Jewellery Repairs UK Reviews 

280
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional workmanship, noting that damaged jewelry, broken necklaces, and missing stones are expertly restored to look completely brand new. Many individuals emphasize that the staff members are exceptionally professional, caring, and consistently go above and beyond to ensure customer satisfaction. Consumers also appreciate the transparent pricing structures and the helpful communication maintained throughout the entire repair process. People frequently highlight how remarkably easy and secure it is to send precious items using the provided postal service and pre-paid envelopes. Reviewers consistently recommend this small business for delivering reliable results, fair values, and a smooth journey.

What people talk about most

Service

Consumers find service to be positive, highlighting a smooth, seamless, and professional process from start... See more

Quality

People report positive experiences with quality, highlighting that items are restored to look brand new and... See more

Product

Customers had positive experiences with product, expressing deep satisfaction and delight with the quality of... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable quotes and competitive... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and friendly approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience from this family business. I recently had 2 stones replaced in my engagement ring. Not only did the stones match in well with the others but my ring looked like new. Great communica... See more

Rated 5 out of 5 stars

Had a silver bracelet refurbished repaired and was really pleased with both the service and results. Simple and friendly service getting a quote, pre-paid envelope arrived a few days later, sent it in... See more

Rated 5 out of 5 stars

Couldn’t be more pleased than the service I received from this company. They gave an estimated cost, which actually ended up being cheaper than first thought, gave full instructions on how to send the... See more

Rated 5 out of 5 stars

I sent my wife's necklace to Jewellery Repairs UK for repair. The company kept us fully informed of cost, when they would carry out the repair, approx. how long it would take and when they were ready... See more


Company details

  1. Jewelry Repair Service

Written by the company

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

280 reviews

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No recent history of asking for reviews

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4.9

All reviews

(280)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

I honestly was nervous about sending my precious ring to be sized, but all doubts were a distant memory after finding jewellery repairs UK! Very professional and prompt service, excellent communication throughout and all at a very competitive price. Thank you so much! My ring now fits like it's supposed to.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I got my mums ring repaired (stone

I got my mums ring repaired (stone, claws and clean) and it was a really reasonable quote - quick, and great customer service. I am very happy with the results. Thank you! I really recommend this small biz

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful small business

I cant recommend Jasmine & Jason enough. I have had an old sentimental bracelet sitting in a drawer for 10 years, with a missing piece of amber. They have restored my bracelet to its former glory. I was so pleased & I'm wearing it straight away. Service is 5*, quote, budget of spending to repair, delivery & return, updates, all smooth and efficient. And you can feel the care & time they put into your jewellery repair. To support a small business is so important and you have no worries by using these guys. Absolutely brilliant. Thank you Jasmine and Jason.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Rhodium plating

I've just received my engagement and wedding ring back in such a quick turnaround and have to say I am absolutely thrilled at the wonderful job jasmine and jason have done at rhodiumplating them. They look brand new. I would highly recommend using them.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. I had been putting off getting my earring fixed after the post became loose as I didn't know if it could be fixed, but it was such an easy process and everything was transparent with no hidden costs. I’m so happy I went with this company and will definitely use them for any and all repairs in the future. Highly recommend.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I've just received my ring back…

I've just received my ring back absolutely over the moon with it, jasmine and Jason services is next to none so professional and keep you informed all throughout thank you so much again both

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Ring repair and resize

I had a ring which had to be cut off my finger as it was too small. I decided to have it repaired and made smaller for my little finger. I’m so pleased with the result. The service was fast and efficient. Thank you

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Engagement ring repaired to its original look

I had my engagement ring repaired, reshaped, resized, a missing diamond replaced, polished and from enquiring about its cost, receiving the envelope to be sent for repairs, completing the form and being contacted with a quote, and making payment with various options for the ring to be safely returned to me, all was incredibly easy and very professional. I am very happy with my engagement ring, after almost 30 years, it definitely deserved some TLC and the replacement diamond matches perfectly with the others. Don't hesitate to contact Jewellery Repairs, they are trustworthy and perform great repairs to high standards.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish. I absolutely adore my earnings. A very fast & great value service that i will definitely use again. Also a lovely hand written thank you note from Jasmine & Jason which I thought was a lovey touch. Thanks again guys.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Repair

I had a necklace which had broken and came across this company when looking for a jeweller that could repair it. The communication from start to finish was faultless and I had my repaired necklace back in under three weeks. The repair is amazing and I couldn’t tell where it was broken.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy service, excellent result!

My wedding ring needed resizing, so I tried this company. They send you the package, which is insured, and a ring sizer, the postage is all pre-paid and 10 days later my ring came back by registered delivery, cleaned, polished and fitting perfectly! I am delighted with the result and even happier to know that I have supported a small business.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant repair for a very special piece

Brilliant repair for a very special piece
We couldn’t be happier with the work done on my wife’s bracelet. It belonged to her late mother and was originally bought by her dad from an antique shop many years ago, so the sentimental value is huge. Because of that, we were honestly a bit nervous about sending it away—it’s the kind of thing you just can’t replace if something goes wrong.
Before finding these guys, we’d been to a high street jeweller and were given an absolutely outrageous quote for the repair. When the quote came back from Jewellery Repairs UK, it was exactly what I’d expected and very reasonable indeed.
The repair itself was top-notch. They’ve cleaned it up beautifully and it came back looking fantastic, especially considering its age. My wife was absolutely over the moon to see it restored; seeing her that happy made it all worthwhile.
The whole process was so simple, too. I’m not sure where some of these comments about items being sent back in "normal" envelopes come from, as that wasn't our experience at all. You can actually choose exactly how the item is returned to you. They send you a proper tamper-proof Special Delivery bag to post it in, and ours came back safely in its own tamper-proof bag, wrapped up in plenty of bubble wrap. You get updates at every stage, so you always know where your item is. If you’ve got a precious or sentimental piece that needs some care, I really can’t recommend them enough.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Omg Wow!!

Omg! My 14 year old broken links of London bracelet has come back and it looks like it’s brand new!! Cannot recommend this company enough, just Wow Wow Wow!!! Just amazing!!!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Jewellery Repairs

They repaired my diamond bracelet and put a new safety chain on it. They charged half the price that a local jeweller quoted. It was so easy and efficient. I would highly recommend them.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Second time I have used this lovely…

Second time I have used this lovely company to fix my precious jewellery. My gold bracelet came back fixed and sparkling! So happy with it. The process is smooth with excellent communication. Would thoroughly recommend.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Good as new!

The colour stone of my engagement ring changed dramatically in less than 18 months and the original company it was ordered from wouldn't help and left me very upset and disappointed. I wasn't really sure what to do, but then I found this company by a Google search and Jasmine was incredibly helpful from the get go.
After sending it off safely and securely and getting a quote within 24hrs, I gave the approval for them to get to work and within 3 weeks, it was back on my finger and I couldn't be happier with the job they've done. It looks brand new again and I couldn't recommend them enough.
I am so so grateful to them ❤️

March 20, 2026
Unprompted review

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