I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy w... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great product, great value, only issue was the tracking was not great, wasn't told when it was coming and tracking the item was not fully up to date
Did not offer a speedier delivery service or deliver to Hong Kong. I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been rec... See more
Company replied
Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to... See more
Company replied
Company details
Information provided by various external sources
Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
Contact info
Regent Street 207, W1B, London, United States
- jeulia.co.uk
3.7
Average
440 reviews
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jeulia UK
Thank you for your kind review! We're delighted you appreciated the easy ordering process, diverse designs, and personalized engraving/stone options. Your satisfaction motivates us to keep perfecting every detail.
Did not offer a speedier delivery…
Did not offer a speedier delivery service or deliver to Hong Kong.
I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been received yet and it’s now 16:05
Overall though, website was good and good display of products. Would order again but would happily pay for courier delivery service if it was offered.
August 4, 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback. We are glad to hear that you had a good experience on our website. Additionally, we need to explain the following: before shipping each order, we require some time to process it, which is generally 7-9 working days. The processing time varies depending on the product and is independent of the shipping method you choose. If you have any questions, please feel free to contact the Customer Service Team for assistance. Due to the large number of messages we receive every day, we usually reply to you within 24 hours. Thank you very much for your understanding. We are committed to helping you solve your problems and ensuring you have a pleasant shopping experience.
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Awful company. Received a ring that was not as described. The stone was completely black. It was described as light green. Very cheap looking. I would avoid this company at all costs. After multiple emails they finally agreed to refund the cost of the item but I had to pay £17 postage return to the US which they refused to reimburse. Terrible company with tacky, cheap products.
June 7, 2025
Unprompted review
Reply from Jeulia UK
We sincerely apologize for your unsatisfactory experience. The stone in this ring is natural, and each piece may vary in appearance. While we offer a 30-day return policy, return shipping fees are the customer's responsibility (please see our Return Policy for details). We’ve received your returned item and processed your refund. Please let us know if you need further assistance.
Partial refund for faulty goods left us out of pocket.
I ordered a ring for my daughter that was clearly pictured and described as a light green stone. What arrived was something nearly black, which my daughter did not want. I asked for a refund on the basis as Not as Described. I had to send the ring tracked delivery to California costing £17. Jeulia's excuse was that stone shades vary but this was a completely different colour and not acceptable. After many platitudinous emails from them, we finally got a refund of the base ring price only and are still out of pocket for the original postal costs plus the expensive return costs, even though this was in no way our responsibility. Next time we will only use trusted UK domiciled companies and listen to the reviews more!
June 16, 2025
Unprompted review
Reply from Jeulia UK
We sincerely apologize for your unsatisfactory experience. The stone in this ring is natural, and each piece may vary in appearance. While we offer a 30-day return policy, return shipping fees are the customer's responsibility (please see our Return Policy for details). We’ve received your returned item and processed your refund. Please let us know if you need further assistance.
Nice enough but not worth the price
Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to buy a further item. I would think about half the price charged would be reflective of the quality.
August 1, 2025
Unprompted review
Reply from Jeulia UK
Thank you for sharing your thoughts on pricing. Our prices reflect the craftsmanship, design intricacy, and material quality invested in each piece. We regularly offer special promotions - stay tuned for upcoming opportunities to find your perfect treasure!
Lots of pretty 'stuff' to choose from
Lots of pretty 'stuff' to choose from
Good photo's and descriptions
Easy to navigate website
Used before and been pleased with items
Re-buying ring as unable to get 'rose gold' plating replaced
July 19, 2025
Unprompted review
Reply from Jeulia UK
Thank you for your kind words! We're delighted you love our selection and user experience. Regarding the rose gold plating, we'd love to assist—please contact our support team for a personalized solution. Your loyalty inspires us!
Gave 1 star as unable to give 0 worst…
Gave 1 star as unable to give 0 worst service imaginable ordered engagement ring more then 1 month ago and still not dispatched, customer service is useless as they are unable to give me a date on when will be dispatched keep saying give us a few more days it's almost ready I would 100% recommend not shopping from this company im £400 down, no ring and was due to propose in a couple weeks abroad completly ruined my plans and all im offered is £40 credit when all I want is my ring i have paid for
June 16, 2025
Unprompted review
Reply from Jeulia UK
We truly understand how frustrating this delay must be for such an important moment, and we sincerely apologize. We’ve reconfirmed your order with the factory and are prioritizing its completion. Please allow us a few more days—we’ll update you as soon as it ships. We’re also taking steps to prevent this from happening again and appreciate your patience.
Warning
Warning! The returns is far from easy as they make out on their site. Your rings are coming from China, and if you need to return you need to send to USA.
