I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy w... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great product, great value, only issue was the tracking was not great, wasn't told when it was coming and tracking the item was not fully up to date
Did not offer a speedier delivery service or deliver to Hong Kong. I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been rec... See more
Company replied
Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to... See more
Company replied
Company details
Information provided by various external sources
Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
Contact info
Regent Street 207, W1B, London, United States
- jeulia.co.uk
3.7
Average
440 reviews
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very easy on the site and I…
It was very easy on the site and I really liked the unusual rings, I was looking for a particular style of ring as my partner turns 50 soon, and we've been together for 13 years this year.
May 23, 2025
Unprompted review
Reply from Jeulia UK
We're glad the site was easy to use and you loved our unusual rings! Thanks for choosing us to celebrate your partner's 50th birthday and 13 years together. We hope the special ring we helped you find adds extra joy to this meaningful milestone!
From reading some of these reviews I…
From reading some of these reviews I was very scared after making my purchase.
But when speaking to customer service (Abbie and Jess) they reassured me that my ring would be fast tracked and not to worry. Well my ring came all beautifully boxed with cleaning wipe, information, a coupon, box and a gift bag and a free necklace.
I will be using jeulia again.
Thanks you so much
May 16, 2025
Unprompted review
Reply from Jeulia UK
We’re sorry the reviews initially worried you! So glad Abbie and Jess reassured you and your ring arrived quickly, beautifully packaged with extras. Thrilled you’ll shop with us again—thanks for giving us a chance and your kind words!
Proposal
Very difficult to choose as very good looking jewellery, very appreciated for the fact that it could be "modified" to the likes of the customer. Now just having it in my hand and hope is as good as the picture so I can propose to my to be wife. For now thank you for massive help
May 15, 2025
Unprompted review
Reply from Jeulia UK
We're thrilled our beautiful jewelry made choosing a proposal piece tough—and that you loved the customization! Fingers crossed for a perfect proposal—thanks for trusting us with this special moment!
Simple enough to go through ste ,check…
Simple enough to go through ste ,check out a little long
May 10, 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback! We're glad you found our site simple to use, and we appreciate your note about checkout – we're always working to improve. Your satisfaction is important to us!
Simple ordering system
Simple ordering system! Real life review and picture make it easy to see the real item.
May 6, 2025
Unprompted review
Reply from Jeulia UK
Thank you for your wonderful feedback! We're thrilled you found our ordering system simple and appreciated the real-life reviews/pictures. Helping customers make confident choices is our goal!
Fast delivery and excellent quality…
Fast delivery and excellent quality jewellery. Thankyou so much for getting it delivered so quickly.
April 17, 2025
Unprompted review
Reply from Jeulia UK
We're so glad you love our fast delivery and high-quality jewellery! Your satisfaction is our top priority. Thank you for your kind words, and we look forward to serving you again soon!
Great choice easy to navigate website…
Great choice easy to navigate website good offers/ perks
April 17, 2025
Unprompted review
Reply from Jeulia UK
We're overjoyed to hear you enjoyed our diverse selection, user-friendly site, and great offers! Your positive feedback fuels our drive to keep delivering top-notch service. Thank you!
Very easy to order my ring for my…
Very easy to order my ring for my future wife ....just waiting for delivery now ....but thanks guys
March 28, 2025
Unprompted review
Reply from Jeulia UK
Thank you so much for your kind words! We're thrilled to hear that your experience with us was seamless. We truly appreciate you choosing us to be a part of this special moment. We can't wait for you to see the ring in person, and we hope it brings joy to you and your future wife. If you ever need anything else, don't hesitate to reach out.
Its an amazing ring
Its an amazing ring. Had a great design. The girlfriend doesn't know i have ordered it. Will be a surprise when I propose to her. Would recommend to family and friends for the perfect engagement ring
March 28, 2025
Unprompted review
Reply from Jeulia UK
We're absolutely thrilled to hear that you're so impressed with the ring! It's wonderful that you find the design amazing. The element of surprise for your proposal is going to be magical, and we're honored to be a part of this special moment in your life. Your intention to recommend us to your family and friends is the highest compliment we could receive. We hope that when you propose, the ring will be everything you've envisioned and that your girlfriend will be overjoyed. If you need any other jewelry in the future, like wedding bands perhaps, don't hesitate to come back. Congratulations in advance on your engagement!
Reply from Jeulia UK
Thank you so much for your kind words! We're thrilled that you found our website easy to use. It's our constant goal to provide a seamless and user - friendly experience, and your feedback means a lot to us. Looking forward to serving you again!
Reply from Jeulia UK
Thank you so much for your kind words! We're thrilled that you're satisfied with the ring and the care taken in its packaging and delivery. Our team is dedicated to ensuring that every product, from the item itself to its presentation, is of the highest quality. Your satisfaction is our top priority, and we're so glad we could meet your expectations. Looking forward to serving you again in the future!
Great site
Very easy and simple to use.
Great selection and variety on offer.
Will be shopping here again.
March 21, 2025
Unprompted review
Reply from Jeulia UK
Thank you so much for your wonderful review! We're extremely delighted to hear that you find our site easy and simple to use, and that you're impressed with our great selection and variety. Your satisfaction is our greatest motivation. We're looking forward to your next shopping spree with us. Have a great day!
1st time buyer!
1st time buyer!
At first, to be honest, I was scrolling through Google to see what engagement rings were available and I saw your company pop up. I wasn't sure at first, what to think. I then looked at your page on Facebook and saw, an amazing amount positive reviews. I took the plunge, ordered a ring and received a free gift of high value, which I am massively thankful for. I await the arrival of, said ring and hope that is as good in person, as it is on your website.
Thank you, sincerely.
