024
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Thanks for your wonderful review! Let us know if there's ever anything else we can help you with!

Rated 5 out of 5 stars

Engagement Ring

I emailed Jessica Flinn enquiring about an engagement ring in August. I was greeted by a friendly response and arranged for a video call to discuss the ring in more detail.

The whole experience was really enjoyable and the team were really flexible and understanding throughout. There were many occasions where I felt a little indecisive but they were always encouraging and helped guide my decision with their expertise. I also had quite a tight deadline which they felt was unachievable in the short time but managed to fast-track my order to get it to me on time.

I had such an enjoyable experience throughout and would definitely recommend to anyone! For me personally, I felt in safe hands with a company who openly support LGBTQIA+ people and was made to feel comfortable and reassured.

And finally, my parter LOVED the ring. So thank you!

October 4, 2024
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Nic, thanks so much for your lovely words! We had a great time helping you design your ring, and we'd love to help with any other projects you may have down the line! We'd love to meet you both in person someday!

Rated 5 out of 5 stars

Beautiful wedding rings

Went to the showroom to purchase wedding rings for myself and my husband. We had a great experience and felt really well looked after. My husband only wanted a simple band and they were able to suggest a cobalt ring which was marked down as they were discontinuing it. Ordered online and we love it. Super shiny! I was able to try on lots of different options (and they have so many beautiful rings!) and found one which fitted beautifully with my engagement ring. On a second visit they were able to take a mould of my engagement ring and using their bespoke design service they made the ring match it as closely as possible. I’m really pleased with the final result, it looks beautiful and fits perfectly. We travelled all the way to Sheffield from Hertfordshire and it was 100% worth it.

June 12, 2024
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Thank you so much! We're so glad you love your rings!

Rated 5 out of 5 stars

Dream engagement ring!

My partner and I reached out to the Jessica Flinn Team as I had no idea what I wanted out of an engagement ring. Lydia spoke to us via video call and we discussed some options, and were able to visit the showroom not long after. We began the process of a bespoke design and from start to finish, the team were responsive and patient… sending across goodness knows how many stones to choose from and ultimately letting me reset one they already had in another ring that was just perfect. I liked that they offer a bespoke service but also so many ready to go/easy to adapt options to choose from; it made the design process less stressful as there were rings to view with all different features for inspiration. I loved receiving the 3D mock up and the visuals along the way. I’m so pleased that we chose Jessica Flinn for this journey - the service and care has been excellent.

August 20, 2024
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Thank you so much! Lydia loved working with you, and the final result was so beautiful! We hope you love wearing your stunning ring!

Rated 5 out of 5 stars

I came to Jessica Flynn to source an engagement ring.

I came to Jessica Flynn to source a bespoke engagement ring. I am absolutely blown away by how amazing their whole team are. From the initial recommendations of types of ring settings to help me bring my idea to life, to the final design, production of a CAD drawing and the best customer service I’ve ever had from any company I’ve ever dealt with. They were very patient with my inability to commit to a design and were so helpful aiding me through the decision process; the mechanics behind certain stone types/shapes and the differences between metals and how they pair up with different stone shapes to ensure longevity and endurance for the ring. I cannot recommend JF highly enough. They are the best in the game for sure!

April 3, 2024
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Thank you so much! We loved creating your dream ring, and we're so happy you enjoyed the process! Hopefully we'll be seeing you again for wedding rings soon enough 💕

Rated 5 out of 5 stars

We've had just the best experience with…

We've had just the best experience with Grace at JF today, visiting to explore options and, ultimately, place and order for an engagement ring. We were made to feel so welcomed, and were supported incredibly well when exploring the vast amount of options available. I left feeling so excited about the choice that we made. Thank you to everyone for being so helpful and accommodating today ☺️

August 8, 2024
Unprompted review
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Charlie, thanks for your fab review! Grace sends her best wishes, and she loved helping you design the ring!

Rated 5 out of 5 stars

An excellent experience and a stunning piece of jewellery

We had an excellent experience with the team who were really friendly and very knowledgeable and guided us clearly through the process. We had a custom piece of jewellery made to commemorate a special date and we are delighted - it’s absolutely stunning.

July 31, 2024
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Gus, thanks so much for your great review - we thoroughly enjoyed creating your ring, and we'd love to work with you again!

Rated 5 out of 5 stars

Gorgeous rings

When my fiancée and I came to pick our wedding rings the woman we saw was lovely, she put us at ease straight away. We were well informed about different types of diamonds and she was very helpful with what would go best with my engagement ring. Would definitely go back.

May 15, 2024
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Rebecca, thanks so much for your great review! We hope you love your wedding rings!

Rated 5 out of 5 stars

Beautiful rings 😍

The whole experience of choosing our wedding rings has been wonderful. Lydia has been super helpful and extra patient. All of the rings were truly beautiful. Wish we'd found them sooner and my engagement ring would probably have been from there too!

July 20, 2024
Jessica Flinn Fine Jewellery logo

Reply from Jessica Flinn Fine Jewellery

Hi Natalie, thanks so much for your lovely review! Lydia sends her best wishes, and do let us know if there's ever anything else we can help with!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look