My ring arrived so big it fell off my finger, others have reported same issue and advised need to size down which id missed. The company try everything not to give you a refund despite thier website stating 'easy returns'. When they finally accepted my request for return for refund, I had to send to USA at cost of £18, and they are now saying they are deducting £13 from my refund to pay for the 'free shipping' they gave me - which is completely against UK consumer laws. The way out of this? To accept store credit instead of cash refund - just not acceptable.
I have reported to trading standards, and would advise anyone else in UK with same problem to do the same as they build a case against the supplier.
July 21, 2025
Unprompted review
Reply from Jeulia UK
We sincerely apologize for any inconvenience caused to you. According to our return policy, the shipping rate before discount will apply and is non - refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost. You can check the details of our 30 - day return policy on the website. Since I don't know your order number, I can't get the specific information. You can continue to communicate with our customer service team so that we can help you solve the problem in a timely manner. Thank you for your understanding.
I would have liked a ring size guide
I would have liked a ring size guide
July 16, 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback. Please find the size guide for your reference: https://www.jeulia.co.uk/ring-size.html. Should you have any further questions, don't hesitate to let us know. We're always happy to help!
You had what I was looking for at…
You had what I was looking for at competitive price
July 12, 2025
Unprompted review
Reply from Jeulia UK
Thank you for noting we had what you needed at a competitive price! It means a lot to us. We’ll keep striving to offer great value. Thanks again and hope to see you soon!
Quick shipping and quality products
Quick shipping and quality products
July 9, 2025
Unprompted review
Reply from Jeulia UK
Thank you for your positive feedback! We’re thrilled you’re happy with both the speed and quality—it’s what we strive for every day. Your satisfaction means everything to us, and we can’t wait to serve you again!
Delivery takes too long and there’s no…
Delivery takes too long and there’s no updates. all now waiting
July 6, 2025
Unprompted review
Reply from Jeulia UK
We sincerely apologize for any inconvenience caused. Normally, it takes us 5-10 business days to process orders. Your order was actually shipped on July 6th and is currently in transit. The tracking information may take 3-5 days to update. If you have any questions about your order, please don't hesitate to contact our customer service team for assistance. Thank you for your feedback and understanding.
A smooth process throughout
A smooth process throughout. Special offers available. I would have liked to see some bigger sizes in some of the other rings as there were a couple I liked but not available in my size. I chose a lovely ring with moonstones as my birthstone but it was not available to me. Saying that the ring I chose is beautiful and exactly what I was looking for.
June 28, 2025
Unprompted review
Reply from Jeulia UK
Thank you for your lovely review! We're delighted you found your perfect ring and appreciate your feedback about sizing options. Enjoy your beautiful ring, and we hope to welcome you back soon!
Dont use
Dont use! Ordered something and then decided i needed to cancel. Sent an email following morning (I'd only Ordered at 10pm). They responded with its a 30% fee to cancel! How's that right! Material costs, so they don't stock their own items selling online and make them straight away? Really frustrating, as i was going to reorder in a few weeks, but right now, why would I? Shocking service and response!
June 13, 2025
Unprompted review
Reply from Jeulia UK
We’re sorry to hear about your unpleasant shopping experience. According to our return policy: Generally, all items enter production 120 minutes after payment is received, so cancellations after this period incur a 30% material and processing fee. You may review the full policy on our website. Upon checking, we’ve processed your order cancellation and refund. Please let us know if you have any further questions.
Great choice and appropriate size
Great choice and appropriate size
The only concern was I was not able to see if all of my address had been transferred to the order
June 9, 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback! We're glad you're happy with your choice and sizing. We appreciate you highlighting the address visibility concern - we'll review this to improve your future shopping experience.
Easy to order
June 6, 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback! We're happy to hear you found ordering with JEULIA easy – we strive to make every step of your jewelry journey smooth and enjoyable.
Lovely jewellery at affordable prices
Lovely jewellery at affordable prices
June 6, 2025
Unprompted review
Reply from Jeulia UK
We're delighted you love both the design and value of your JEULIA jewelry - creating beautiful, accessible pieces is at the heart of what we do!
Smooth and excellent range of products…
Smooth and excellent range of products to choose from.
May 29, 2025
Unprompted review
Reply from Jeulia UK
Thank you for your wonderful feedback! We're thrilled you enjoyed our smooth product selection and quality. Your satisfaction inspires us to keep improving. Hope to serve you again soon!
Easy to use the site and upgrade my…
Easy to use the site and upgrade my order
May 28, 2025
Unprompted review
Reply from Jeulia UK
Thank you for your kind review! We're thrilled you found our site easy to use and could smoothly upgrade your order. Your satisfaction is our top priority!
Reply from Jeulia UK
We're glad you think it's a great site! Thank you for purchasing several items from us—we're thrilled you find the jewellery lovely. Your support means a lot, and we hope you'll keep discovering more pieces you love here!
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