JetsGo Holidays Reviews 83

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Absolute disgrace of a company ( one man band Daniel Reilly) £13439.00 you have stole from my family. You have had meetings at the airport promising you would refund everyone's money within 3-4 weeks... See more

Rated 5 out of 5 stars

Booking with JetsGo was easy and we felt the holiday was good value. Leaving from the city airport was really convenient for us. It was great to be able to log into my booking at any time and see all... See more

Rated 5 out of 5 stars

Just back from a great holiday in Mallorca all booked through Jets go Holidays. Fantastic Sevice and great communication from the start with Daniel. Any questions answered quickly and correspondence f... See more

Rated 2 out of 5 stars

Very disappointed to receive email with changes to both outward and inbound flight times (2-9 October). Considering we're in our seventies we're being forced to get up at 2 am for 6 am flight, spoil... See more

Company replied

Company details

  1. Tour Operator

Written by the company

JetsGo Holidays are a tour operator specialising in holidays to Spain, we're proud to be different from other travel companies and our aim is to offer great value package deals with personalised service, we have a wide range of deals available from all inclusive hotels to luxury villas. All of our prices are completely transparent so the price you see, is the price you pay!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

83 reviews

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Rated 5 out of 5 stars

Entire process PERFECT!

The entire experience couldn't have been more perfect from an organizational point of view! Very happy to recommend this company to others and I sincerely wish them every success in the future!

November 3, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish with JetsGo.
Extremely helpful with queries prior to booking, help with making the booking to then been on hand at airports to advise and help also.
Flights, hotel and transfers all hassle free!
Would highly recommend and use in the future.

November 3, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic holiday with proper support.

Fantastic holiday with great support online before we left and by the very hilarious friendly representative guy at Majorca airport! Even with some one on the transfer going missing on arrival and causing our coach to wait for an hour for her (Heather) they were great and I would definitely recommend this company! We will be using them again next year all going well!

November 2, 2019
Unprompted review
Rated 4 out of 5 stars

Easy to book on line got what we expected

Easy to book on line, when later had a question telephone staff were great. Price of holiday competitive. Reason for not giving excellent due to late departure meant we didn’t arrive at hotel till 9.40 pm so lost the first day of our holiday to travelling. Also long check in at return airport as were initially only 2 staff on, this was addressed but not till after we had been queuing nearly a hour. Over all happy & would use again.

November 2, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic holiday.

Absolutely 1st class holiday from start to finish. Flying from Inverness so very convenient. Looking forward to booking with jetsgo holidays again for next year.

November 2, 2019
Unprompted review
Rated 5 out of 5 stars

Will book again

Great flights, informative and helpful reps. East transfers. Will book again with this firm. More Inverness flights, please!

November 2, 2019
Unprompted review
Rated 5 out of 5 stars

Summer 2019

I,ve used jetsgoholidays for the 1st time ever and will definitely be booking again with them from start to finish nothing was a problem have to say Daniel is a credit to you he sorted everything for us, we all had a fantastic holiday thanks Daniel and jetsgoholidays

August 19, 2019
Unprompted review
Rated 5 out of 5 stars

Great Family Holiday

So pleased with our holiday! Everything from booking, paying and travelling through jetsgo was so easy! I'd definitely recommend them to anyone! We had a fab holiday, Alcudia was beautiful and Club Mac was so family friendly! 10/10 for jetsgo.

July 22, 2019
Unprompted review
Rated 3 out of 5 stars

Flights on the way out were great

Flights on the way out were great. Sensible time and transfers went very smoothly.
Flights back were at a ridiculous time. We had to get up at 2am to be picked up at 2:40 =- the bus actually did not arrive til 0255. We then toured the island picking up people and at one hotel we were sitting outside for 20 minutes - valuable extra time could have been spent in bed. No reason or update was given to those of us on the bus waiting patiently.

July 12, 2019
Unprompted review
JetsGo Holidays logo

Reply from JetsGo Holidays

Hi Susan

Sorry to hear that, unfortunately the flight times were nothing to do with us, these were TUI flights and obviously the return flight was at 7am which was known when booked. The transfer companies aim to get passengers to the airport at least 2 hours before their departure time, this does generally mean getting picked up 3-4 hours before the departure on a standard transfer, they take into account delays which could occur while picking people up from hotels and don't want to be late dropping off and risk people missing flights, the best way to avoid this in future is to upgrade to a private transfer.

Glad to hear the flight out went smoothly.

Rated 5 out of 5 stars

Excellent holiday

Had an excellent holiday travelling with Jetsgo holidays. Great customer services. Will definitely be booking with them again.

July 10, 2019
Unprompted review
Rated 5 out of 5 stars

Booked with Jetsgo holidays for our…

Booked with Jetsgo holidays for our first family holiday..great travel agent to book with..no hassle..Daniel our agent was fab..no question to big or small..everything ran smoothly..had a wonderful holiday..i would highly recommend JetsGoHolidays

July 9, 2019
Unprompted review

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