Jewellery Repairs UK Reviews 

280
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional workmanship, noting that damaged jewelry, broken necklaces, and missing stones are expertly restored to look completely brand new. Many individuals emphasize that the staff members are exceptionally professional, caring, and consistently go above and beyond to ensure customer satisfaction. Consumers also appreciate the transparent pricing structures and the helpful communication maintained throughout the entire repair process. People frequently highlight how remarkably easy and secure it is to send precious items using the provided postal service and pre-paid envelopes. Reviewers consistently recommend this small business for delivering reliable results, fair values, and a smooth journey.

What people talk about most

Service

Consumers find service to be positive, highlighting a smooth, seamless, and professional process from start... See more

Quality

People report positive experiences with quality, highlighting that items are restored to look brand new and... See more

Product

Customers had positive experiences with product, expressing deep satisfaction and delight with the quality of... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable quotes and competitive... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and friendly approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience from this family business. I recently had 2 stones replaced in my engagement ring. Not only did the stones match in well with the others but my ring looked like new. Great communica... See more

Rated 5 out of 5 stars

Had a silver bracelet refurbished repaired and was really pleased with both the service and results. Simple and friendly service getting a quote, pre-paid envelope arrived a few days later, sent it in... See more

Rated 5 out of 5 stars

Couldn’t be more pleased than the service I received from this company. They gave an estimated cost, which actually ended up being cheaper than first thought, gave full instructions on how to send the... See more

Rated 5 out of 5 stars

I sent my wife's necklace to Jewellery Repairs UK for repair. The company kept us fully informed of cost, when they would carry out the repair, approx. how long it would take and when they were ready... See more


Company details

  1. Jewelry Repair Service

Written by the company

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

280 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(280)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service. I will definitely use again next time.
The service was swift, the postage, inspire of my nerves was a really smooth process and the quality of the work is excellent. I had 2 bracelets repaired and my Grandmother's engagement ring re sized and valued.
Everything came back gleaming and I could not be more delighted. Thank you 😊

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

The band on my ring had snapped and I found this company online. I requested a prepaid envelope, which was provided really quickly and sent my ring off. Communication was great, with check ins to confirm my requirement before the quote was provided. The repair was fast but to a great quality and postage of my ring back was secure and quick. Really great service, thank you

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional small business

Great well explained process, pricing on point ! Needed my girlfriends ring re sizing and couldn't be happier with the result, looks amazing and on her finger ! Thanks guys !!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Sweetie bracelet restringing

I contacted jewellery repair uk about my bracelet which needed restringing. From start to finish they were fantastic and kept me updated on the progress. My bracelet was returned on the date I was told and it now fits perfectly with no danger it’ll fall off. Will definitely use the company again and be recommending it to my friends and family

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

First class jewellery repair service

I have recently used Jasmine and Jason to carry out repairs on 3 pieces of jewellery. The service from first contact to final delivery has been first class.
Jasmine dealt with my enquiry and she has communicated and provided all the information I needed to give me the confidence and reassurance they would provide a good service.
Our items have been returned and the quality of workmanship is first class.
We will definitely use them again in the future for any jewellery repairs.

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Broken stainless steel and diamond lariat necklace

I had a piece of broken jewellery, very sentimental to me and quite expensive but I haven’t been able to wear it for 15 years. I decided to take a punt and so happy I did. The work was well done and very reasonably priced. The best bit of the whole process was impeccable communication from Jasmine which gave me a lot of confidence. I would not hesitate to use again.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Hi I have used this business twice for repairs, both times amazing service and wonderful job done ✔️ would highly recommend 👍👍

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and would definitely recommend

This was the second time I've used this company and I certainly wasn't disappointed. Extremely professional service together with excellent communication. My husbands damaged signet ring was reshaped and sized and looks like new. I can't thank them enough

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I had a couple of rings resized as well as some pendants adding to a necklace. The service is very good and communication was prompt and outstanding. The items were returned and had been altered exactly as requested. Thank you so much.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Linda…

Just wanted to say what a fantastic little company I sent off my chains for repair and got them repaired quickly and the prices were excellent thank you so much Jasmine and Jason

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great little company

Great little company, managed to fufill my request which most other major retailers couldn’t do so was very satisfied. Thank you team.

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Did exactly what was required in the time frame discussed. Would certainly use again.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service. Highly recommend

I found this company online and so glad that I did. Fantastic communication throughout the whole process. Having the insured postal service gave me peace of mind in sending my jewellery to them. Everything was explained clearly regarding my quote and the work to be done.
They have done an amazing job and I am over the moon 😊
Highly recommend.
Thank you to Jasmine and the team. Will definitely use them again x

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service and 100% trust their business!!,

Brilliant service and 100% trust them,
Everything is transparent and they communicate with you about the quote etc before the work goes ahead on your jewellery, would most definitely recommend!!!

March 31, 2025
Unprompted review
Jewellery Repairs UK logo

Reply from Jewellery Repairs UK

Thank you Venessa, for sending us your necklace for restringing and for leaving us such a kind review of our service :)

Rated 5 out of 5 stars

What a gem of a find

What a gem of a find, from beginning to end the service was brilliant, I was a bit hesitant at first, As the ring I wanted repaired was of a sentimental value only,but as Jewellery Repair send out the postage envelope, my mind was put at ease.I cannot tell you how pleased I am with the end product , just full of praise for these guy's and will absolutely use them again if the need arises x

April 3, 2025
Unprompted review
Jewellery Repairs UK logo

Reply from Jewellery Repairs UK

Thanks so much for trusting us to replace the stone in your ring, and letting us know how happy you are. We look forward to working for you again in the future.

Rated 5 out of 5 stars

Thank you!

Thank you Jasmine and Jason for fixing a very special ring for me. Jasmine was reassuring throughout the process and was always there to answer any questions I had. Jason has done a top quality job that I'm more than happy with. Thank you again.

March 21, 2025
Unprompted review
Jewellery Repairs UK logo

Reply from Jewellery Repairs UK

Thanks so much for leaving us your positive review :)

Rated 5 out of 5 stars

Amazing service

A joy to deal with this company. I got in touch for a repair to a very precious heirloom ring. Jasmine did an amazing job and it came back looking like new. Great communication and a very quick service. Definitely recommend.

February 27, 2025
Unprompted review
Jewellery Repairs UK logo

Reply from Jewellery Repairs UK

Thanks so much Kate we appreciate your custom and review

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