Jewelrydesignsbyace Reviews 

85
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently stating that packages were never received, even after several weeks or months. People also experienced a complete lack of communication from the company, with emails and direct messages on social media going unanswered. This absence of updates and tracking information led many to believe there were significant issues with their orders. Some reviewers also noted that the company turned off comments on their Instagram profile, preventing customers from voicing their complaints publicly. However, a few other people also felt that the products, such as chains and pendants, were of high quality and worth the wait, with some even receiving extra items.

What people talk about most

Order

People report significant dissatisfaction with their orders, with many consumers stating they have not... See more

Product

Customers consistently note ambiguous experiences with product, with many reporting that they never received... See more

Response time

Customers had negative experiences with response times, frequently reporting a complete lack of communication... See more

Delivery service

Clients share negative opinions on delivery service, with many reporting significant delays and unreceived... See more

Social media

Reviewers mention negative feedback about social media, with many customers reporting a lack of response to... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered and still havent received my package (its been 3 weeks) if i could get an update or something i will change my rating accordingly! Order number #15035

Rated 2 out of 5 stars

Order #14242 Hi i would just like to ask if i got scammed, or does it really take almost 3 months to send out my package if im in latvia, because this is just getting so bizzare. no response form the... See more

Rated 1 out of 5 stars

Total scam. First They send you email with order confirmation, then nothing more happens. You just sit and wait. I've tried to contact them on Tik-Tok -> no responce, tried with Instagram -> no resp... See more

Rated 1 out of 5 stars

I placed order #14276 2 weeks ago but since then I haven’t received any updates at all. I sent an email 3 days ago, which also went unanswered. Normally when I order online, I receive multiple statu... See more



Contact info

1.6

Bad

TrustScore 1.5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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1.6

All reviews

(85)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No complaints

No complaints, I've had my chains for years and they still look as good as new. Ngl, if you don't got one you missing out! 10/10

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

LOVE LOVE LOVE!!!

Just got my order and I’m in LOVE!!! Can’t wait to wear my new jewelry, thank you ACE. 😘

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, very happy with my purchase. Also got an extra pendant with my order. Will be back soon, ty.

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

scammed me and my girlfriend

scammed me and my girlfriend, DO NOT BUY FROM HIM!! even tho he has video proof of stuff he actually sold to people, DO NOT BUY FROM HIM U COULD BE THE NEXT VICTIM

March 1, 2025
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

Sorry, I don't know who you are? I have absolutely no reason to scam, maybe you're just impatient. The smart thing to do would be to reach out for help instead of posting defamatory reviews on third party websites!

Rated 5 out of 5 stars

I don't understand the negative reviews…

I don't understand the negative reviews I ordered a Mgk necklace, the package took a month for obvious reasons because I live in Italy. The shipment left on December 24, the package was delivered to me on January 15. I was honored with two other mgk chains. For me it deserves 5 stars.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I ordered a Juice WRLD chain for Christmas for my 9 year old son. The original package got lost in transit so I reached out to the seller who not only expedited a new order but also threw in a bunch of gifts. The package arrived just in time and my son loves his new necklaces! I could not be more thankful for the customer service that I received, will be purchasing again soon.

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

He is a scammer

He is a scammer. My tracking hasn't updated for a month now and he doesn't want to help me, instead he blocked me. Also he doesn't have customer support. Scam, stay away from this.

January 5, 2025
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

I make jewelry I don't deliver packages! Key word is they received tracking and the order shipped, once it is sent it is out of my control. It's actually only been 2 weeks since it was sent and its going to Greece, if you wanted expedited shipping you could have paid for Priority service. Just because the tracking hasn't updated Internationally doesn't mean the package is still not in transit. Per the website terms "Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays or loses in transit, and cannot guarantee deliveries." So you were not scammed, the order shipped, I cannot control what happens in transit! Thank you.

