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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the wide selection of jewelry and the ability to customize items. Customers often find the website easy to use, with good product displays and descriptions, and they consider the prices reasonable for the quality received. However, some people were dissatisfied with the product quality, noting issues like gold plating wearing off quickly or stones falling out. There are also concerns about orders, with some customers receiving incorrect items, experiencing long processing times, or having issues with tracking information.

What people talk about most

Product

Consumers find product quality to be ambiguous. While many reviewers praise the beautiful designs, reasonable... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise the website for being easy to... See more

Quality

Clients share ambiguous opinions on quality. Many customers express disappointment, citing items as cheaply... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy w... See more

Rated 4 out of 5 stars

Great product, great value, only issue was the tracking was not great, wasn't told when it was coming and tracking the item was not fully up to date

Rated 3 out of 5 stars

Did not offer a speedier delivery service or deliver to Hong Kong. I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been rec... See more

Company replied

Rated 3 out of 5 stars

Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to... See more

Company replied


Company details

  1. Shopping & Fashion

Information provided by various external sources

Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.


Contact info

3.7

Average

TrustScore 3.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Avoid at all cost!

Ordered a necklace on the 5th December, paid the extra £30 for delivery. It's still showing as processing, 17 days later! Was going to be an Xmas gift, now it will not be. Very dissapointed. Will never be ordering from this company ever again. I am noot the only person to have this issue.

December 5, 2025
Unprompted review
Rated 4 out of 5 stars

I bought the Sea Life earrings for my…

I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy with my purchase but if the purple ones were available I would buy them also.
Greg

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a ring

Ordered a ring, got confirmation and order number paid extra for quick delivery.
Then I never heard anything from the company and nothing has been delivered.

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

So far my dealings with this company…

So far my dealings with this company have been absolutely shocking. I ordered a ring around a week ago paid the extra £30 pound to have it delivered in 3-5 days. It’s still saying processing. I’ve made numerous attempts to contact the company no reply as of yet. The ring was supposed to be a Christmas gift and I can’t see that happening now. Don’t advertise quicker deliveries and make customers pay £30 if it can’t be for filled. I hope to hear a reply soon if not I’ll just be processing for it to be refunded.
JEUK2599413 Order number.

December 21, 2025
Unprompted review
Rated 2 out of 5 stars

Ordered ring for Christmas

Have ordered my ring over 2 weeks ago and still in the processing stage.... Was meant to be a Christmas gift but now it looks like thats not going to be the case. Have emailed twice but can tell it's an automated return email. Not much help at all.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS SCAM COMPANY

AVOID THIS SCAM COMPANY I EMAILED TO CANCEL MY ORDER JUST AFTER PLACING IT DUE TO THE VERY LONG LED TIME OF SO CALLED PROCESSING OF 15 DAYS PLUS DELIVERY OF 15 DAYS WHICH IS NOT CLEAR AT POINT OF ORDER AND THEY ARE CLAIMING THEY NEED TO CHARGE ME 30% FEE TO GIVE ME A REFUND! ITS NEARLY A WEEK SINCE I REQUESTED REFUND AND STILL NOT A PENNY. THEY USE GOOGLE TRANSLATE TO RESPOND TO EMAILS ALSO. DO NOT FALL FOR THIS SCAM COMPANY AS I DID....

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

5 star

So easy to use and customise and perfect for a present for your loved ones. 5 stars.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Bracelet

I found the website very helpful and easy to navigate with plenty of options, looking forward to receiving my bracelet

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid these scamming thieves

Possibly the worst company I've ever dealt with, the address was wrong on my order but instead of letting me know or double checking, they sent it to the courier and after nearly 3 months of emails and begging for refunds I'm still waiting for my ring with their only response being "wait one more week". I tried disputing the payment with the bank and they have basically said there's nothing I can do. Avoid this vile company

September 27, 2025
Unprompted review

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