Michael
March 20, 2025
Unprompted review
Reply from Jeulia UK
We're extremely excited to welcome you as a first - time buyer! It's wonderful that we caught your attention while you were searching on Google. We understand the initial hesitation, but we're glad our Facebook reviews gave you the confidence to take the leap. Thank you so much for placing your order with us. We're thrilled you received a high - value free gift and hope it adds to the excitement. We can't wait for you to receive it and see the joy it brings.
I found just what I was looking for for…
I found just what I was looking for for my niece hopefully when it arrives she likes it in the flesh so to speak
March 9, 2025
Unprompted review
Reply from Jeulia UK
Thank you so much for finding exactly what you were looking for to give to your niece! We fully understand your anticipation for the actual effect of the gift. We attach great importance to product quality, and we're sure your niece will love it when she receives the actual item. If there are any issues later, such as if she's not satisfied or there's anything wrong with the product, feel free to contact us at any time, and we'll do our best to assist you. Thank you again for your trust and support!
Awful do not use
Ordered a ring, they sent a defective item that was wrongly sized by them. I didn't realise they'd misized the product at first but when I complaint then they offered 50% of my money back to keep it. I wanted to return it for a full refund and they kept refusing to give me their address so I could check the cost. (bearing in mind this was within days of receiving the order). They are adamant they I could only have store credit so I've now reported them to my bank. Awful company with terrible quality product and terrible customer service.
March 13, 2025
Unprompted review
Reply from Jeulia UK
We apologize for any issues you have experienced with our product. Please reach out to our customer service team so we can address this matter promptly and ensure your satisfaction. Your feedback is valuable to us, and we are committed to resolving any issues you may have. Thank you for bringing this to our attention.
Lab Diamonds, Warehouse China
Product is based in china but this was unclear on the website
Delivery tookover a week as courier used was (YUNEXPRESS)
Diamonds: featuring stones that appear like diamonds, typically uses lab-grown diamonds or moissanite, which are both real, but not naturally occurring.
March 11, 2025
Unprompted review
Reply from Jeulia UK
We deeply apologize for any inconvenience caused to you. We need some time to process each order before shipping it out. The processing time varies depending on the product. After you select the size or quantity of the item, you can check the processing time on the product page.
If you have any further questions about your order, please feel free to contact our customer service for assistance. Additionally, we offer a 30 - day return policy and a one - year warranty policy. If you are not satisfied with the product after receiving it, you can also contact our customer service for help. Thank you for your understanding.
A good experience and got loads of…
A good experience and got loads of inspiration for gifts and good value and easy to order
March 10, 2025
Unprompted review
Reply from Jeulia UK
We're thrilled to hear that you had a great experience with us! It's wonderful that our items provided you with plenty of gift - giving inspiration. We're also glad that you found our products good value and the ordering process easy. Thank you for sharing your feedback, and we look forward to serving you again.
No Delivery of my purchases
On 29th January 2025 I made to two seperate purchases from the same supplier Jeulia, both of substantial amounts. I checked the website and only update was on Delivered at 11pm on 12th February. Who delivers in the middle of the night? I never received my goods. The courier will not respond only an automated voice responds. The supplier Jeulia will not contact the courier that they have a contract with. The supplier will not give me my money back, but want 35% more money from me then they will send the goods again using the same courier who failed to deliver to me the first time. What guarantee do I have of delivery? The supplier has my money the courier has my goods and the supplier now wants more money for goods I have already paid for.
February 12, 2025
Unprompted review
Reply from Jeulia UK
We deeply apologize for any inconvenience caused to you. According to the tracking record, both of the packages have been delivered to your address. Therefore, we need you to provide a letter from the local carrier as proof. Once we receive it, we will bear the loss and reship the orders to you. Thank you for your understanding. Please continue to communicate with our customer service team so that we can find a better solution for you.
Nightmare to deal with- Cheap Tat
Nightmare to deal with, Bracelet arrived, the "free gift" was what i would expect out of a Christmas cracker, the actual £105 bracelet was not much better, cheap and nasty. Ordered 22 Jan from Jeulia UK. But then the problems started. I rejected the bracelet on 3rd Feb, 4th Feb they wanted photos, i sent them same day back, 6th Feb they wanted more photos, 12th Feb they tell me to return it- to California!! Despite it being sent to me from the UK. So I finally got the refund 3rd March, less the UK shipping, add into that the £20 it cost me to return it with insurance to USA. So that little exercise left me £30 out of pocket. Bought a replacement from Ernest Jones, cheaper and looks the part
January 22, 2025
Unprompted review
Reply from Jeulia UK
We are sorry you were unhappy with our return and exchange process. For returns, our warehouse is located in California, USA, and it is the only warehouse we accept returns to. The customer is responsible for paying the return shipping fee when sending the package back. We will only reimburse the return shipping fee if customers receive the wrong items or items with defects.
Currently, the return you have completed has been processed, and we have already arranged a refund for you. If you have any further questions, please let us know. Thank you for your feedback.
Avoid this company
Avoid this company. The order took two months, can not get threw to customer service. When ring finally arrived , yes the packaging was high standard, but the ring is nothing like the photo , definitely not the same ring in photo, the ring in the photo have bright colours, so different metals ,and the jeulia stamp is hardly visible. Read the small print . To return items you have costs .
I'm so disappointed. And I'm now left with a ring I will never wear . And over £119 out of pocket when I could have purchased the same quality for £10 . Please don't buy from here. I learnt the hard way.
March 2, 2025
Unprompted review
Reply from Jeulia UK
We apologize for any quality issues you have experienced with our product. Please reach out to our customer service team so we can address this matter promptly and ensure your satisfaction. Your feedback is valuable to us, and we are committed to resolving any issues you may have. Thank you for bringing this to our attention.
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