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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the wide selection of jewelry and the ability to customize items. Customers often find the website easy to use, with good product displays and descriptions, and they consider the prices reasonable for the quality received. However, some people were dissatisfied with the product quality, noting issues like gold plating wearing off quickly or stones falling out. There are also concerns about orders, with some customers receiving incorrect items, experiencing long processing times, or having issues with tracking information.

What people talk about most

Product

Consumers find product quality to be ambiguous. While many reviewers praise the beautiful designs, reasonable... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers praise the website for being easy to... See more

Quality

Clients share ambiguous opinions on quality. Many customers express disappointment, citing items as cheaply... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy w... See more

Rated 4 out of 5 stars

Great product, great value, only issue was the tracking was not great, wasn't told when it was coming and tracking the item was not fully up to date

Rated 3 out of 5 stars

Did not offer a speedier delivery service or deliver to Hong Kong. I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been rec... See more

Company replied

Rated 3 out of 5 stars

Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to... See more

Company replied


Company details

  1. Shopping & Fashion

Information provided by various external sources

Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.


Contact info

3.7

Average

TrustScore 3.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had an issue with my ring

I had an issue with my ring, the gold plating wore off really quickly, but as the ring still looked pretty I didn’t worry too much, but then the two bands that make up the ring came apart. At this point I contacted customer services. It was just past the return date so needed to be sorted under the guaranty. I tried sending it back but my post office would not send it for me as they were unable to understand how the new rules imposed by Trump applied to my parcel !
I again reached out to you and was happy to pay a third towards a new ring without sending the other one back.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Was worried after reading a few reviews but none the less everything went smoothly. I was even able to speed up my delivery by contacting the seller. The ring looks absolutely amazing and can not fault it. Will be using in the future

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I am leaving this review based on the…

I am leaving this review based on the sleekness of the website, and the quality of the jewellery. They look unique and very nice. I am excited to gift this to my partner. I will change the review if the delivery is delayed, just as some reviews on the website stated. I am sure it will be fine.

Thanks again for these little gems.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Jeulia UK

Easy to use website, found exactly what I was looking for quickly for my partners surprise present, very reasonable and affordable prices and given an extra gift worth £89 plus £300 in vouchers for free was truly amazing, this company is well worth a visit, would highly recommend.

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, items never got delivered, they put addres incorrectly and now i had to pay reshipment fee because of their mistake.
Then I get email about 5 pounds store crredit, so according to that shipment wasn't 10 pounds but 5 and they just got even more money out of me.
Avoid avoid lime plague

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Easy ordering great products

Easy ordering great products, only 1 thing I can say that wasn't great and it's a tiny thing the address search doesn't work very well but as I have auto fill it made no issues for me, minor problems.

November 11, 2025
Unprompted review

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