JetsGo Holidays Reviews 83

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Absolute disgrace of a company ( one man band Daniel Reilly) £13439.00 you have stole from my family. You have had meetings at the airport promising you would refund everyone's money within 3-4 weeks... See more

Rated 5 out of 5 stars

Booking with JetsGo was easy and we felt the holiday was good value. Leaving from the city airport was really convenient for us. It was great to be able to log into my booking at any time and see all... See more

Rated 5 out of 5 stars

Just back from a great holiday in Mallorca all booked through Jets go Holidays. Fantastic Sevice and great communication from the start with Daniel. Any questions answered quickly and correspondence f... See more

Rated 2 out of 5 stars

Very disappointed to receive email with changes to both outward and inbound flight times (2-9 October). Considering we're in our seventies we're being forced to get up at 2 am for 6 am flight, spoil... See more

Company replied

Company details

  1. Tour Operator

Written by the company

JetsGo Holidays are a tour operator specialising in holidays to Spain, we're proud to be different from other travel companies and our aim is to offer great value package deals with personalised service, we have a wide range of deals available from all inclusive hotels to luxury villas. All of our prices are completely transparent so the price you see, is the price you pay!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

83 reviews

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Rated 5 out of 5 stars

Daniel is wonderful at his job and got…

Daniel is wonderful at his job and got us a fabulous family holiday he replyed to messages immediately and I received all documentation regarding our holiday straight away
I would definitely book with jetsgo holidays agaín 😎

May 19, 2019
Unprompted review
Rated 5 out of 5 stars

Dan at JetsGoHolidays went above and…

Dan at JetsGoHolidays went above and beyond to find us a last minute holiday with our 2 children, aged 6y & 13m. He even worked outside of his working hr’s To find us the best possible deal. His quotes were cheaper than all other holiday retailers so we trusted he did actually give us the best deal! He knew a lot about the hotel he was recommending. His customer service and communication was outstanding! We had a brilliant holiday thanks to Dan. Will definitely be booking with Dan & JetsGoHolidays again in the future. Thank you so much 😊

October 30, 2018
Unprompted review
Rated 5 out of 5 stars

Just back from our family holiday we…

Just back from our family holiday we booked everything through jetsgoholidays and it was Daniel we couldn't ask for a better service everything was fantastic from start to finish , we didn't have to wait on transfers or nothing def will be booking through here again.. thank you for your amazing help..

August 17, 2018
Unprompted review
Rated 4 out of 5 stars

Mixed review

One negative point: on departure we were lifted 5 hours and 20 minutes before our flight was due to leave. We were told upon booking that our transfer was private and would only go to and fro our hotel only.. this was not the case. My two daughters both ended up getting sick and vomited for one and a half hours on the transfer bus due to the lack of air conditioning and we had to pull the bus over a few times. Causing a lot of distress for the other passengers and ourselves. The journey to airport in Mallorca took us 2.5 hours. Was so disappointed and we were even too early for check in as the desk wasn’t open. This took away from time we would have had to eat at our hotel before being collected had our transfer being private as informed to us upon booking.

Daniel who works for jets go was amazing to deal with in relation to our buggy going missing on transfer bus and organised it to be delivered to our hotel again so credit to him. Polite and helpful any time I dealt with him.

2 out of the 3 pools in our resort were closed for 2 days which took away from
Our holiday experience also. Bit disappointed in that.

July 10, 2018
Unprompted review
JetsGo Holidays logo

Reply from JetsGo Holidays

Hi Colleen

Very sorry to hear about your return transfer, it sounds as if you were placed on a normal transfer by the transfer company for your return journey rather than the express transfer we had booked for you, as it shouldn't be taking over 2 hours to get back to the airport on the express transfers. They should go straight to resort and drop off/pick up at a maximum of 4 hotels in the resort.

If you pop us over an email with the details we can investigate this with the transfer provider.

Glad to hear our team were able to help return your missing buggy for you

Thanks

Rated 5 out of 5 stars

Jets go holidays were a great help from…

Jets go holidays were a great help from the word go. No hassle booking, everything went like a dream and were always on hand to answer anything we needed to know. I will be booking all future holidays through them, in fact. I’m the process of booking the next 2 holidays now with them. Highly recommended.

July 8, 2018
Unprompted review
JetsGo Holidays logo

Reply from JetsGo Holidays

Many thanks Tim! Look forward to helping you get away on your next two holidays!

Rated 5 out of 5 stars

Making Memories

Pleasure doing business with this company. All so helpful and nothing was a problem when I phoned them. All went without a hitch and we had a super holiday with the grandchildren to Majorca.

July 5, 2018
Unprompted review
JetsGo Holidays logo

Reply from JetsGo Holidays

Glad you had a great time Jenny! Look forward to helping make more memories in the future!

Rated 5 out of 5 stars

We had a fab hassle free holiday at …

We had a fab hassle free holiday at Club Mac resort in Alcudia! From airport transfers to accommodation, meals and family entertainment we can not fault this. Would definitely book with JetsGo again and would recommend it to family and friends.
Thanks for a great holiday!

August 9, 2017
Unprompted review
JetsGo Holidays logo

Reply from JetsGo Holidays

Great to hear you had a fab holiday Jenny, we look forward to jetting you off again soon!

Rated 5 out of 5 stars

5 stars jetsgo! Many thanks!

Daniel and the team were fantastic from the minute we booked our holiday, always getting back to my questions and queries. Must admit I was a bit dubious at first booking with jetsgo holidays having never used them before, I shouldn't have worried, our booking and holiday was amazing and we would definitely use them again. 5 stars jetsgo, thank you so much!

July 24, 2017
Unprompted review
JetsGo Holidays logo

Reply from JetsGo Holidays

Thanks for your kind words Kelly, glad you had a great holiday, look forward to jetting you off again soon!

Rated 5 out of 5 stars

Jetgo holidays

Just back from holiday on 18/07/17 and used jetgo for the first time, cheapest about and were always there when I needed a question answered here or abroad, would definitely recommen this company to anyone and will be using them next year again 👍

July 20, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Just back from a great holiday in Mallorca all booked through Jets go Holidays. Fantastic Sevice and great communication from the start with Daniel. Any questions answered quickly and correspondence followed through. Prices couldn't be compared with any other agent they where a lot cheaper. Definitely will use this company again!

July 6, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing

Jetsgo holidays are by far the best company iv ever travelled with. I had a nightmare start to the holiday with my 5 year old son not boarding the plane through fear of flying and had to be left with his dad and I flew out the following day joining my eldest son and my dad. They changed my dad's flight so he was travelling home with me, sorted the transfers and were genuinely concerned and sympathetic towards the situation. Kept in contact throughout the holiday with updates of the changes. I would honestly never use any other travel agents again. I would highly recommend using them. Thank you so much!!!

October 16, 2016
Unprompted review
Rated 5 out of 5 stars

Great holiday

Booked my holiday this year with Jetsgo Holiday, and I can honestly say from the booking stage to coming home the service was fantastic. Daniel was happy to help with any concerns and always there anytime of the day / night. I would highly recommend Jets go Holiday .

September 4, 2016
Unprompted review
Rated 5 out of 5 stars

Family Holiday

A fantastic company. Great at communicating with you. A honest reliable company. I will always book with these after this great holiday

June 3, 2016
Unprompted review

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