Jewellery Repairs UK Reviews 

280
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional workmanship, noting that damaged jewelry, broken necklaces, and missing stones are expertly restored to look completely brand new. Many individuals emphasize that the staff members are exceptionally professional, caring, and consistently go above and beyond to ensure customer satisfaction. Consumers also appreciate the transparent pricing structures and the helpful communication maintained throughout the entire repair process. People frequently highlight how remarkably easy and secure it is to send precious items using the provided postal service and pre-paid envelopes. Reviewers consistently recommend this small business for delivering reliable results, fair values, and a smooth journey.

What people talk about most

Service

Consumers find service to be positive, highlighting a smooth, seamless, and professional process from start... See more

Quality

People report positive experiences with quality, highlighting that items are restored to look brand new and... See more

Product

Customers had positive experiences with product, expressing deep satisfaction and delight with the quality of... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable quotes and competitive... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and friendly approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience from this family business. I recently had 2 stones replaced in my engagement ring. Not only did the stones match in well with the others but my ring looked like new. Great communica... See more

Rated 5 out of 5 stars

Had a silver bracelet refurbished repaired and was really pleased with both the service and results. Simple and friendly service getting a quote, pre-paid envelope arrived a few days later, sent it in... See more

Rated 5 out of 5 stars

Couldn’t be more pleased than the service I received from this company. They gave an estimated cost, which actually ended up being cheaper than first thought, gave full instructions on how to send the... See more

Rated 5 out of 5 stars

I sent my wife's necklace to Jewellery Repairs UK for repair. The company kept us fully informed of cost, when they would carry out the repair, approx. how long it would take and when they were ready... See more


Company details

  1. Jewelry Repair Service

Written by the company

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

280 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(280)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Had wedding ring resized down a couple of sizes. Great price, quick and professional service. Came back looking like new! 😊

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

White gold rings rhodium plated

Just had 3 rings rhodium plated - they look brand new again! Great communication, kept informed when my rings had been received, expected date of return and when they had been despatched. 100% recommend, great service and will use again. Thank you!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

CAN HIGHLY RECOMMEND

Was dubious sending jewellery by post but I wouldn’t hesitate in the future.
Very efficient and I was informed from the start with progress. They emailed informing of envelope being posted, let me know they had received it, sent a total invoice and then let me know when it had been dispatched. They made a great job of repair and I will certainly use them again if the need arises. Thank you.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient friendly service!

Review

I found this small business online as I was looking for somewhere to repair my Links of London sweetie bracelet. It had been sitting, broken, in a drawer for years, completely unwearable. From my initial
contact with them I received such a brilliant, friendly service. They kept me well informed of how the postal service worked and at a very reasonable price. I received my repaired bracelet back, looking as good as new. I would thoroughly recommend them.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

I was a little worried about sending my broken bracelet off to an unknown company in the post but the process worked like clockwork - Jewellery Repairs UK confirmed receipt and kept me updated every stage of the way. The bracelet was returned as good as new and nicely polished. I would definitely use this company again and highly recommend them.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and professional service

Initially, I was skeptical, however, the communication was efficient, precise and comforting. The bag arrived promptly through the post as promised and once payment has been made, I received another email informing me that my bracelet would now be repaired. The finished product was amazing. They had repaired it to my expectations.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Top class all round

After being told by nearly 10 different jewellers that my two rings couldn’t be resized because of the enamel on the head, these guys proved them all wrong! The service was outstanding and the craftsmanship is absolutely superb. I’m so grateful, thank you so much!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

What a wonderful find this small…

What a wonderful find this small independent online jewellery repairs. Fast service, excellent communications with beautiful result. I will definitely be recommending and sending any repairs straight back to them. Thanks Jasmine

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

I used Jewellery repairs uk to have bracelet adjusted

I used Jewellery repairs uk to have links removed from my sons stainless steel bracelet. From first contact they were extremely helpful, posting process was easy to follow and communications throughout were great. Adjusted bracelet received back in time agreed. wouldn't hesitate to use this company again in future - excellent service

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I entrusted Jewellery Repairs UK with the restringing of my Links of London bracelet. From start to finish it was a very easy to use service, I was kept updated, received my bracelet back nicely polished and repaired within the timeframe advised. Very happy. I would recommend.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience, would highly rate!

I came across this company when I was searching for jewellery repairs as I hadn't found anyone locally and I like the fact it seemed a small business who made the process easy so I sent off for the envelope. I had some hesitation sending off my jewellery for a quote but it appeared reputable. I was immediately put at ease when I received a really quick WhatsApp confirming not only receipt but with a full breakdown of the repair required and cost. The communication through the whole process has been brilliant. Really friendly, informative and honest. The quote was reasonable and I felt like I could trust the process which took any hesitation away. The jewellery is now back and as good as new.

I would highly recommend this company and will definitely use them again. Highly recommend them. Even down to the note with the returned jewellery thanking me for using their small business. Thank you for a great service!!

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience, great communication

Quick and easy process to restring my bracelet. Great communication during the whole process- letting you know when your item has been received and when my item had been returned back to me. Really happy I found a place that could fix my bracelet,Thank you!

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant communication and service

Huge thanks to the team at Jewellery Repairs and especially Jasmine for the brilliant communication and great service. Unfortunately, they couldn’t repair my earrings due to the type of metal which didn’t weld properly, but they let me know straight away and returned the earrings to me within a few days and with a full refund. Will definitely use them again!

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great process, postage was very easy back & forth. Bracelet broken link was repaired brilliantly and quickly returned. Will definitely use again and recommend to family & friends. Thank you Jasmine & Jason

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Bracelet fixed well and on time

Not only was my bracelet fixed and cleaned, the whole process was so easy. I was a bit nervous sending it away but there was nothing to worry about. All went well the bracelet fits perfectly and exactly to the timings given. Thank you

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Two Rings Resized

Had two rings resized that previously had to be cut off the finger for being too tight. Fabulous work - you can't tell they been changed at all - they look like new.
The whole process worked exactly as described.
Friendly and helpful service.
Would recommend to anyone.
Many thanks.

July 1, 2025
Unprompted review

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