JewelrydesignsbyaceReviews 

85
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were let down by their experience overall. Many customers reported significant delays in receiving their orders, with some waiting months or even a year without any delivery or updates. People also experienced a complete lack of communication from the company, with emails and social media messages going unanswered, leading to frustration. The company's social media channels were noted for having comments turned off, preventing customers from voicing their complaints publicly. Conversely, a small portion of people felt satisfied with their purchases, praising the product quality and timely delivery, and even receiving extra items with their orders.

What people talk about most

Order

Clients share negative opinions on order, with many reporting not receiving their items even months or a year... See more

Product

Reviewers mention ambiguous feedback about product, with many customers reporting not receiving their ordered... See more

Response time

People report significant dissatisfaction with response times, frequently mentioning a lack of communication... See more

Delivery service

Users describe negative interactions with delivery service, with many reporting significant delays and a lack... See more

Social media

Reviewers highlight negative aspects of social media, with many customers reporting a lack of response to... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered and still havent received my package (its been 3 weeks) if i could get an update or something i will change my rating accordingly! Order number #15035

Rated 2 out of 5 stars

Order #14242 Hi i would just like to ask if i got scammed, or does it really take almost 3 months to send out my package if im in latvia, because this is just getting so bizzare. no response form the... See more

Rated 1 out of 5 stars

Total scam. First They send you email with order confirmation, then nothing more happens. You just sit and wait. I've tried to contact them on Tik-Tok -> no responce, tried with Instagram -> no resp... See more

Rated 1 out of 5 stars

I placed order #14276 2 weeks ago but since then I haven’t received any updates at all. I sent an email 3 days ago, which also went unanswered. Normally when I order online, I receive multiple statu... See more



Contact info

1.6

Bad

TrustScore 1.5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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1.6

All reviews

(85)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered for my kids for Christmas…

Ordered for my kids for Christmas…. They have been begging me for necklaces off here for months. Ordered November .27 still have received nothing. :( I paid like 140.00 too so extremely disappointing especially because this was for my kids and they were so excited for this site :( Order 14537

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. You’ll put in an order and you’ll never receive what you paid for. Emailed the company 3 times. No response. Company is fraud. Don’t put an order with this company. You will get scammed

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

Pure Scam

Ordered 4 Necklaces from them, waited for 2 months for ANY updates, got nothing including no delivery in that time, they don't respond to your E-Mails, just pure scam from the moment you pay.

DO NOT BUY ANYTHING FROM THEM IT'S A SCAM!

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. First They send you email with order confirmation, then nothing more happens. You just sit and wait. I've tried to contact them on Tik-Tok -> no responce, tried with Instagram -> no responce
Tried with e-mail -> no response. Even they turned off the comments from instagram profile, so noone can complain.

November 15, 2025
Unprompted review
Rated 2 out of 5 stars

Hi yes i would just like to say th

Order #14242 Hi i would just like to ask if i got scammed, or does it really take almost 3 months to send out my package if im in latvia, because this is just getting so bizzare. no response form the seller when i havent multiple emails trough these 3 months, no package update, nothing whatsoever

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

No updates or responses

I ordered the iced out harold chain in january and still did not got it shipped or got any responses from you. Can you just respond to me and ship it already it's almost been a year now

October 26, 2025
Unprompted review
Rated 1 out of 5 stars

dude basically robbed me for 30$ 2…

dude basically robbed me for 30$ 2 weeks ago.. hasnt emailed, hasnt shipped. never order ever bro. if i could give it a 0 star i would because this business is horrible

October 3, 2025
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

This review is Fake! We have no record of any orders under that name, and when we reached out for more information, you DID NOT respond. If you were truly concerned about your order, we would expect some engagement to resolve the issue. We're not desperate for your $30—we care to deal with real customers!

Rated 1 out of 5 stars

No communication after Order

I placed order #14276 2 weeks ago but since then I haven’t received any updates at all. I sent an email 3 days ago, which also went unanswered. Normally when I order online, I receive multiple status updates during the first week – here, there has been complete silence. Very disappointing in terms of customer service and transparency.

October 2, 2025
Unprompted review
Rated 3 out of 5 stars

order not delivered

Hello! I placed an order (#14148) on August 17, 2025, for two Sematary pendants from Jewelry Designs by ACE, but I still haven’t received my package. It has already been more than 3 weeks.
Could you please provide me with an update on the status of my order and let me know when I can expect delivery? I would really appreciate your assistance in resolving this issue.
Thank you in advance!
Best regards, Yuliia

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Jewelry by ACE

I've ordered from jewelrydesignsbyace.com 3 times chains and pendants are fire 🔥 and ive always got my stuff on time and he throws in extra goodies every time worth the wait and money spent i will continue to order from ACE over and over I highly recommend you do the same

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

„preorder will be ship in two weeks”

IM WAITING FOR MY ICED HAROLD CHAIN SINCE JANUARY, THEY TOLD THE CUSTOMERS THEY WILL BE SHIP THE CHAINS IN TWO WEEKS (two weeks was two months ago), THEY CHANGED THE PRICE ON THE SITE OF THIS CHAIN -10$, THEY BLOCKED ME ON INSTAGRAM AND ON TIK TOK WHEN I ASKED ABOUT THE HAROLD CHAINS (ACE IF U READING THIS PLS SHIP ME THIS CHAIN WE ARE WAITING TOO LONG)

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Prepare to be scammed!

I can't believe I have to give this guy 1 star.....not even worth that!
I ordered a necklace over 2 months ago and received no order. I have sent several emails asking for an update and received absolutely nothing back, so I guess the rumours that this is a scam business are true!!
Don't waste your money!

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

its been more than two months with no…

its been more than two months with no update/delivery. i deeply regret my experience with his shop

edit: i dont have a problem with the way my order was shipped. I HAVE A PROBLEM WITH THE LACK OF SHIPPING AND UPDATES. I HAVE GOTTEN ZERO AND I MEAN ZERO INFORMATION OTHER THEN MY RECEIPT

April 6, 2025
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

Sorry that you feel that way but the order shipped, I make jewelry I don't deliver packages so once it is sent it is completely out of my control!

Rated 1 out of 5 stars

Took my money and ignored me…

I bought from this site after i found it on TikTok and being from Italy, they said that I would have to wait for a month to get it delivered.
It's been 3 months and not only did i not receive my chain, but i wrote 3 emails to see what was happening and got ignored.
my order is #13550, if i get an answer i would like to change my opinion on this site but for now i see it as an absolute scam

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this person at all costs

Avoid this person at all costs. My experience was nothing short of deceptive from start to finish. The communication was vague, promises were made and never kept, and when called out, instead of taking responsibility, they tried to gaslight me and cover their tracks even flagging my honest review to hide the truth... cant wait again for you to respond its a fake review lol

February 24, 2025
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

Another failed attempt to slander my business! What's this, the 5th negative review now? I hope you find peace within yourself and give up at some point, don't let the hatred consume you. Take care.

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