Jewellery Repairs UK Reviews 

274
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the outstanding service, highlighting the friendly and professional approach from the staff. Many people appreciate the clear communication and transparent process, receiving regular updates throughout their repair journey. The quality of the work is frequently described as superb, with items returned looking brand new or even better than before, often exceeding original expectations. Consumers also found the pricing to be very reasonable and fair for the high standard of craftsmanship provided. People felt their valuable items were safe and well-cared for, often noting the personal touch and meticulous attention taken during the process. Reviewers consistently recommend the company, praising the efficiency and ease of the entire repair process from start to finish, making them eager to use the service again.

What people talk about most

Service

Users describe overwhelmingly positive interactions with the service, often highlighting its efficiency,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight that their jewelry was... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the repair... See more

Price

Customers had positive experiences with price, consistently reporting satisfaction with the cost of services.... See more

Staff

Reviewers mention positive feedback about staff, consistently praising them for being incredibly helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t be more pleased than the service I received from this company. They gave an estimated cost, which actually ended up being cheaper than first thought, gave full instructions on how to send the... See more

Rated 5 out of 5 stars

Had a silver bracelet refurbished repaired and was really pleased with both the service and results. Simple and friendly service getting a quote, pre-paid envelope arrived a few days later, sent it in... See more

Rated 5 out of 5 stars

I sent my wife's necklace to Jewellery Repairs UK for repair. The company kept us fully informed of cost, when they would carry out the repair, approx. how long it would take and when they were ready... See more

Rated 5 out of 5 stars

I found Jewellery Repairs whilst browsing online - my ring had lost a stone. Once contacted all very secure and reasonably priced service. The workmanship is excellent and was kept informed throughout... See more


Company details

  1. Jewelry Repair Service

Written by the company

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

274 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(274)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, I really cannot praise them enough for the service they have provided to me. My late Dads ring that now fits me is the most special thing I will own now. My partner got me a ring 20 years ago and it was absolutely battered but now it looks like the day he gave it to me. I really cant thank them enough xxx

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

I was very nervous about posting an…

I was very nervous about posting an inherited bracelet off to strangers but I have to say that Jasmine and the team put all my worries to ease. The whole process and pricing was easy and transparent and they did a fantastic job on my bracelet, you’d never know that the link they added wasn’t original! I will definitely recommend to others and return the next time I require a repair. The only thing I would add, entirely my own fault, is the bracelet was over 50 years old with a gorgeous patina but they (very kindly) cleaned the bracelet however I prefer patina on my jewellery for an aged look, so I’ll keep in mind to mention that next time I use you! :-)

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Service from Jewellery Repairs

From my initial contact with Jasmine, I felt completely at ease using Jewellery Repairs to fix my silver marcasite necklace. The service was easy from the start with the safe posting of my necklace to the regular communication. I felt that I was involved and listened to throughout the repair process. My beloved necklace of 15 years was repaired to its original and new condition. I can’t say enough good things about the team and their work. I completely recommend them for any jewellery servicing you may have. Their pricing is fair and the quality of their work is top notch.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Repair of Wedding and Engagement Rings

It's a nerve-wracking thing to put your jewellery in an envelope and post it to someone you've never met! However, the very detailed and organised, secure postal arrangement in place allayed my fears. Communication with Jasmine was excellent throughout the whole experience, always polite, courteous and considerate. All my queries were answered immediately and I was kept up to date at every stage. My rings were returned on schedule, immaculately repaired and cleaned. I have been thrilled with the whole experience and wouldn't hesitate to recommend them or use them again. Thank you Jasmine.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I found this family run jewellers on…

I found this family run jewellers on my google search. I was very impressed at their speed of answering emails, sending the necessary packaging labels and ring sizer. I found the prices good. Compared to high street shops. I wanted 3 to receive. They also found diamond missing and claw work that was needed on my ring resizing. This was dealt with swiftly by email. Justine is very helpful and very good at explaining in laymen’s language what needs to be done. At no time was I pressurised to complete And I was updated each stage of the repairs. I would thoroughly recommend.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Don’t be nervous, great communication

Was nervous about sending a valuable ring off in the post but was all dealt with very efficiently, securely and with great communication all along the way. Repaired ring looks lovely. Would definitely use again and recommend to others.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience

A very pleasant experience. Could not be simpler. A well thought out process and really helpful. I was so pleased with the repairs and work done on my jewellery! It has brought all my pieces completely back to life and like brand new again! Will definitely use again, and highly recommend!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I’m delighted to receive my ring repair…

I’m delighted to receive my ring repair with a perfectly matching stone replacement and it’s glistening like new from the clean and polish service . Reassuring communication and postage process with accuracy of the time scale have been really helpful and resulted in a smooth process . Thank you everyone , brilliant .

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Jasmine and Jason went above and beyond…

Jasmine and Jason went above and beyond with my ring repair, the quality of the work is amazing. It truly looks like a different ring. I would highly recommend this small business it was simple from start to finish, and the communication and work was 5* thank you so much guys

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Rebuild diamond ring

We were a bit apprehensive as we had never used Jason and Jasmine's jewellery repairs. However , we were amazed by the quality of the workmanship, transforming a faulty diamond ring to a stunning copy of the original design, using the original diamonds. We would therefore feel confident in recommending their services.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I have had a great experience with this small company, entrusting them with jewellery I love, for restringing and adding beads to a necklace, great advice, fair pricing, great communication! Highly recommend

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I honestly was nervous about sending my precious ring to be sized, but all doubts were a distant memory after finding jewellery repairs UK! Very professional and prompt service, excellent communication throughout and all at a very competitive price. Thank you so much! My ring now fits like it's supposed to.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I got my mums ring repaired (stone

I got my mums ring repaired (stone, claws and clean) and it was a really reasonable quote - quick, and great customer service. I am very happy with the results. Thank you! I really recommend this small biz

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful small business

I cant recommend Jasmine & Jason enough. I have had an old sentimental bracelet sitting in a drawer for 10 years, with a missing piece of amber. They have restored my bracelet to its former glory. I was so pleased & I'm wearing it straight away. Service is 5*, quote, budget of spending to repair, delivery & return, updates, all smooth and efficient. And you can feel the care & time they put into your jewellery repair. To support a small business is so important and you have no worries by using these guys. Absolutely brilliant. Thank you Jasmine and Jason.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Rhodium plating

I've just received my engagement and wedding ring back in such a quick turnaround and have to say I am absolutely thrilled at the wonderful job jasmine and jason have done at rhodiumplating them. They look brand new. I would highly recommend using them.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. I had been putting off getting my earring fixed after the post became loose as I didn't know if it could be fixed, but it was such an easy process and everything was transparent with no hidden costs. I’m so happy I went with this company and will definitely use them for any and all repairs in the future. Highly recommend.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I've just received my ring back…

I've just received my ring back absolutely over the moon with it, jasmine and Jason services is next to none so professional and keep you informed all throughout thank you so much again both

April 10, 2026
Unprompted review

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