Jewellery Repairs UK Reviews 

280
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional workmanship, noting that damaged jewelry, broken necklaces, and missing stones are expertly restored to look completely brand new. Many individuals emphasize that the staff members are exceptionally professional, caring, and consistently go above and beyond to ensure customer satisfaction. Consumers also appreciate the transparent pricing structures and the helpful communication maintained throughout the entire repair process. People frequently highlight how remarkably easy and secure it is to send precious items using the provided postal service and pre-paid envelopes. Reviewers consistently recommend this small business for delivering reliable results, fair values, and a smooth journey.

What people talk about most

Service

Consumers find service to be positive, highlighting a smooth, seamless, and professional process from start... See more

Quality

People report positive experiences with quality, highlighting that items are restored to look brand new and... See more

Product

Customers had positive experiences with product, expressing deep satisfaction and delight with the quality of... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable quotes and competitive... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and friendly approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience from this family business. I recently had 2 stones replaced in my engagement ring. Not only did the stones match in well with the others but my ring looked like new. Great communica... See more

Rated 5 out of 5 stars

Had a silver bracelet refurbished repaired and was really pleased with both the service and results. Simple and friendly service getting a quote, pre-paid envelope arrived a few days later, sent it in... See more

Rated 5 out of 5 stars

Couldn’t be more pleased than the service I received from this company. They gave an estimated cost, which actually ended up being cheaper than first thought, gave full instructions on how to send the... See more

Rated 5 out of 5 stars

I sent my wife's necklace to Jewellery Repairs UK for repair. The company kept us fully informed of cost, when they would carry out the repair, approx. how long it would take and when they were ready... See more


Company details

  1. Jewelry Repair Service

Written by the company

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

280 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(280)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good comms

Good comms, great work, friendly service, got a tennis braclet made 1 inch longer, work looks great, very happy.

March 25, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks very much for trusting us with such a specialist job :)

Rated 5 out of 5 stars

Fantastic service

I was struggling to find anywhere that could alter a steel bracelet.
This company was brilliant from start to finish. Quote, carriage of items and carrying out the alterations. A really professional service.

March 10, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Nicola thank you for the review so pleased that your steel bracelet now fits! Thanks

Rated 5 out of 5 stars

Great customer service

I had been told from a few local jewellers that my ring could not be repaired, so I looked online and found Jewellery repairs UK. The communication from the offset was great and well organised postage. I sent my ring in and was told the repair could be done and given a clear price, I have just received it back and it is like new. I am delighted to finally be able to wear it again. Thanks to the Jasmine and the Team at Jewellery Repairs uk.

March 21, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks for sending your ring to us for our onsite laser repair service, it is such a beautiful ring, its great that its now got a new lease of life :)

Rated 5 out of 5 stars

Highly recommend!

Highly recommend! High street jewellers were going to cost me a fortune to resize my ring, however this company was around £100 cheaper!!! They even offered more than the high street and everything was done with great quality. Very easy process and very friendly customer service!

March 24, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks so much for the positive review.

Rated 5 out of 5 stars

Massive thank you for repairing my…

Massive thank you for repairing my wedding ring. No one else would touch it but Jewellery Repair could and now it’s looking brand new again. The wife is over the moon. So grateful and really great work.

March 22, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks Mark for sending it to us, and for leaving us a great review. Its very much appreciated.

Rated 5 out of 5 stars

Absolutely brilliant service and repair…

Absolutely brilliant service and repair of my Swarovski bracelet which I had snagged on a jumper and broken it between the crystals. I couldn’t see the repair and was so pleased it was returned as new. Treasured present from my children and means so much to be able to wear it again.

March 18, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Many thanks for leaving us a review and trusting us to repair your bracelet for you.

Rated 5 out of 5 stars

Exceptional service and quality of work

I’m absolutely delighted with the exceptional standard of both work and service from Jewellery Repairs UK. I had 2 eternity rings missing a stone, a necklace missing a clasp ring and earrings missing the bars and all was done quickly, professionally and at a very reasonable cost. All pieces came back looking brand new!
Jasmine’s level of communication exceeded my expectations and came with fabulous customer service. I now have other pieces of jewellery that need repaired or cleaned so I’m preparing my second order. I can’t recommend Jasmine and Jason highly enough.

March 18, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks so much for sending us your jewellery for repair - and leaving us such a positive detailed review, we look forward to working for you again :)

Rated 5 out of 5 stars

Recommended

Good service; fast, efficient and easy. My wife’s necklace came back repaired and looking great. Would easily recommend them to you.