Rated 1 out of 5 stars

Likes to take ur money and not give product

If there was a rating for 0 that’s exactly what I’d put. My son All he really wanted for Christmas was this little juice wrld pendant and I ordered it dec 6th , 3-5 day shipping , never got anything messaged the company dec 12 got a tracking number thought great it’s going to be shipped soon , but negaitive , so I messaged again asking about my order and got nothing so I messaged on the 17 again asking about my order and if I’m not going to receive my item or them send it to usps for shipping then I’m going to cancel since I’m not receiving my product and nothing …. No communication what so ever they don’t answer u they just take ur money no problem . Thank god I canceled with my bank and now his present is coming past Christmas makes me sad for my son thank god I actually bought him a chain that wasn’t cheap . Do not buy from them unless u like giving ur money away and receiving nothing!!!!! **** glad to see your finally replying but again I ordered it Dec 6th heard nothing til 6 days later the 12th when I tried to contact you , I got a tracking number it wasn’t priority , all it said was shipping label created usps is awaiting item from shipper so I waited 5 days later still nothing same thing it said on the 12th , then I waited til the 17th before I messaged a third time to you, and then called my bank to cancel the payment due to u lot sending it . I didn’t send a threatening email I asked for information on my tracking and why the delay received nothing …. I asked again about my order and received no messages explaining to I that this was a present for my son for Christmas and I ordered well way in advance u deleted my reviews in your page lol I wish I looked more into your website there’s a lot of people that don’t get your product and had the same issues . Again thanks for wasting my time and thank god I got my money back . Hopefully no other people get the same experience by your website thinking they will receive the product they order and don’t .

December 6, 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

Unfortunately, there is some confusion here. 3-5 day shipping refers to USPS transit time for Ground Shipping, that does not include handling time. Due to the holiday rush and overwhelming demand the wait time is based on the item and your place in line. On 12/12 the customer received tracking for Priority shipping (1-3 days) even though they paid for the slower option. The package was packed and shipped on 12/16 even though we received a threatening email from the customer claiming a chargeback. Per the USPS tracking number 420781309305510597203858778170 the shipment delivered on 12/24 right in time for Christmas, and we are sure her son is enjoying the jewelry as we speak! You're welcome.

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=420781309305510597203858778170

Rated 5 out of 5 stars

Very Happy!!!

Bought it as a gift for my brother’s birthday and he absolutely loved it! It came right in time and they even threw in a free gift, definitely recommend.

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

In resume this is completely fraude

In resume this is completely fraude, and I was scammed, I never received my order, the person is a scammer, when I sent a message to him regarding my orden, he just told me that he sends the items but he doesn't handle the delivery, how it can be?? I lost my money, he blocked me and my comment in his Instagram was deleted, please don't buy in this Page, if you don't want to lose your time and money.

November 27, 2023
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

Hi, I think there is some kind of misunderstanding. I make jewelry, I don't deliver packages! Per my shop policies, International shipments are not guaranteed because once they ship they are completely out of my control...

"Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments and cannot guarantee deliveries. We are also not responsible for any import duties or fees imposed by the receiving country's customs."

Rated 1 out of 5 stars

Scammed me out of $80 i communicated…

Scammed me out of $80 i communicated with him, he was being a dick about it. I asked him when do the batches ship out. He was a dick about it, blocked me and deleted the comment section on his recent tiktok, i KNOW i am not going to get my stuff or my money back, how do i proceed?

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Love this website!!!

Love this website, been shopping here for years! They have the best artist jewelry hands down and I always get extras with my orders. If you are thinking about purchasing, do it, you won’t regret it!!!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy with my Order!

I usually don't leave a review but this went beyond what I expected! Not only did my order ship fast but they also threw in a bunch of free gifts. The quality is far better than I thought and I am so happy with the pieces I ordered. Definitely shopping with ACE again, I can't wait to get more jewelry from this shop. 10/10 recommendation, you will not be disappointed.

May 17, 2024
Unprompted review
Rated 1 out of 5 stars

This company is the worst

April 17, 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

Rated 1 out of 5 stars

Worse than bad

Helpful and friendly staff are not something they attempt to provide after a purchase is made.

April 17, 2024
Unprompted review
Jewelrydesignsbyace logo

Reply from Jewelrydesignsbyace

FAKE FEEDBACK!!! 1 OF 38 FALSIFIED REVIEWS ALL LEFT ON 4/17 IN AN EFFORT TO BRING DOWN THE SCORE AND SABOTAGE OUR SHOP!!! DON'T BELIEVE THE LIES 🚫

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