Jewellery Repairs UK Reviews 

282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional workmanship, noting that damaged jewelry, broken necklaces, and missing stones are expertly restored to look completely brand new. Many individuals emphasize that the staff members are exceptionally professional, caring, and consistently go above and beyond to ensure customer satisfaction. Consumers also appreciate the transparent pricing structures and the helpful communication maintained throughout the entire repair process. People frequently highlight how remarkably easy and secure it is to send precious items using the provided postal service and pre-paid envelopes. Reviewers consistently recommend this small business for delivering reliable results, fair values, and a smooth journey.

What people talk about most

Service

Consumers find service to be positive, highlighting a smooth, seamless, and professional process from start... See more

Quality

People report positive experiences with quality, highlighting that items are restored to look brand new and... See more

Product

Customers had positive experiences with product, expressing deep satisfaction and delight with the quality of... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable quotes and competitive... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and friendly approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience from this family business. I recently had 2 stones replaced in my engagement ring. Not only did the stones match in well with the others but my ring looked like new. Great communica... See more

Rated 5 out of 5 stars

Had a silver bracelet refurbished repaired and was really pleased with both the service and results. Simple and friendly service getting a quote, pre-paid envelope arrived a few days later, sent it in... See more

Rated 5 out of 5 stars

Couldn’t be more pleased than the service I received from this company. They gave an estimated cost, which actually ended up being cheaper than first thought, gave full instructions on how to send the... See more

Rated 5 out of 5 stars

I sent my wife's necklace to Jewellery Repairs UK for repair. The company kept us fully informed of cost, when they would carry out the repair, approx. how long it would take and when they were ready... See more


Company details

  1. Jewelry Repair Service

Written by the company

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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No recent history of asking for reviews

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4.9

All reviews

(282)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very quick response and kept me updated with the process. Very good price and my ring was returned quickly and in fantastic condition.
Thank you very much couldn’t have been happier with the service I received.
Would definitely recommend and use again

February 15, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Fantastic thanks so much we really appreciate it :)

Rated 5 out of 5 stars

Exceptional talent in jewellery…

Exceptional talent in jewellery repairs, with quick turnaround at a fair price, you are also kept up to date with how things are progressing, highly recommended

February 21, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks so much for supporting our small business :)

Rated 5 out of 5 stars

The whole process was fantastic and the…

The whole process was fantastic and the result was outstanding. I had my 84 year old mothers locket restored for her, which she received from my father when she was 21 as a surprise ready for her birthday in March. I was overwhelmed by what I saw when I opened the package on its return, dents not visible anymore and looked as good as new. I would 100% recommended this company and will definitely use again. Thank you

February 14, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Hi Julie, it is so lovely to hear the stories behind such sentimental pieces. I hope your mother loves her newly restored precious locket when she gets it for her birthday. Thanks for the positive review we hope to work for you again :) Jasmine & Jason

Rated 5 out of 5 stars

Great service

Great service , looked after my very sentimental piece of jewellery with a great deal of care. I’m very pleased with the work that’s been done it’s never looked so good, now I can wear it every day knowing it fits perfectly and it’s strong enough !
Thank you ! Highly recommended xx

February 10, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thank you for taking the time to leave our small business this lovely review.

Rated 5 out of 5 stars

The only team I’ll use for jewellery repairs!!

From the very first enquiry I felt like I was in safe hands with Jasmine the communication was excellent and the delivery of my prepaid packaging was prompt! I was very confident sending my engagement ring to them and I’m so pleased I did, the work they have done is outstanding and the stone that needed securing is not budging, I think it’s more beautiful now than it was before! Couldn’t recommend highly enough, don’t hesitate to get in touch

January 17, 2025
Unprompted review
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Reply from Jewellery Repairs UK

HI Katie, Thank you so much for your positive review - we look forward to hopefully working with you and your friends in the future :)

Rated 5 out of 5 stars

Absolutely fantastic service!

Absolutely fantastic service!
I was so worried about sending my engagement ring away to be repaired. Jasmine keeps in touch every step of the way and I was constantly updated. My ring returned, earlier than expected and it is as good as new. The repair work is outstanding. I asked for a small diamond to be replaced, for my ring to be straightened and for the other diamonds to be checked to see if they were loose. My ring when returned looked just like it did the day my husband proposed and I took it from the box.
Thank you so so much for repairing such a special piece of jewellery. I will most definitely use your business again and I will be recommending you to anyone that needs something repaired ♥️

February 13, 2025
Unprompted review
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Reply from Jewellery Repairs UK

THANK YOU Adrienne, we are so pleased you are happy with the repair and your ring is looking like new. We look forward to working for you again soon. Jasmine & Jason

Rated 5 out of 5 stars

Perfection

This service was a convenient way to find a perfect solution to meet my needs. The high street no longer seems to have independent jewellers and the ones that are out there, know they can take advantage of overpricing.
I stumbled across Jewellery Repairs UK, and from start to finish the service and attentive approach was absolutely amazing.!!
Communication was great. Jasmine was informative and very helpful.
Promises were fulfilled and the end product, spoke for itself.
Highly recommended. You will not be disappointed.!!
Thanks to both of you.

February 12, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks Darren for taking the time to leave us this review and letting people know about our small business.

Rated 5 out of 5 stars

Engagement ring diamond repair.

I had my wife's cluster diamond engagement ring repaired. The ring is over 50 years old and had lost a small diamond. The ring was repaired and looked like new for a very reasonable price. The repair was prompt and the whole affair of sending the ring off was very easy. We are very pleased with all aspects of the repair and I would, if I needed any jewellery repaired, use this small company.

