Jewellery Repairs UK Reviews 

279
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional workmanship, noting that damaged jewelry, broken necklaces, and missing stones are expertly restored to look completely brand new. Many individuals emphasize that the staff members are exceptionally professional, caring, and consistently go above and beyond to ensure customer satisfaction. Consumers also appreciate the transparent pricing structures and the helpful communication maintained throughout the entire repair process. People frequently highlight how remarkably easy and secure it is to send precious items using the provided postal service and pre-paid envelopes. Reviewers consistently recommend this small business for delivering reliable results, fair values, and a smooth journey.

What people talk about most

Service

Consumers find service to be positive, highlighting a smooth, seamless, and professional process from start... See more

Quality

People report positive experiences with quality, highlighting that items are restored to look brand new and... See more

Product

Customers had positive experiences with product, expressing deep satisfaction and delight with the quality of... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable quotes and competitive... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and friendly approach.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great experience from this family business. I recently had 2 stones replaced in my engagement ring. Not only did the stones match in well with the others but my ring looked like new. Great communica... See more

Rated 5 out of 5 stars

Had a silver bracelet refurbished repaired and was really pleased with both the service and results. Simple and friendly service getting a quote, pre-paid envelope arrived a few days later, sent it in... See more

Rated 5 out of 5 stars

Couldn’t be more pleased than the service I received from this company. They gave an estimated cost, which actually ended up being cheaper than first thought, gave full instructions on how to send the... See more

Rated 5 out of 5 stars

I sent my wife's necklace to Jewellery Repairs UK for repair. The company kept us fully informed of cost, when they would carry out the repair, approx. how long it would take and when they were ready... See more


Company details

  1. Jewelry Repair Service

Written by the company

Jewellery Repairs by post Fully Insured - Door to Door - UK Based Simply post your jewellery to us for a free repair quote. Our services include ring repairs, ring resizing, reclawing, retyping, shank repairs, rhodium plating, chain repairs, bracelet repairs, stone replacement, engraving, clasp repair, cleaning, polishing, gold plating, earring repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(279)

126 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So happy to have found Jasmine and…

So happy to have found Jasmine and Jason to repair my engagement ring they have made it beautiful again such an easy process too. I Was kept up to date from sending my ring to it arriving back . Will certainly use them again cant thank them enough

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Earring repair

I came across this business while scrolling...so glad I did ! Communication was great from start to finish, I originally sent a picture via WhatsApp to ask if a repair was possible and the response was quick and I was guided through the process of how to send it. My item was of great sentimental value to me and I always felt like my jewellery was safe and looked after and it arrived back today repaired and looking brand new I wouldn't hesitate to recommend them and found they were good value too many thanks 🙂

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Repair & Fast Service!

Absolutely Thrilled with the service from Jewellery Repairs UK! I sent in some earrings that needed to be converted into clip-ons. They've come back looking brand new - perfectly polished, no damage and looking even better than before. Communication was excellent (they kept me updated on the drying process after washing), dispatch was quick once dry, and the earrings arrived safely and beautifully packaged. Professional, caring, and high-quality work - Highly recommend! Will definitely use again if needed. Thank you so much!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fully recommended

I would fully recommend this service. They were able to help where various other of my local jewellers failed, and returned my broken ring to me, as good as new.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

This company was excellent to deal with…

This company was excellent to deal with . The service was second to none straight from the start, would definitely recommend them to anyone. I don’t usually write reviews but thought I had to with this company, they really are that good.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amber Ring repair

My very precious ring was sent away and repaired beautifully. They kept in contact throughout with updates so i wouldn’t worry. The price was very reasonable. Considering i couldn’t find a high street jeweller that would help me i was over the moon with the service.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company-excellent service

I had lost a diamond from my engagement ring and it had sat in the drawer for ages until I found this company! I was really missing wearing it! This company is easy to contact, postage is really reliable and safe. They did an excellent job of replacing the diamond, to match the 2 existing diamonds. And cleaning my ring, it came back looking brand new again! I am so pleased with it, and would recommend to everyone that needs jewellery repaired.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

First Time Using A Jewellery Repair Service

I had never used a jewellery repair service before so it was nice that Jasmine took me through the process of having my signet ring repaired. The process was so simple and efficient and when my repaired ring was returned it looked wonderful. Very good work indeed!

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing... I sent a ring run over by a car, crushed with missing stones and was returned like new. Communication and timelines were spot on.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent jewellery repair service!

Excellent jewellery repair service!
Very professional and reliable. My jewellery was repaired beautifully and returned looking better than ever. Great communication and quick turnaround. Highly recommend!

November 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look