March 13, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thank you so much for leaving us this review and letting others know about our service, it really is appreciated

Rated 5 out of 5 stars

Fabulous service from start to finish.

Fabulous service from start to finish.
Jasmine was extremely helpful and the turn around was quick and the workmanship excellent.
Would definitely recommend and use again.
Claire xx

March 16, 2025
Unprompted review
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Reply from Jewellery Repairs UK

It was a pleasure to add a figure of 8 clasp to your stainless steel bangle, so it stays secure on your wrist. We really appreciate your positive review and supporting our small business.

Rated 5 out of 5 stars

What can I say….i was sceptical at…

What can I say….i was sceptical at first not knowing about the small business however, I need not of worried . I received my ring back today and I can tell you I am over the moon, overjoyed, it bought a tear to my eye, I can’t thank them enough, a stunning job Jason did , will recommend you to all I know , 👍

March 14, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thank you Angela for taking the time to review our business and trusting us to bring your ruby ring back to life :)

Rated 5 out of 5 stars

Great service

First time using this company and I'm over the moon with the service I've received, my ring was badly damaged and they have done an excellent job making it look almost brand new, I was kept up to date during the whole process so I knew what to expect, would highly recommend this company and wouldn't hesitate to use them again in the future if the need arises

March 14, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thank you so much :)

Rated 5 out of 5 stars

I couldn’t be happier…

I was so shocked at how quick and efficient these guys from jewellery repairs are, I was amazed when I got my engagement ring back.. over the moon with the repairs and couldn’t be happier! Such a smooth experience from such lovely small business owners! My ring came back brand new!

March 11, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks for using our small business to supply and set the missing stone in your Engagement ring and for leaving such a lovely review of our service.

Rated 5 out of 5 stars

I had my wedding ring and engagement…

I had my wedding ring and engagement ring repaired at a local jewellers. The repair was not good and split. We took it back they repaired it. It broke again. So I searched online and found Jewellery repairs. They sent out an envelope. Replied quickly and gave a fair price for the work. Even gave me a range of options. The rings have come back amazing. I am so happy to have them back and much stronger and better than ever.

February 27, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks so much for trusting us with your Aquamarine and Diamond Wishbone rings, especially after having a bad experience elsewhere. I am so pleased they are now fixed for good by having new shanks- thanks for taking the time to review.

Rated 5 out of 5 stars

Great experience

Great experience, jewellery repaired and posted promptly.

February 5, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thank you for leaving us a positive review and for trusting us to replace the clasp on your gold chain.

Rated 5 out of 5 stars

Excellent service

Excellent service. My repair work was a bit tricky as the setting of the stone was different from the shape of the stone. Jasmine ensured I had many options to choose from and the ring has come back perfect.
I’m really please

February 28, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thank you Oluwatobi, we appreciate your review - thanks for using our business to secure the stone in your ring.

Rated 5 out of 5 stars

Initially I was a bit apprehensive…

Initially I was a bit apprehensive about sending off my Grandmother’s ring to be repaired as it has great sentimental value, but Jasmine was so reassuring and explained the process throughout and I was delighted with the repair. A very professional service and workmanship. I highly recommend Jewellery Repairs.
Josephine Nott

February 28, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Josephine, thank you for sending us such a precious ring for repair, I was more than happy to keep you updated as we really understand how sentimental jewellery is, thanks for giving us the opportunity to bring back your opal ring to life.

Rated 5 out of 5 stars

My ring was not very valuable in…

My ring was not very valuable in monetary terms, but was extremely valuable in sentiment. It was treat as if it was expensive. Thank you for repairing my ring by resetting the stone with care and respect. Would highly recommend

February 20, 2025
Unprompted review
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Reply from Jewellery Repairs UK

No problem at all - thanks for trusting us with your sentimental Jewellery :)

Rated 5 out of 5 stars

Amazing service!!

Amazing service!!
Great communication, attention to detail was perfect. Everything was done on time. I wish I had used this service sooner!! Thank you so much!!

February 20, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks so much Nola, we look forward to working for you again.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very quick response and kept me updated with the process. Very good price and my ring was returned quickly and in fantastic condition.
Thank you very much couldn’t have been happier with the service I received.
Would definitely recommend and use again

February 15, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Fantastic thanks so much we really appreciate it :)

Rated 5 out of 5 stars

Exceptional talent in jewellery…

Exceptional talent in jewellery repairs, with quick turnaround at a fair price, you are also kept up to date with how things are progressing, highly recommended

February 21, 2025
Unprompted review
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Reply from Jewellery Repairs UK

Thanks so much for supporting our small business :)

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