January 22, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thank you for your review, we appreciate it very much :)

Rated 4 out of 5 stars

Great repair of delicate gold necklace

Great repair of delicate gold necklace. My only gripe was the shock of the shipping costs at £18.00 and there weren't a lot of options and certainly no cheaper options for shipping. I understand the need to insure products but there are different levels of insurance as well.

February 10, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thank you for your review! We're absolutely thrilled that you're happy with your jewellery repair! As for the postage costs—trust us, we wince every time we see them too. But alas, if there were a cheaper way to send jewellery insured safely, we’d be shouting it from the rooftops!
Royal Mail’s pricing is, unfortunately, set in stone, and we charge exactly what they charge us, plus consumables, we make no profit on posting (in fact we loose a little) For full transparency, we break it all down here: https://jewelleryrepairsuk.com/delivery-breakdown/.
For those looking for a slightly cheaper option, we do offer Tracked 48 (£12), but it’s not insured—so if your jewellery decides to take a spontaneous holiday, Royal Mail won’t cover it. We don’t want that for you (or for our own sleepless nights), which is why we strongly recommend the fully insured option—much less risk of it wandering off!
We always offer free quotes and will even return your jewellery at no cost if the postage isn’t to your liking. But just to be clear—we’re not in a secret partnership with Royal Mail, plotting postage price hikes—we’re simply doing our best to get your treasured pieces back to you safely.
Thanks again for trusting us with your repair—we promise our jewellery fixes are better value than Royal Mail’s insured delivery rates.

Rated 5 out of 5 stars

Great customer service and very happy…

Great customer service and very happy with the end result. I have reached out via email to this business after googling jewelry repair. Jasmine has been so attentive and kept in touch with me throughout the whole process to give me updates and share the next septs of the process. They managed to repair broken clasps of 3 pairs of earrings from the likes of Monica Vinader, Atolea, AleYole/Ayo, which were gold vermeil/sterling silver. All of the earrings were polished and have more solid clips than when they were new. Would absolutely recommend Jasmine and Jason’s jewelry repair services.

February 7, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thank you so much for sending us your earrings for a new lease of life. We look forward to working for you again. Thank you Jasmine & Jason

Rated 5 out of 5 stars

An exceptional service

An exceptional service! Rings resized and looking brand new. I would highly recommend and will be using again. The communication during the process was fantastic - thank you.

February 6, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thank you so much for such a positive and kind review of our little business :) Jasmine & Jason

Rated 5 out of 5 stars

Thoroughly recommend.

Cannot be happier with results and the service I received. Really understanding and helpful. I needed 2 silver signet rings sized up and sizing beads added, Jasmine was really helpful and communicative. Delivery was quick and on time, will definitely be my go-to in the future for all jewellery needs.

February 7, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Tommy we are really pleased the rings now fit you so well, I'm glad Jason's experience could guide you to the perfect size rings for you. Thanks for the review and we look forward to working for you again soon.

Rated 5 out of 5 stars

Magicians of metal.

Jason is clearly a very talented and patient guy as my gold hoop was quite badly damaged inside due to being over tightened.
The quote was far less than I imagined and the customer service provided by Jasmine was impeccable.
Happy to answer any questions and even send photos and videos of the repair work being carried out.
It was returned looking absolutely pristine.
I really can’t thank you guys enough.
A service like this is a rarity these days. Take advantage of it should you need any services for your jewellery.

February 5, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks for your kind words - we appreciate such a positive review.

Rated 5 out of 5 stars

Extremely Satisfied

The whole process of getting a quote and sending the ring by post was smooth and re-assuring and I was extremely pleased with the result. I had a ring from my grandmother restored in order to give to my daughter. It was bent out of shape and dull and is now looking like new. The gold and the stones are gleaming. Would not hesitate to recommend. Thank you so much.

January 27, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks for sending such a sentimental piece to us for restoration, and for leaving us the review, it's so appreciated.

Rated 5 out of 5 stars

Very good service

Very good service, communication from Jasmine was excellent and my bracelet was returned by the date I was told, in excellent condition and repaired as requested. Would definitely recommend.

January 31, 2025
Unprompted review
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Reply from Jewellery Repairs UK

We are pleased to have repaired your bracelet for you. Thanks for using and supporting our small business.

Rated 5 out of 5 stars

Excellent work and good communication

Excellent work and good communication. Professional service from start to finish.

Ruby from West Midlands

January 24, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks you so much for your review. Please let us know who you are so I can send you a little voucher as a thank you

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Delighted with the repairs to my diamond earrings. Would highly recommend Jasmine and Jason, excellent communication, repairs were completed quickly and the process was very convenient. Many thanks.

January 24, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks for sending your diamond earrings to us for repair and supporting our business, we hope to work for you again in the future.

Rated 5 out of 5 stars

My engagement and wedding rings were…

My engagement and wedding rings were very scratched. Oh my, I received them today. They look brand new, thank you so much to Jasmine & Jason. I will definitely be recommending your services. Great communication all the way. Do not go anywhere else 😁

February 1, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thats great to hear, we really appreciate you recommending us. Thank you

Rated 5 out of 5 stars

Am so grateful fixed something somthing…

Am so grateful fixed something somthing very important to me fast and quick service really when above and beyond xxx

January 20, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thank you so much for supporting our business. Please let us know who you are so I can send a thank you discount code :)

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