Jewellery Repairs UK Reviews 

279
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional workmanship, noting that damaged jewelry, broken necklaces, and missing stones are expertly restored to look completely brand new. Many individuals emphasize that the staff members are exceptionally professional, caring, and consistently go above and beyond to ensure customer satisfaction. Consumers also appreciate the transparent pricing structures and the helpful communication maintained throughout the entire repair process. People frequently highlight how remarkably easy and secure it is to send precious items using the provided postal service and pre-paid envelopes. Reviewers consistently recommend this small business for delivering reliable results, fair values, and a smooth journey.

What people talk about most

Service

Consumers find service to be positive, highlighting a smooth, seamless, and professional process from start... See more

Quality

People report positive experiences with quality, highlighting that items are restored to look brand new and... See more

Product

Customers had positive experiences with product, expressing deep satisfaction and delight with the quality of... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable quotes and competitive... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and friendly approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience from this family business. I recently had 2 stones replaced in my engagement ring. Not only did the stones match in well with the others but my ring looked like new. Great communica... See more

Rated 5 out of 5 stars

Had a silver bracelet refurbished repaired and was really pleased with both the service and results. Simple and friendly service getting a quote, pre-paid envelope arrived a few days later, sent it in... See more

Rated 5 out of 5 stars

Couldn’t be more pleased than the service I received from this company. They gave an estimated cost, which actually ended up being cheaper than first thought, gave full instructions on how to send the... See more

Rated 5 out of 5 stars

I sent my wife's necklace to Jewellery Repairs UK for repair. The company kept us fully informed of cost, when they would carry out the repair, approx. how long it would take and when they were ready... See more


Company details

  1. Jewelry Repair Service

Written by the company

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

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No recent history of asking for reviews

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4.9

All reviews

(279)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent small business!

The whole process is efficient and professional from start to finish. I sent off my broken earring, received a very reasonable quote and then was kept informed as to the timings of repair and return. Communication was friendly and very prompt. My earrings have arrived back and it is wonderful to be able to wear them again after over two years. Highly recommend this small business.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing small business with wonderful people.

I had a very special necklace that was looking worn and I was looking for somewhere to have it re-plated. Jewellery Repairs UK did a wonderful job and I’m so pleased with the result. Communication was amazing throughout, which was a relief because I was anxious about sending the pendant to anyone. I would highly recommend this small business and would definitely use them in the future.
Thank you!

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Definitely recommend, easy, friendly and informative service. Communications and quality or repair cannot be faulted, not to forget, the clean and polish carried out on the jewellery, just amazing! Thank you 😊

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Diamond ring repaired

I had my wife's Diamond ring repaired, (missing one diamond), which was replaced to match the other diamond, i was advised to have all the 12 claws replaced in the ring which i did, to stop future loss of diamonds, as the ring was quite old, the Ring was returned to me in beautiful condition, my wife was very happy with the ring...
Jasmine and Jason did everything they said they would do and returned jewellery to me on the date they estimated as promised.
Highly recommended, Thankyou

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

a huge thank you

I just wanted to say a huge thank you to this company for repairing my pendant. It had been sitting in a box for nearly 25 years and originally belonged to my grandmother who passed away. It may not be valuable, but it is incredibly sentimental to me.

My baby daughter was born last year on the same birthday as her great-grandmother and even has her name as a middle name. That made me realise it was finally time to take the pendant out, have it repaired, and keep it safe so that one day I can pass it on to her.

The jewellery repair was done perfectly and at a very reasonable price. The quality is excellent, communication was great, and delivery was very fast.

Thank you so much!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Really quick at replying with extremely useful info/quotes. Brilliant service and quality of repair.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from beginning to end. I was a bit nervous about sending sentimental jewellery in the post but it could not have been easier and the communication from them is superb. They keep you up to date with what’s happening and keep exactly to their given timescales. Will definitely use them again.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou guys

Thankyou guys, just received my wife's rings back and they are perfect! Will 💯 use your services again and will reckomend them to anyone I know who needs them!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Service and care

Ver very good service , very clean work , did exactly as asked , also I had a little trouble downloading and filling paper work but they were so so helpful and help me through it , I’m a little older and not brilliant with tech ! So I so appreciated that , brilliant all round service

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a fantastic experience with Jewellery Repairs UK. The process was simple and secure — I sent my ring using their special delivery envelope, received a prompt appraisal and quote, and was able to proceed with confidence.

Jasmine was incredibly helpful, keeping me updated every step of the way with clear and friendly communication. As I needed the ring back before going on holiday, they kindly arranged an earlier return, which I truly appreciated.

The ring came back beautifully restored with an excellent contour, and I am absolutely delighted with the result. Outstanding craftsmanship, efficient service, and wonderful customer care — I wouldn’t hesitate to recommend them to anyone needing jewellery repairs.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Received my Freepost envelope including jewellery bags very quickly. Instructions were easy and their communication throughout was excellent. Jewellery came back repaired and in mint condition. Would highly recommend.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great company, amazing craftsmanship

Great company, excellent communication, brilliant business model, took a gamble at using an online company & it paid off, fast information back & all questions answered, understood my request for repair & resize (ring band sent to measure correctly, so pleased with the end result, very friendly & highly recommend

January 23, 2026
Unprompted review

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